UMKC Information Services →  Inside IS / About Us

	Inside IS / About Us  ▫   Technology Presentations  ▫   Image Gallery  ▫   Staff Chart

Information Services provides faculty, staff and students with state-of-the-art information technology by offering a wide range of computing, multimedia, telecommunications systems and networking facilities. In support of the University's goal to provide quality instruction, Information Services provides tools to enable learning, discovery, research, service and innovation.

Information Services Chief Information Officer: Dr. Mary Lou Hines-Fritts 216 Administrative Center IS Call Center (816) 235-2000 Campus Operator (816) 235-1000 Campus Information (816) 235-5555 IS Administration (816) 235-1481 Fax: (816) 235-2622 http://www.umkc.edu/is Mailing Address University of Missouri-Kansas City Information Services Administrative Center Room 216 5115 Oak Street Kansas City, MO 64110-2499

Information Services Technology Presentations UMKC Information Services strives to be at the forefront of technology and best practices. Because of this hard work we are often invited to speak at educational and technology conferences. Please visit the Technology Presentations page for a listing of recent presentations.

IS Departments

	Central Systems

(816) 235-2000
http://www.umkc.edu/is/cs

Director: Jim Hisle

E-mail accounts are provided to all students for their coursework. The University uses these e-mail accounts as a form of official communication. For details, see www.umkc.edu/exchange-faq.

An HP-UX Itanium Server, a Tru64 AlphaServer, an OpenVMS Alpha Cluster and a MOSIX computer cluster host a variety of programming languages in support of teaching and research activities. A complete list of academic computing facilities can be found at cctr.umkc.edu/site/acr.html.

	Classroom Technology Services

(816) 235-5859
http://www.umkc.edu/is/cts/

Project Management / Process Improvement: Justin Guggenmos

(816) 235-5586
Manager: Bruce Waggoner

Classroom Technology Services (CTS) enables academic excellence by developing, implementing, and maintaining environments that empower teaching and learning for the faculty and students at UMKC. CTS provides a variety of Audio/Visual and support services. CTS builds, programs, installs, and maintains ILE Classrooms and conference rooms. Training of Faculty, staff, and other end-users on the ILE System is available to individuals or small groups. CTS provides direct AV support for all schools that contract IS for their support needs. Check out of A/V equipment to Faculty, staff, and students is a service provided by CTS as equipment is available. CTS installs and maintains the NetBotz surveillance systems on campus and manages other special projects for the Associate Chief Information Officer.

	IT Security & Research

(816) 235-5294
http://www.umkc.edu/is/security

System Security Analyst - Principal: Justin D. Malyn

UMKC Information Services Security and Research group manages the campus network security devices.  This includes firewalls, IPS, and campus-wide VirusScan settings.  This group handles reported security incidents, proactive vulnerability scanning, and network security policy work.  Additionally, this group researches new computer and security related products, to evaluate the usefulness of these products on the campus network.

	Information Access

(816) 235-2368

Director: Andy Goodenow

The roles and responsibilities of UMKC's Information Access Division are broad and extensive. Their mission is to provide service levels that exceed users' expectations. Included is responsibility for management and development of programs and projects associated with these key service areas:

• External web programming.
• Portal development.
• E-commerce options and information.
• Online surveys, e-mail campaigns and forums.
• Programming standards to insure consistency in application development and enhancements.
• User accessibility and data flow.
• Assistance with implementation and training on:
  • Ad Astra Blue
  • Cognos
  • Darwin
  • PeopleSoft
• Learning Management System and associated tools.

The structure of the Information Access Division includes three departments with specific functions and responsibilities:

1. Instructional Technology Services (ITS) - responsible for the Learning Management System and associated applications, including Blackboard, Wimba, WebEx, SharePoint, ListServ, MoCat, Respondus, eInstruction, LockDown Browser, ePortfolio, Tegrity (podcasting), Learning Objects (blogs and wikis) and Turnitin.com.

2. Information Manipulation Services (IMS) - responsible for migration and manipulation of data from legacy systems, Finance, HR, and Student Peoplesoft, UMKC Microsoft based servers and various shared resources within the UM System between servers and multiple applications

3. Information Presentation Services (IPS) - responsible for customized website applications (not products of canned applications or programs)

	Instructional Technology Services (ITS)

(816) 235-6700
http://www.umkc.edu/ia/its/

Instructional Technology Services (ITS) manages and develops online learning and distance education delivery systems. Services include:

• Technical support
• Training
• Media conversion for online learning objects
• Course site design consultation

ITS will research and test courseware tool solutions for faculty online teaching needs.
Supported systems include:

• Blackboard
• Wimba
• WebEx
• SharePoint
• ListServ
• MoCat
• Respondus
• eInstruction
• LockDown Browser
• ePortfolio
• Tegrity (podcasting)
• Learning Objects (blogs and wikis)
• Turnitin.com

Free training to individuals or small groups is provided for all supported systems and applications.

	Networking & Telecommunications

(816) 235-1595 Main Number
(816) 235-1000 Operator Service
(816) 235-1191 Phone Repair Service
http://www.umkc.edu/is/nt

Director: David Johnston

Networking & Telecommunications maintains all communication services for all University owned or leases buildings and offices. Internet and Internet2 access via MOREnet is available on campus to all students, faculty and staff. All University-owned computers on campus are attached to a high-performance network that is connected to a high-speed Internet link. Wireless data access is available in every University building including student study/lounge areas. Campus, elevator and emergency phones are provided for use by the campus community. Networking & Telecommunications provides wireless devices - cell phones, pagers and two-way radios - used by faculty and staff for University business. We also maintain the voice mail system; monitor landline business services, including long distance; coordinate teleconferencing services; and take care of all network and telecommunication vendor, user support and billing issues related to these services. The AT&T White and Yellow pages can be accessed online at www.sbcyponline.com.

	Operations and Administration

(816) 235-1481
http://www.umkc.edu/is/oa

Administrative Manager: Janet Carnett

Several general use microcomputer labs are available to authorized students. These labs are equipped with PCs, laser printers, scanners and adaptive facilities. A list of hardware and software available in each lab can be found at www.umkc.edu/labs. In addition, other labs are supported by individual academic units.

From any UMKC computer, students, faculty and staff have free and immediate access to computer-based training (CBT) courses ranging from introductory to advanced topics on Microsoft products. For a list of CBT course titles and instructions on accessing these courses, go to mell.umsystem.edu.

The department produces the Student Computer Resource Guide, describing important computer resources for students. An online (pdf) version of this guide can be obtained at www.umkc.edu/is/studentguide.

	Support Services

(816) 235-2000
http://www.umkc.edu/is/support

Director: Marilyn Reisenbichler

Support Services provides numerous technology services for the UMKC campus community. The Call Center (computer helpdesk) is the starting point for technology related questions and problems. Technicians triage customer requests and escalate for assessment and resolution across Information Services. Desktop Support provides direct support for approximately 2500 computers and indirect support for many more. Departments supported include most of the administrative and business offices, the College of Arts and Sciences, the School of Education, many Student Affairs offices as well as numerous student labs. Some academic units have their own IT Liaisons who provide support.

Support Services also provides hardware and software consultation and procurement services. Each year hundreds of computers are replaced through the Provost' annual workstation replacement program, which supplies the life-cycle funding for many faculty and staff computers. The Lab Management Office which recently joined the Support Services team coordinates student staffing and technical support for several general use student computer labs on the UMKC campus.