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IT Services Catalog

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Antivirus Software & Support

 Students
 Faculty & Staff

Computer viruses, worms, and other malicious software can destroy important data, compromise security, and generate a large volume of network traffic. UMKC offers protection for Staff & Faculty workstations as well as guidance for student and off-campus systems.

Apple Support

 Students
 Faculty & Staff

Please visit the site below for common support topics related to using Apple computers on the UMKC network.

Approved Third Party Software Vendors

 Students
 Faculty & Staff

A list of third party software vendors that have been approved and cleared by UMKC’s security administrator.

Audio & Video Services Support

 Students
 Faculty & Staff

Information on classroom or A/V design services and project planning assistance, requests for temporary Classroom Audio Visual equipment, and information on the different Video/Teleconferencing resources available at UMKC.

Blackboard

 Students
 Faculty & Staff

Blackboard is a Learning Management System that provides an online space where instructors can place documents, videos, podcasts, lectures and many other types of files. Instructors can also use the space for asynchronous interaction by posting assignments, discussion board forums, assessments, blogs, wikis, or for synchronous interaction by using Wimba Classroom for live online classroom sessions.

Campus Labs

 Students
 Faculty & Staff

As part of our commitment to students, Information Services (IS) provides computer resources to all currently enrolled, fee-paying UMKC students.

Campus Pack

 Students
 Faculty & Staff

Campus Pack is a dynamic online Web 2.0 suite of applications designed for education. Campus Pack makes wikis, blogs, podcasts, social media templates, and more available to users throughout UMKC for academic and co-curricular activities. Campus Pack is easy to use and integrates with any e-learning environment.

eCommerce Solutions

 Students
 Faculty & Staff

UMKC constituents interested in developing an ecommerce based application/website/form can use either the RegOnline system or elect to have a custom application developed by Information Services. Please review the link below to learn more about these options.

eLearning Blog

 Students
 Faculty & Staff

The eLearning Blog supports the elearn Initiative on the UMKC Campus. Tutorials, eLearn Academy presentations, and other support materials are available.

Email Phishing Scams

 Students
 Faculty & Staff

Many colleges and universities have recently been the target of email phishing scams which attempt to trick students, faculty and staff into giving away personal information that can be used to access email or personal bank accounts.

EQUELLA

 Students
 Faculty & Staff

EQUELLA is a digital repository that provides a central platform to house teaching and learning content. EQUELLA can be used to manage large digital files in your Blackboard site.

Exchange Email for Faculty & Staff

 Students
 Faculty & Staff

General email-related topics and instructions, including how to get started, choosing and configuring an email program, dealing with spam, and accesing your UMKC email.

Faculty Accomplishment System (FAS)

 Students
 Faculty & Staff

Centralized and secure web-based location for UMKC faculty to keep track of and report on annual service, publications, advising and other activities.

Faculty/Staff/Student Lookup

 Students
 Faculty & Staff

The Faculty/Staff/Student Lookup is a web application that allows you to search the UMKC directory of faculty, staff, students. Contact and organization information is presented.

Fees for services

 Students
 Faculty & Staff

Please see the attached URLs for information on our current fees

Forms

 Students
 Faculty & Staff

Access the link below for common IS-related forms.

Getting Started with IT Resources

 Students
 Faculty & Staff

A short description of useful IT resources for new faculty at UMKC

ILE Classrooms

 Students
 Faculty & Staff

UMKC enables academic excellence by developing, implementing, and maintaining environments that empower teaching and learning for the faculty and students at the University of Missouri-Kansas City. The ILE classrooms provide a rich multimedia for classroom learning.

Institutional IT Hardware Purchasing

 Students
 Faculty & Staff

Information on purchasing computers, printers and mobile devices for your office (requires UMKC logon)

Internet Kiosks

 Students
 Faculty & Staff

The University of Missouri - Kansas City makes available to our students, faculty, staff, and constituents quick access to the web using internet kiosks.

IS Call Center

 Students
 Faculty & Staff

The UMKC Information Services Call Center serves as the front-line, technical support contact for the university. The main purpose of the Call Center is to provide exceptional technical support to current students, faculty and staff by resolving computer-related issues. We promise not only to provide technology solutions, but to listen and work with the UMKC community to exceed expectations.

