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Human Resources


Training and Development | Personal and Professional Development Courses


Personal and Professional Development Courses

 

Conflict Resolution:  

In this course, you will learn:

o   Explore common misconceptions of conflict

o   Types of conflict

o   Destruction of conflict in the work environment

o   How to transition discussion into a productive discussion   

Change Management:  

In this course, you will learn:

o   Impact of change in the work environment

o   Impact to individual and staff

o   Stages of change & impact of loss

o   Steps managers take to minimize effects of change

Delivery of Feedback:

In this course, you will learn:

o   Your role is to deliver continual feedback

o   Retention of employees & performance levels

o   Plans for improving performance utilizing feedback

Handling Difficult Conversations:

In this course, you will learn:

o   Complexities of difficult conversations

o   Why can conversations be so difficult

o   How to lead discussions as opportunities

o   Need to be clearly heard without causing fear

o   Reaching a positive conclusion

Embracing multiple generations in the Work Environment:

In this course, you will learn:

o   Five generations in work environment

o   Generational characteristics

o   Communication differences

Understanding Performance Appraisal... The Employee's Role:

In this course, you will learn:

o   Key elements of effective performance

o   Introduction to high quality objectives

o   How to prepare for an effective performance review

o   Importance of Continued Feedback

Training and Development Contact

Karen Brooks

Senior Human Resources Specialist

brookska@umkc.edu
816-235-1619

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