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Tegrity Common Fixes

Test my Computer

• Tegrity Diagnostic

Recommended Browser Settings

• Internet Explorer Browser Settings
• Firefox Browser Settings

Common Windows Fixes

• Install the latest Windows Media Player.
• Install the latest Silverlight.
• Firefox Users: Install the latest Windows Media Player plugin for Firefox.
• Chrome Users: Install the latest Windows Media Player plugin for Chrome.

Windows 8

Tegrity recordings can be played on Windows 8. Users have a choice of using Firefox or Google Chrome:

• Tegrity settings for Firefox
• Tegrity settings for Chrome

Mac

• Mac Tegrity Plugin PDF
• Note: Tegrity only supports the Safari browser on Mac.

Other Possible Solutions:

• Requirements for viewing a Tegrity recording: https://help.tegrity.com/what-are-the-requirements-for-a-viewing-a-tegrity-recording.html
• Antivirus: Temporarily disable your Antivirus software, or add tegrity as an exception to your antivirus.
• Communication: Exit out of all communication programs (i.e. Skype, Google Talk)