Employee Relations | Documentation Tips and Examples of Behavior
Documentation Tips and Examples of Behavior
Documentation tips:
- Write succinct summary statements that describe accomplishments.
- Describe the individual’s performance results; identify as many strengths and achievements as possible.
- Indicate where and how results were met, exceeded, or fell short of desired outcomes; identify key areas where performance could be improved.
- Ensure descriptions are specific rather than general.
- Ensure descriptions are factual and verifiable.
- Be prepared to answer questions and provide explanations and examples, in addition to suggestions for improvement.
Examples of behaviors:
Communication
- Expresses thought clearly and concisely, both orally and in writing
- Demonstrates active listening skills
- Readily shares knowledge and information
- Asks questions and offers input in a constructive manner
- Excels in dealing with the public
- Makes a strong impact when presenting
Customer Service
- Maintains an approachable demeanor; creating a pleasant and welcoming environment
- Respects opinions of others
- Promptly responds to requests
- Understands the importance of and how to get along with internal and external customers and demonstrates a concern for their priorities
- Seeks creative solutions
- Conveys a positive personal image
- Promotes relationships of trust and respect
- Reaches out to be helpful
Cooperation/Teamwork
- Treats people with respect and courtesy; regardless of their level in the organization
- Values diverse backgrounds and perspectives of other by seeking input; fosters open dialogue
- Shares success
- Works effectively with others
- Is able to give and get cooperation in a manner that both solves problems and creates goodwill
- Uses positive reinforcement to motivate
- Handles sensitive situations with confidence; is tactful in conflict situations
Quality
- Consistently recognizes the importance of quality
- Displays pride in work
- Demonstrates accuracy, thoroughness and orderliness in performing work assignments
- Is committed to excellence; encourages employees to be alert for errors
Core Organizational/Business Skills
- Completes assigned tasks and seeks additional work
- Is orderly and systematic
- Organizes work well
- Accurately assesses length and difficulty of assignments and allocates own time accordingly
- Prioritizes activities giving appropriate weight to individual and department goals
- Anticipates obstacles and develops contingency plans
- Asks good questions and probes to gain a solid understanding; assesses consequences of actions
- Considers new approaches to recurrent problems
Job Knowledge/Technical Proficiency
- Clearly understands purposes, objectives, practices and procedures of department
- Thoroughly understands all aspects of job
- Shares knowledge for the benefit of co-workers
- Demonstrates a comprehensive knowledge of the field
- Engages in continuous self-learning
Professionalism
- Displays industriousness, conscientiousness and diligence in performing tasks
- Displays a strong personal commitment to successfully completing all projects
- Is always prepared
- Can be trusted to provide support
- Utilizes all available resources to achieve results
- Closely follows all safety regulations
- Accepts constructive criticism
- Serves as a positive role model to staff