UMKC Information Services
→  Outlook Web Access F.A.Q.
Q. How do I log off?
  Close your web browser.  This may sound simple, but it is required to flush out the username and password you typed in to logon to the web interface.  Otherwise even with a logoff button, you could hit the 'back' button and regain access to the mailbox due to the password caching of most web browsers.
   
Q. How do I get my Email Folders?
  For Internet Explorer users, there is a 'Folders' button in the upper left hand corner of the screen.  Clicking on this will load your folder list.  If you have sub-folders, you can click on the + signs to expand the folders.  For Netscape users there is a 'Folders' icon in the middle of the left column.
   
Q. What web browser should I use?
  Internet Explorer 5.5 or 6.0 is recommended.  Internet Explorer 4, and 5.0 will also work.  Netscape 4.x and newer web browsers should also work.
   
Q. When did this all change?
  Throughout July, 2001 Exchange 2000 was setup at UMKC.  By July 24th all users were moved to Exchange 2000, and the new version of the web access was available for all users.  At that time, users were given 10 days to stop using the old Exchange 5.5 web access.  On August 6th, the Exchange 5.5 web access server was removed so that the server could be reinstalled for Exchange 2000 Instant Messaging and chat services.
   
Q. What is SSL and why should I use that?
  SSL (secure sockets layer) is a method of encrypting your information when you read your email with a web browser.  This ensures that anyone maliciously 'eavesdropping' on your network connection cannot read your email.  Most users do not need this, but it is a nice added security feature.  Some people running behind a firewall are required to use this, or your firewall will block access to your email.
   
Q. How do I access another mailbox that I'm authorized to access?
  Exchange 2000 allows you to specify a web URL for accessing other mailboxes and folders, only when a user has given your account permissions to do so.  Lets say user userx gives you access to folder y , you could access that folder using this URL:

https://e2k.exchange.umkc.edu/exchange/userx/y   .  After entering that URL, you simply logon with your username and password.  Replace userx with the user's real username and y with the name of the folder they grant you access to.  This works great for sharing calendars, such as the case where a person has been given the rights to schedule your meetings.  Please note that with Exchange 2003, the calendar is 'read-only' and you cannot make any changes.  A full Outlook client is needed to make changes to other user's calendar.

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