LISTSERV Electronic Mailing List

 Students
 Faculty & Staff

Instructional Technologies offers and supports email list services using L-Soft's LISTSERV software, which allows list owners a great deal of control and flexibility. Lists can be configured to fit a wide range of needs and purposes, with multiple levels of moderation, formats such as announcement-only or free-discussion, message archiving, daily/weekly digests, and many other features.

Mobile Device Purchasing

 Students
 Faculty & Staff

Information on purchasing UMKC-owned cell phones, tablets and wireless service plans

Mobile Device Support

 Students
 Faculty & Staff

Visit the pages below for support topics covering mobile devices (phones and tablets).

Moodle

 Students
 Faculty & Staff

Moodle is an online course management system. UMKC Moodle hosts current semester course sites, which can easily be accessible by using your SSO.

Networking & Files

 Students
 Faculty & Staff

Basic information on firewalls, file quotas, peer-to-peer file sharing along with instructions on requesting static IPs, firewall exceptions, and DHCP/DNS changes.

Online Learning Training & Support

 Students
 Faculty & Staff

UMKC's Instructional Technologies offers training and support for our online learning delivery systems and courseware tools. We will customize training sessions to fit your need. To request a visit at your campus office or make an appointment with us for one-on-one or small group training please email its@umkc.edu. Training and support are offered several ways.

Online Problem Reporting

 Students
 Faculty & Staff

Can't find what you are looking for? Want to report something is down or request help?

Online Training

 Students
 Faculty & Staff

Online training resources for UMKC faculty, staff and students. Please note that some of these training resources require that you a valid UMKC sign-on (SSO ID).

Outlook Live Email for Students

 Students
 Faculty & Staff

General email-related topics and instructions, including how to get started, choosing and configuring an email program, dealing with spam, and accesing your UMKC email.

Password Maintenance

 Students
 Faculty & Staff

UMKC provides online forms for changing known passwords as well as resetting unknown or expired passwords. Information on locked passwords and best practices is also available.

Pathway

 Students
 Faculty & Staff

Pathway is a service for students that allows users to register for classes, add/drop classes, pay fees, access and update your personal information and more.

Personal Computer Purchasing

 Students
 Faculty & Staff

As a faculty, staff or student member at UMKC, you are eligible to receive educational discounts on personal computer purchases (requires UMKC logon)

Phones & Voicemail

 Students
 Faculty & Staff

Information and support for campus phones, campus voicemail, and cell phones.

Policies & Reports

 Students
 Faculty & Staff

The following pages contain links to Information Services reports as well as general and specific IT-related policies.

REDCap

 Students
 Faculty & Staff

REDCap is a secure, web-based application for building and managing online surveys and databases. REDCap provides automated export procedures for seamless data downloads to Excel and common statistical packages (SPSS, SAS, Stata, R), as well as a built-in project calendar, a scheduling module, ad hoc reporting tools, and advanced features, such as branching logic, file uploading, and calculated fields.

Remote Desktop

 Students
 Faculty & Staff

Instructions on using Microsoft Remote Desktop to connect to Faculty & Staff computers on the UMKC campus (from off-campus).

Remote Labs

 Students
 Faculty & Staff

Welcome to UMKC's Remote Labs. The UMKC Remote Labs are a collection of lab computers that are designed to be accessed from a remote broadband-connected computer. The remote lab computers have a similar configuration to the UMKC lab computers found on campus. Access to student Q: drive storage is available.

Residence Halls (Dorms)

 Students
 Faculty & Staff

Information about the UMKC Residence Halls pertaining to minimum requirements for connecting to the UMKC network, usage guidelines, UMKC's compliance management software/system, wireless access, and general help & support.

Respondus

 Students
 Faculty & Staff

Respondus is a powerful tool for creating and managing exams that can be printed to paper or published directly to Blackboard. Exams can be created offline using a familiar Windows environment program (like Microsoft Word) or moved from one eLearning system to another. Whether you are a veteran of online testing or relatively new to it, Respondus can save you hours on each project. For more information regarding Respondus please see the Blackboard site "Information for UMKC Blackboard Instructors." All UMKC faculty are automatically enrolled in this site.

