Training and Development | Supervisory Development Courses
Supervisory Development Courses
Supervisory Foundations
Course summary: Supervision in itself is a big job. There are times where we can struggle with the balance of being a high-quality supervisor and excelling at the other responsibilities within our position. In this highly interactive session we will learn to define effective supervision at UMKC. We will summarize the roles and responsibilities and skills/abilities of successful supervisors and in turn, determine the underlying reasons why supervision can at times be quite difficult. We'll also review what employees want from their supervisors, what UMKC expects of its supervisors, supervisory challenges and mistakes to avoid. Pointers on how to overcome these challenges and information on opportunities for supervisory skill development will be provided. This course lays the groundwork for additional supervisory sessions offered by Human Resources, which focus on specific knowledge and skill development. The prospective audience includes employees on a career path to become supervisors, those new to supervision or new to supervising at UMKC and long-time supervisors who would like a refresher on this information. Participants will not only learn from the content, but from each other, too. All levels of supervisory experience are welcome and encouraged. 2-part session: Participants should register for and attend both parts.
Interviewing and Selection
Course summary: This program is designed to help employees with hiring responsibility understand the importance of effective interviewing and selection. The program provides tools and information, including legal components, that assist in the various tasks of interviewing and selection and provides several hands-on activities to give participants experience in job-skills analysis, screening applications, developing interview questions, conducting effective interviews and selecting the right candidate. Attendance is recommended for anyone involved in the hiring process.
Avoiding Litigation Landmines
Course summary: One in every five managers will find himself or herself in litigation at some time during his or her career. This session will teach managers how to avoid litigation landmines that can cost them – and UMKC – millions of dollars. The training will include the nine most common litigation landmines, the importance of proper documentation and how to avoid litigation.
Conducting Positive and Productive Performance Appraisals
Course summary: Performance appraisals provide an ideal opportunity for collaborative, two-way communication between supervisors and their employees yet, they also carry an incredible legal responsibility. This program is recommended for any employee responsible for developing and delivering performance evaluations. Training points include UMKC’s appraisal process and evaluation documents, protection from legal problems, how to conduct an appraisal, the interview format, goal setting and employee involvement in the process.
Legal and Effective Discipline
Course summary: A system of progressive discipline is the best safeguard against charges of discrimination and wrongful discharge. This program explains the steps of progressive discipline and demonstrates the results of proper implementation. Managers will learn how to verbally counsel an employee, issue a written warning, place an employee on suspension and terminate an employee. In addition, this program reviews steps for supervisors to prepare for an employee performance improvement discussion, manage the discussion appropriately (and legally), place ownership of the problem's resolution with the employee and get the desired outcome without losing employee commitment. This program is essential for all UMKC supervisors and managers.
Performance Objectives that Work
Course summary: This is a highly interactive workshop that introduces supervisors to the key elements of effective performance objectives, provides them with numerous examples of high-quality objectives and guides them through the process of writing their own objectives for their employees.
What Supervisors Really Need to Know about FMLA
Course summary: Managing leave in a real-world context can be challenging. When do I notify Human Resources about possible FMLA? When should I ask for a note for sick leave? Are there some steps that I can take to minimize the disruption intermittent leave requests cause? What do I do if employees use up their FMLA leave and still need time off? These and many more questions will be answered in this session. We will tackle and demystify the questions you may have about how to apply leave policies to actual situations.
Motivational First Aid
Course summary: This session will demonstrate simple, yet practical steps to help you create a positive work environment. How you treat your employees day-to-day can yield promising changes in their morale and self-motivation. By practicing the techniques and suggestions presented in this session, you will benefit your employees and you.
UMKC Policy Overview for Supervisors
Course summary: Abiding by UMKC policies and procedures as an employee is one thing. Knowing how and feeling comfortable with administering them as a supervisor is another. This session focuses on the education and interpretation of a variety of key UMKC policies and procedures. What these policies and procedures mean to supervisors in their success of managing a team and how to hold employees accountable for abiding by them will be discussed.