UMKC Information Services →  Classroom Technology Services Support

	Hours of Operation

• Call Center is available Monday thru Thursday (7am-7pm), and Friday (7am-5pm).
• Classroom Technology Services is available Monday thru Friday (7am-7pm).

*** A technician will handle your request as soon as possible ***

	Technical Assistance

Did you know that you can now search through over 125,000 technical knowledgebase articles using the KnowledgeBase@UMKC? Click here to begin.

• Option one is to contact the Call Center at telephone number (816) 235-2000.
• Option two is to contact CTS by sending an e-mail via ILEsupport@umkc.edu or select the ILE Support button below. 
• Option three is the Web Submission On-Line Problem Report or select the On-Line Problem Report button below.

	Audio Visual Setup Requests

So we can better support your audio visual needs, a 24 hour period is advised to support all requests.  You will be contacted by the CTS Staff to verify the particulars of your request.  Each request needs the following information:

1. Your Name.
2. Type of AV Setup needed.
3. Contact Telephone Number.
4. Date/Time/Location of AV Delivery.

• Option one is to contact the Call Center at phone number is (816) 235-2000.
• Option two is to contact CTS by sending an e-mail via ILEsupport@umkc.edu.
• Option three is to contact CTS by utilizing the AV Setup On-Line Request form.

	Other Support Issues

• ILE Classroom Listing - Locations and equipment available.
• On-Line Users Guide - On-line version.   
• FAQ - View the top ten FAQ's for Self Help assistance.  If that doesn't help try the KnowledgeBase@UMKC link at the top of this page.