Respondus LockDown Browser

 Students
 Faculty & Staff

The Respondus LockDown Browser is a custom browser that locks down the testing environment within Blackboard. When students use LockDown Browser, they are unable to print, copy, go to another URL, or access other applications. When an assessment is started, students are locked into it until they submit it for grading. For more information regarding Lockdown Browser, please see the Blackboard site "Information for UMKC Blackboard Instructors." All UMKC faculty are automatically enrolled in this site.

Scan Sheets

 Students
 Faculty & Staff

Information for scan sheets for course examinations.

Scanning Services

 Students
 Faculty & Staff

The Optical Scanning office located at 004B Cockefair Hall provides scanning services for UMKC faculty and staff for items such as the scoring of multiple-choice "bubble-sheet" tests (scantrons), grade reporting, course evaluation processing, and survey/questionnaire data processing.

SharePoint Sites

 Students
 Faculty & Staff

SharePoint is a collaboration tool for enhancing the efforts to share and organize information among various individuals and team members. SharePoint can be customized to fit the needs of the team or organization. Various site templates are available for use, including team site, basic meeting templates.

Software

 Students
 Faculty & Staff

Information on site-licensed software and educational discounts available to students, faculty, and staff.

Status Reports (Outages)

 Students
 Faculty & Staff

Information on current and upcoming service outages.

Summer Conferences

 Students
 Faculty & Staff

UMKC Information Services provides optional Internet access and computer support for summer conference participants.

Tegrity Coursecasting & Podcasting

 Students
 Faculty & Staff

Tegrity is screen-capture/coursecasting software that can be used to create recordings of class lectures and presentations for viewing at a later date. It features a simple interface that is very easy to learn and use. In addition to web streaming, Tegrity also offers the instructor the ability to easily create audio and video podcasts, rss feeds and more.

Turnitin Suite

 Students
 Faculty & Staff

The Turnitin Suite makes grading student papers paperless and efficient. It is comprised of the Turnitin Originality Checker, GradeMark and PeerMark. The Originality Checker compares each student's submitted paper to millions of print and online resources. GradeMark allows instructors to easily insert comments into student papers online. PeerMark facilitates a peer review of a Turnitin assignment based on criteria set by the instructor. As all three tools are tied together, the instructor can toggle between the Originality Report, PeerMark peer reviews (if applicable) and GradeMark pages while grading a student's paper, making it easier to get a 'big picture' of each student's performance without jumping between programs and windows. The grade can be entered on the same page and will automatically be entered into the Blackboard Grade Center. With one click of an arrow, the instructor can move to the next student's submission.

UM Collaboration Calculator

 Students
 Faculty & Staff

The UM Collaboration Calculator is a web application that allows users to query all UM campuses for collaboration resources and partners.

UM Web Applications

 Students
 Faculty & Staff

UM System Web Applications and Employee Directory.

VPN

 Students
 Faculty & Staff

Students may access UMKC network resources from off-campus through a Virtual Private Network (VPN) client. The UMKC VPN client provides a secure connection to your personal and web page storage via the N: and Q: drives for Windows 7/Vista/XP computers. Additionally, Macintosh computers can connect with VPN software built into the operating system.

Web Pages

 Students
 Faculty & Staff

Information on the creation of personal, faculty, and departmental/organizational web pages along with info on web policies, page quotas and what type of database and web development languages are available.

WebEx

 Students
 Faculty & Staff

Cisco WebEx is a software for online video conferencing. Along with conventional telephone conferencing, WebEx allows web-based collaborative sessions to share video, audio (VoIP) and desktop/applications. Users can join a session using telephones, computers, or mobile devices. WebEx can be used to invite both internal and external participants.

Wimba

 Students
 Faculty & Staff

Wimba provides three tools: Classroom for live online web-conferencing, Bb IM for Instant Messaging, and Voice for web-based voice only tools such as Voice Authoring, Voice Email, Voice Board, Voice Presentation, and Voice Podcaster.

Wireless Network Configuration & Coverage

 Students
 Faculty & Staff

UMKC provides comprehensive wireless network coverage for the UMKC campus and Hospital Hill. Coverage maps and wireless configuration instructions are provided.

WordPress Blogs

 Students
 Faculty & Staff

Faculty and Staff members interested in having a public facing blog can now sign up for WordPress. To learn more about UMKC's WordPress installation or to request a blog please visit the link below.

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