- Exchange FAQ Home
- Webmail Login
- Email Client Setup
- Mobile Device Setup
- Junk Mail and Spam
- Managing .PST files and Quota
- UserID Information
- Password Information
Exchange 2010 for Faculty and Staff
Students: please refer to the UMKC Office 365 page.
Welcome to Exchange 2010 at UMKC!
Need Help with Exchange?
Find answers to some frequently asked questions:
Login and Passwords:
Addresses and Mailbox:
How do I configure mobile devices to access my Exchange account?
Are there limits on the number of mobile devices I can connect to my Exchange account?
How do I configure my desktop email client to access my Exchange account?
What are the POP, IMAP and SMTP settings for Exchange?
Why can't I connect to Exchange 2010 with Entourage anymore?
Tips and Tricks:
I can't get logged into Exchange, but I can get logged into Blackboard - what do
Why do I get kicked out of Outlook Web Access after 30 minutes or so?
I don't see someone in the Global Address Book that should be there - what do I do?
Why don't I see all of the available features when I log into Outlook Web Access?
Login and Passwords
You can access your mail via desktop email clients (like Outlook), through
Outlook Web Access using a web browser (like Internet Explorer), or via your smartphone
or tablet. See the following links below for more details:
Email Client Setup
Mobile Device Setup
To log into your account, you need to know your SSO and password. At the Domain\user name: prompt, enter your full UMKC email address in the format of firstname.lastname@example.org, where xxxxxx is your SSO.
If you don't know your SSO and/or password, please
contact your departmental IT
Liaison or the UMKC IS Call Center.
Make sure to have your UMKC Employee ID number/UMKC Student ID number available when you call. If you don't know your
Employee ID number/UMKC Student ID number , contact your departmental HR representative or
UMKC Human Resources.
More information about SSOs can be found at our SSO Information page.
If you know your password but would like to change it, or know your SSO but not your password, please visit our password assistance page.
Addresses and Mailbox
Your UMKC email address is your SSO, followed by @umkc.edu. More information about SSOs can be found at our SSO Information page.
All faculty/staff email accounts have a size limit of 15 GB.
The maximum message size is 50 MB for both inbound and outbound messages. (Note: Due to the way the Microsoft Entourage email client reads size limits from the server, there is a maximum size of 25 MB for emails sent using Entourage.) If you need to share files larger than these limitations, use our Digital Dropbox.
Managed folders are being introduced as a feature of Exchange 2010 and should be used
to store email records for one, three, five and ten years. When you have emails
that are considered records per policy, you can drag and drop them in a folder
to store for the appropriate retention period. In most cases, when the retention
period has expired, you'll see a line through the message indicating that it no
longer needs to be retained.
More information about Managed Folders and how to use them can be found in these videos:
Introduction to Managed Folders
How to Use Managed Folders
For more information about records retention policies, please see the UM System Records Management FAQ.
For mobile device configuration information, please see the Mobile Device Setup page.
Yes - you can partner up to 10 mobile devices at a time. Once that limit is reached, you will receive an email notifying you that you've reached the partnership limit and must delete some devices to add new ones. At this time, you will need to contact the IS Call Center if you need to delete partnered devices.
How do I configure my desktop email client to access my Exchange account?
For desktop email client configuration information, please see the Email Client Setup page.
In an effort to combat spam sent using Exchange servers, these connections aren't supported for Exchange customers. You will need to use one of the supported clients listed on the Email Client Setup page.
Entourage 2004/2008 will not work with the new Exchange system, and are no
longer supported by Microsoft. If you are running Entourage 2004/2008 at home,
you have three options:
1. Use Outlook Web Access.
2. Purchase and install Outlook 2011 for Macintosh for $9.95, via the Microsoft Home Use Program (HUP).
Tips and Tricks
Email accounts for new employees are set up the day after the UMKC Human Resources department enters the new employee into their system. However, depending on the method you use to access your Exchange email, you may not see the employee in the Global Address Book right away.
Outlook Web Access (OWA) has a live connection to the Global Address Book, so if you access your Exchange account through OWA, you will find the new employee listed almost immediately after the account is created.
