Human Resources

Conflict & Relationship Management

Conflict is a normal part of human interaction. UMKC counts on all employees to work together cooperatively to ensure the successful mission of the University. We recognize that employees will sometimes experience workplace conflict which, if unresolved, is detrimental to the employee and the University.

Avoiding conflict is often the easiest way to deal with it. It does not, however, make it go away. Rather it pushes the conflict underground, only to have it resurface in a new form. By actively resolving conflict when it occurs, we can create a more positive and more productive work environment for everyone.

UMKC Human Resources is committed to creating a positive work environment characterized by treating each other fairly with respect and dignity.

Services Provided


We are available to work with employees, supervisors and departments to facilitate formal or informal discussions in order to clarify issues and restore productivity.

Individual Assessments

The Conflict Dynamics Profile is a powerful assessment instrument that helps supervisors and employees deal with conflict behaviors in the workplace. This useful assessment will allow supervisors and employees to  effectively identify and correct destructive behaviors in the workplace. In addition, this profile also successfully identifies your "hot buttons", which allows for more effective responses to stimuli/situations that drive us over the edge.


Training and Development

There are a number of courses related to conflict and relationship management offered throughout the year for employees and supervisors. We focus on ways supervisors can work with their employees to resolve conflict in the workplace as well as how employees can effectively deal with conflict inter-departmentally.


MyLearn opportunities are also available 24/7 at no cost to all University employees.


Please visit UMKC training and development to register for a pre-scheduled class or contact UMKC Employee Relations for conflict resolution training.

Faculty Resources
Staff Resources

Employee Relations Contacts

Kevin Sansberry II

Senior Human Resources Manager