Division Plan - Organizational Excellence

Our framework for excellence in the Division is patterned after the Malcolm Baldrige National Quality Award criteria for organizational excellence.  This framework is nationally recognized as the "Gold Star" standard for excellence.  The organizational excellence model depicts the Division's 5-star approach to achieving excellence.

Our organizational excellence framework is founded on five building blocks we call "Critical Success Factors" (CSF).  These factors are:

•  Value-Centered Leadership

•  Quality Customer Service

•  Motivated and Productive People

•  Excellence in Business Processes

•  Responsible Resource Management

Value-centered leadership is a commitment to excellence.  Our leadership style is demonstrated by:

•  Modeling our values

•  Inspiring a shared vision

•  Challenging the status quo

•  Enabling others to act

•  Encouraging others to excellence

Division leaders are accountable for setting the broad mission, values, and vision for the organization.  As a leadership team, they develop strategies, set goals and objectives, design action plans, monitor results, and initiate improvements.  These actions move the Division toward a culture of excellence that is pervasive and focused on adding value for our customers.  Excellence in all we do requires 5-star performance.  Being 5-star means:

•  Excellence in building relationships

•  Excellence in the quality of our products and  

   services

•  Excellence in the way our work gets done

•  Excellence in managing our resources

•  Excellence in leading others

Our organizational excellence framework provides the context for the Division's five-year plan for continued performance improvement.  Our strategies, goals and objectives, and action plans will guide our initiatives and direct our daily work activities.  The outcome of our collective efforts directly supports and advances our mission and vision and contributes to to the overall success of the University.