Hours of Operation

• Call Center is available Monday thru Thursday (7am-7pm), and Friday (7am-5pm).
• Classroom Technology Services is available Monday thru Thursday (7am-7pm), and Friday (7am-5pm).

*** A technician will handle your request as soon as possible ***

	Technical Assistance

Did you know that you can now search through over 125,000 technical knowledgebase articles using the KnowledgeBase@UMKC? Click here to begin.

• Option one is to contact the Call Center at telephone number (816) 235-2000.
• Option two is to contact CTS by sending an e-mail via ILEsupport@umkc.edu or select the ILE Support button below. 
• Option three is the Web Submission On-Line Problem Report or select the On-Line Problem Report button below.

	Audio Visual Setup Requests

Your request needs to be placed 24 hours prior to the event.  You will be contacted by the CTS Staff to verify the particulars of your request.  Each request needs the following information:

1. Your Name.
2. Type of AV Setup needed.
3. Contact Telephone Number.
4. Date/Time/Location of AV Delivery.

• Option one is to contact the Call Center at phone number is (816) 235-2000.
• Option two is to contact CTS by sending an e-mail via ILEsupport@umkc.edu.
• Option three is to contact CTS by utilizing the AV Setup On-Line Request form.

	Other Support Issues

• ILE Classroom Listing - Locations and equipment available.
• ILE Training - Classroom ILE training.   
• FAQ - View the top ten FAQ's for Self Help assistance.  If that doesn't help try the KnowledgeBase@UMKC link at the top of this page.