Citizen Comments/Complaints
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Internal Affairs Summary - 2007
The purpose of conducting a thorough investigation of complaints is to improve and maintain both personal and departmental integrity, accountability and quality of service to the University community. Through a formal process of review, citizen confidence and trust is preserved which establishes and maintains open communications in the University community.
All complaints directed against UMKCPD, its employees or practices shall be promptly investigated. UMKCPD will accept written or verbal complaints. UMKCPD maintains a brochure available to the public on how to make a complaint. This brochure is available during lobby hours or on the UMKCPD web site for access by the public. Click here to link to the brochure.
During 2007 there were a total of four (4) Internal Investigations. The types of investigations were as follows:
• Citizen Complaints- 4
Citizen Complaints
A Citizen Complaint is an internal or external complaint that cannot be resolved upon receipt by the supervisor with the complainant or is formally submitted in writing or on a UMKCPD Citizen Complaint form. These complaints are forward to the affected employee's Unit commander who assigns the complaint for investigation. Any supervisor may be assigned a Citizen Complaint Investigation.
All Citizen Complaint investigations conducted in 2007 were the result of potential violation of UMKCPD policy. The findings of those investigations were as follows:
• Sustained- 3
• Not Sustained- 1
• Exonerated- 0
• Unfounded- 0
• Withdrawn- 0
• Misconduct not based on complaint- 0
Disciplinary Action & Policy Changes
As the result of any sustained complaint or preventable accident, progressive discipline may be instituted towards the employee involved. If findings identify unclear policy, updates or policy changes may take place.
Two Year comparison
| Findings |
2006 |
2007 |
# of Complaints |
0 |
2 |
Sustained |
0 |
1 |
Not Sustained |
0 |
0 |
Exonerated |
0 |
1 |
Unfounded |
0 |
0 |
Withdrawn |
0 |
0 |
Misconduct not based on complaint |
0 |
0 |
