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Frequently Asked Questions


Who is eligible for services?

UMKC students who are enrolled in the current semester are eligible for counseling services, as are UMKC faculty and staff. For married, dating, or partnered couples seeking couples counseling, at least one member of the couple must be a UMKC student, faculty, or staff member. The Assess For Success program and Testing Services are geared toward both UMKC students and community members.

What type of counseling is offered?

All counseling is personal and confidential. One can come individually, as a couple, or for a group session. We also offer counseling and programs that can help with performance and test anxiety and study skills.

I've never been in counseling before. What is it like?

Personal counseling is a healthy, normal process of interacting with a trained professional in a safe, confidential setting for the purpose of resolving or better understanding a particular life situation. Often one may feel confused, anxious, or overwhelmed at the beginning, but many clients can also feel considerable relief after a few counseling sessions.

Who are the professional staff?

The staff includes licensed psychologists, social workers, pre-doctoral psychology interns, and advanced masters and doctoral level trainees. Click here for more information about our staff.

Besides counseling, what other services are available?

The staff is trained and ready to provide speakers and workshops on a variety of mental health and interpersonal relations topics. For more information, contact the Counseling Center at 816-235-1635.

If a friend of mine is having problems, how can I get them to come see you?

While we cannot make anyone seek counseling, often the direct expression of your concern to your friend, along with the Center's phone number (816-235-1635) is enough. If not, call the Center yourself to consult with one of our counselors.

What are your hours and location?

Physical location
4825 Troost Ave.
Suite 206
Kansas City, MO 64110


Phone: 816-235-1635
Hours: 8 a.m.-5 p.m. Monday-Friday

What are the costs for sessions?

The initial counseling intake session is free for students, faculty and staff. Students also receive eight free counseling sessions each academic year. After the eighth free session, students pay $15 for each additional session.  Faculty and staff pay $20 per session after the free intake.


Group therapy appointments are free and unlimited.


Payments can be made by cash, check, or charge to student account (if applicable).

How do I schedule an appointment for personal counseling?

Contact the Counseling Center at 816-235-1635, or visit our office at 4825 Troost Ave., Suite 206, to request an appointment.


During an initial appointment, you will be asked to complete some intake forms and asked to confidentially discuss your concerns with a counselor. That counselor will inquire about other areas of your life that may be impacting your immediate concerns. Together, you will discuss what resources and services will best meet your needs and make an initial plan for next steps, which may include follow-up appointments.

What is the Center’s confidentiality policy?

The fact that you are in counseling and the information you share during your sessions cannot be released without your permission. However, the Center is required by law to inform necessary parties if there is a clear risk of you harming yourself or someone else, as well as a legal requirement to report abuse of a minor child or dependent adult. Please note that the court also has a right to subpoena your records.


If you work with a counselor-in-training, sessions are recorded, and your approval is required. The recordings give the counselor and his or her supervisor the opportunity to monitor the counselor’s work with you.


If you have any questions or concerns about these policies, contact the Counseling Center or speak with your assigned counselor.