Human Resources

Training and Development | Supervisory Development Courses

Leadership Development Courses

Supervisory Development Series

The Supervisory Development Series is designed for newly hired or promoted supervisors and managers who manage staff. By participating in this program supervisors and managers will be equipped with the fundamental skills necessary to become an effective and successful manager of talent. This program includes eight required courses and five elective sessions.

A certificate of completion will be awarded to all supervisors who complete the eight required courses.

Required Courses

Supervisory Foundations:

In this course, you will learn:

o   Challenges of supervising

o   Roles, skills and abilities one must have to be an effective supervisor

o   What employees want from their supervisor

o   What UMKC expects from supervisors

o   Importance of supervisors executing self-management

o   How to retain talent

Work Place Policies:

In this course, you will learn:

o   Why are there policies

o   Where are the policies

o   What is the role of a supervisor relative to policies

o   Meaning of mandatory, Federal and State policies

o   How to execute policies

Time & Labor:  

In this course, you will learn:

o   Understanding process of  payroll

o   Technology used to ensure payroll is correct & received within the deadline

o   Approval process and actions required

o   Security of payroll process

Litigation and Landmines:

In this course, you will learn:

o   Understanding employment law relative to management

o   How to respond to an employee complaint

o   Importance of documentation

o   Role of HR

o   How to avoid litigation

What Supervisors Need to Know about FMLA:  

In this course, you will learn:

o   What to do when an employee requests Family Medical Leave (FMLA)

o   When to contact HR

o   How to manage the disruption of intermittent leave

o   What to do if an employee exhausts FMLA & wants more time off  

Interviewing and Selection:

In this course, you will learn:

o   Responsibilities of hiring staff

o   Importance of effective interviewing and selection

o   Tools & legal components of hiring & selection

o   How to analyze job skills & design interview questions

o   How to conduct an interview concluding with candidate selection  

Importance of Performance Reviews

In this course, you will learn:

o   Key elements of effective performance

o   Introduction to high quality objectives

o   How to prepare for an effective performance review

o   Importance of continued feedback

Legal & Effective Disciplines:

In this course, you will learn:

o    How to identify a problem

o    Understand due process

o    Value of good documentation

o    How to deliver the message

Elective Courses

Conflict Resolution:

In this course, you will learn:

o   Explore common misconceptions of conflict

o   Types of conflict

o   Destruction of conflict in the work environment

o   How to transition discussion into a productive discussion   

Change Management:  

In this course, you will learn:

o   Impact of change in the work environment

o   Impact to individual and staff

o   Stages of change & impact of loss

o   Steps managers take to minimize effects of change

Delivery of Feedback:

In this course, you will learn:

o   Your role is to deliver continual feedback

o   Retention of employees & performance levels

o   Plans for improving performance utilizing feedback

Handling Difficult Conversations:

In this course, you will learn:

o   Complexities of difficult conversations

o   Why can conversations be so difficult

o   How to lead discussions as opportunities

o   Need to be clearly heard without causing fear

o   Reaching a positive conclusion

Embracing multiple generations in the Work Environment:

In this course, you will learn:

o   Five generations in work environment

o   Generational characteristics

o   Communication differences

Training and Development Contact

Kevin Sansberry II

Senior Human Resources Manager

Susi Mickey

Senior Human Resources Specialist

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