FAQs
Addressing Service FAQ
How many pieces constitute a bulk mailing?
200 or more pieces (must be absolutely identical in size and weight).
How long will it take to get my job out?
3 days on standard jobs
3 or more for hand inserting jobs
Can you do my job the same day I bring it in?
Yes. We charge a fee for rush jobs. These jobs must be in our office before 12 p.m.
What do you do with the extra material that is left from the job?
We send it back to the person responsible for the mailing.
What information do I need to send over for a bulk mail job?
Please send the mailing list, Mocode and Work Authorization Form to us. All mailing lists should be emailed to Bridget Dennis and LuAnn Breckenridge.
Where do I get a Work Authorization Form?
You can pick them up in our office or find them in the forms section of Outlook.
What are your hours of operation?
8 a.m.-4:30 p.m., Monday – Friday
Can I have my mailing picked up?
Yes. Call 235-6245 and leave your information. Any calls before 12 p.m. will be picked up that day. Any calls after 12 p.m. will be picked up the following morning.
Mail Services FAQ
What is a large mailing or mail piece?
A package that weighs over 5 pounds or cannot fit in the department's mailbag.
What do I do if I have a large mailing?
Please call 235-6245 for a large mail pick up.
Any calls before 12 p.m. will be picked up that day. Any calls after 12 p.m. will be picked up the following morning.
Should the letter flaps be up or down?
All letter flaps should be facing down.
What time do the mail boxes in the Administrative Center get picked up?
They are picked up between 3-3:15 p.m.
When does the Courier driver leave?
He leaves at 7 a.m. and arrives back at UMKC at approximately 12:30 p.m.
How many times does the Post Office pick up mail from the Mail Room?
Once per day, between 2:30-3 p.m.
If you pick up inter-campus mail today when will it be delivered?
All inter-campus mail is delivered the following day.
Do you have a “dead mail” box?
NO! All mail is sorted and delivered. Any unidentified mail is opened by the Manager and forwarded to the appropriate person.
What type of “Specialty Mail” can the Mail Room offer me?
We offer Certified Mail, Return Receipt, Overnight Express, Insured Mail and Priority M ail.
What are your hours of operation?
We are open from 8 a.m.- 4:30 p.m., Monday - Friday and
8 -10 a.m. on Saturday. All mail intended to go out the same day must be received in our office no later than 3:00 p.m. If you miss the cutoff time, Mail Services will meter your mail until
4 p.m. for your personal delivery to the Post Office, or your material will be sent out the next business day.
How do I change my address?
All Faculty and Staff address changes are handled in Human Resources. Please call and let us know when you have made a change so that we may redirect your mail.
Why don't I receive UPS or Fed Ex packages directly to my office? Why are they often not delivered the same day that they are received in Mail Services?
All UPS and Fed Ex packages can be delivered directly to you if you provide your vendor with your physical mailing address (building street address) and room number. Using 5100 Rockhill will result in the package being delivered to Mail Services. Once a package arrives, we notify you that it has arrived and ask your delivery preference (delivery or pick up). A package or box that will fit into a mailbag and weighs less than 5 lbs. will be placed in your mailbag for delivery. All packages are delivered within two days. Any packages received in Mail Services will be delivered the following day. There will be a $1 charge (some exceptions apply, refer to pricing schedule) per piece for deliveries not fitting into a mailbag.
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