Operational Realities Compliance with Regulations

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	Advertising and recruitment materials UMKC provides a link to our accreditation Web site through the University’s homepage. The accreditation Web site includes, as required, a link to the Web site of the Higher Learning Commission.
Professional accreditations Programs that have specialized accreditation are reviewed as part of the UMKC Program Evaluation Committee. All schools and programs that have specialized accreditation are in good standing. The Provost’s office maintains a report of the schools and programs that have external accreditation, the review cycle and the date of the last review. Requirements of institutions holding dual institutional accreditation UMKC does not hold dual institutional accreditation. Record of student complaints The Missouri Emily Brooker Intellectual Diversity Act requires that each campus maintain a Web form for complaints related to intellectual diversity. UMKC maintains this form and also provides other assistance to students, through the HelpLine Web site. Also at the University of Missouri–Kansas City, students, faculty, staff, and community members are able to voice complaints and questions by calling the UMKC HelpLine (816-235-2222). The HelpLine is housed within the Office of the Vice Chancellor for Student Affairs and Enrollment Management. Staff who answer the HelpLine assist the caller by answering questions about University policies, researching and helping to resolve student complaints, and referring callers to appropriate academic or support services. Complaints or questions to the HelpLine may concern the following issues: financial aid, cashiering, grade disputes, discrimination grievances, classroom issues, campus closings, and other concerns. The HelpLine works closely with other University staff and faculty in order to satisfactorily resolve student complaints and issues. During fiscal year 2006-07, the HelpLine staff received 138 calls. For FY2007-08, there were 260 calls and FY2008-09 has had 176 calls. There have been no complaints regarding intellectual diversity.