Frequently Asked Questions
We accept in person, over the phone and online.
(We accept cash & check in person only)
Will Call starts at the event venue approximately 45 minutes before the scheduled starting time. Pre-paid tickets that were not mailed are ALWAYS waiting at the event unless otherwise noted in confirmations or print material.
If you wish to visit the UMKC Central Ticket Office during hours of operation; there is a 15 minute loading zone in front of the James C Olson Performing Arts Center.
Each event venue has its unique parking arrangement. Inquire for specifics.
Please Note: The new UMKC Cherry Street parking structure is now open. Plan a little extra time to park and explore it. Event parking is on levels 5 & 6.
For information about our services, the Invisible Value of a professional box office, Producer forms and TixKC Click here
Probably not. If you don’t see the discount card or coupon price online then call us (816-235-6222) during business hours for more information. All online purchases are final.
GA Seats- Is General Admission and means opening seating.
Reserved Seats- You will have a specific Section, Row and seat.
Each producer sets their own policy.
Call us (816-235-6222) during business hours for complete information about the event/s you have in mind.
The industry standard is “No”. No cameras or recording devices are allowed during an event. You can always check the producer’s web site if they will have any recordings and/or photos of their events.
At the end of our business day you can call in and listen to our phone message to see if they have cancelled a performance.
Arrive between 45mins to an hour prior to the scheduled starting time. Most doors open for seating ½ hour prior to the start time of the event. Be sure to allow plenty of time for parking and getting settled.
Each producer makes those determinations. Call us (816-235-6222) during business hours for complete information about the event you have in mind.
To Rent out White Recital Hall for your event please call Jane Schaefer 816-235-5222
To Rent out Spencer Theatre for your event please call Kelly Cooper 816-235-2780
To Rent out the Lobby for the PAC please call Kelly Cooper 816-235-2780
All advance orders are mailed out unless stated or noted otherwise. Mailing takes about 5-7days.
All Sales Are Final - No Refunds or Cancelations
All UMKC buildings are handicapped accessible and most UMKC performance venues are compliant.
All Non-UMKC venues must be examined on a case by case basis. Call us (816-235-6222) during business hours for more information.
Central Ticket Office allows our producers a wide range of options when contracting service fees. At this time when you order a ticket online, the amount reflected may include a service fee. A breakdown of ticket prices and service fees is provided prior to finalizing your online purchase.