Desktop Outlook clients (Outlook 2013, Outlook 2010, etc.) are typically configured to run in Cached Mode, which means the Global Address Book is only updated every 24 hours as long as the Outlook client is running (the update can’t happen if your computer is off, for example). This means that if Information Services creates an account for a new employee on Tuesday, you might not see the new employee in your Global Address Book until Wednesday, possibly longer if you shut your machine down regularly as opposed to leaving your machine on, but logging off the system.>
If you want to see the new employee as soon as the account is created, you can force an update of your Global Address Book.
To download the Global Address Book in Outlook 2013, follow these steps:
1. Click the File tab in the upper-left corner of the Outlook application window, then
click Account Settings, then "Account Settings...":
2. Double-click your email address next to the check mark:
3. Make sure Used Cached Exchange Mode is checked, and set the "Mail to keep
offline" slider to the desired value, then click Next:
You may receive a notice that your changes will not take effect until you close and reopen Outlook:
If so, close your Outlook application windows, and open Outlook again. The first time you launch Outlook after enabling Cached Exchange Mode, it may take a few extra moments to fully open.
4. Click on the Send/Receive tab at the top of the Outlook application window, then Send/Receive Groups, then "Download Address Book...":
5. Make sure there is a check mark in the box, and that Global Address List is selected:
6. You will see a Send/Receive Progress window as the address book is downloaded:
Depending on the number of changes being synchronized, the download can take several minutes.
To download the Global Address Book in Outlook 2010, follow these steps:
1. Click on the Send/Receive tab:
2. Click on Send/Receive Groups:
3. Click on Download Address Book…
4. Verify “Download changes since last Send/Receive” is checked and click OK:
5. The most current version of the Global Address Book will download:
It may take a minute or so for the Global Address Book to download, depending on how many changes have been made since the last update. Once the update is complete, you can check the address book and the new employee should be listed. If not, contact the Information Services Call Center so the issue can be researched.
The biggest benefit to the end user with Exchange 2010 was an increase in email
box quota size to 15 gigabytes. This size increase allows you to store archive
(PST) files in your mailbox and access them when connecting remotely from
another computer, smartphone or tablet.
In addition to greater quota, Exchange 2010 also introduced Managed Folders to store email records based on university retention policies. For more information about the features of Exchange 2010, including how to move mail from a .PST file into your Exchange mailbox, check out What's New With Email.
When you log into your email, you need to log in with either your full email address (email@example.com) or Domain\user name. The UMKC Domain is umkc-users, so Jane Doe would enter umkc-users\doej.
When you log into Outlook Web Access (OWA), you can select your security level
based on the type of computer you're logging in from. The default is "This is a
public or shared computer" which will automatically log you out of OWA after
about 30 minutes of perceived inactivity. If you spend a long time composing an
email without clicking on any of the functions within OWA, the system will
perceive that as inactivity and log you out before you get a chance to save or
send your message. However, this security setting is best to use when you are
checking mail from a public computer, like a computer lab or kiosk, so you don't
accidently leave yourself logged into your email when you walk away from the
If you are logging in from your own computer, you should set the security to "This is a private computer" before you log in. That will leave you logged in for up to 8 hours without disconnect for inactivity.
Read more about Public vs. Private settings.
There are a couple of reasons why someone might not appear in the Global Address
Book (GAL). If the person you're looking for is a student, they may have invoked
which hides their name from the GAL. In lieu of a name, only the student's
SSO is displayed. Therefore, you have to know the student's SSO in order
to send email to that student from the GAL.
If the person you're looking for is a new employee, it might be that their information hasn't been downloaded to your GAL yet. You can force a GAL update in Outlook 2010 by following the steps for finding a new employee in the GAL listed above.
Outlook Web Access (OWA) has two different interfaces - Premium or Light -
depending on the type and version of browser you use, or settings you've chosen.
You see the Premium version if you are using Internet Explorer 7 and above, Firefox 3 and above, Safari 3 and above on a Macintosh, and Google Chrome 5 and above.
You will see the Light interface when you are using a browser other than the ones listed above, or if you have enabled the Blind and Low Vision Experience in OWA. To check if you have enabled this setting, follow these steps:
1. In the upper right-hand corner of the OWA screen, click Options then See all options
2. In the left-hand sidebar, click on Settings, then General
3. Make sure Use blind and low vision is unchecked
4. Click Save in the lower-right portion of the screen