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Citizen Comments/Complaints

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Internal Affairs Summary - 2009

The purpose of conducting a thorough investigation of complaints is to improve and maintain both personal and departmental integrity, accountability and quality of service to the University community. Through a formal process of review, citizen confidence and trust is preserved which establishes and maintains open communications in the University community.

 

All complaints directed against UMKCPD, its employees or practices shall be promptly investigated. UMKCPD will accept written or verbal complaints. UMKCPD maintains a brochure available to the public on how to make a complaint. This brochure is available during lobby hours or on the UMKCPD web site for access by the public. Click here to link to the brochure.

 

Citizen Complaints

A Citizen Complaint is an internal or external complaint that cannot be resolved upon receipt by the supervisor with the complainant or is formally submitted in writing or on a UMKCPD Citizen Complaint form. These complaints are forward to the affected employee's Unit commander who assigns the complaint for investigation. Any supervisor may be assigned a Citizen Complaint Investigation.

 

During 2009, there was a total of one (1) Internal Investigation. The type of investigation was as follows:

  • Officers acted unprofessional and erred in making arrest..

All Citizen Complaint investigations conducted in 2009 were the result of potential violation of UMKCPD policy. The findings of those investigations were as follows:

    Incident

    Division

    Complaint

    Finding

    2009-1

    Patrol

    Unprofessionalism

    Unfounded

 

 

Disciplinary Action & Policy Changes

As the result of any sustained complaint or preventable accident, progressive discipline may be instituted towards the employee involved. If findings identify unclear policy, updates or policy changes may take place.

Four Year Comparison

Findings

2006

2007

2008

2009

# of Complaints

0

4

2

1

Sustained

0

3

0

0

Not Sustained

0

0

2

0

Exonerated

0

1

0

0

Unfounded

0

0

0

1

Withdrawn

0

0

0

0

Misconduct not based on complaint

0

0

0

0

 

 

 

Contact Information

UMKC Police Department
5005 Oak St.
Kansas City, MO 64110
Emergency Dial 9-1-1
Phone: 816-235-1515
Fax: 816-235-5501
E-mail
Office hours: 24 hours per day
7 days per week
365 days per year.