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→	Instructional Technologies → Training & Support

Training & Support

Training and Support

UMKC's Instructional Technologies offers training and support for our online learning delivery systems and courseware tools. We will customize training sessions to fit your need. To request a visit at your campus office or make an appointment with us for one-on-one or small group training please email its@umkc.edu. Training and support is offered in three ways: faculty support, face to face training, and online training


	Faculty Support

Faculty support is available from 7 am to 6 pm weekdays

By telephone: (816) 235-6700
By email: its@umkc.edu
Online Forms
In person: 5121 Rockhill Road (CH Room 2)
Kansas City, MO 64110

To report a system outage after normal business hours, please call the UMKC Call Center at 816-235-2000. Their answering service will contact the appropriate UMKC IS staff to make sure that the problem is resolved as quickly as possible.

Face to Face Training

One-on-one assistance or small group training

Short orientations for individuals, faculty, or department staff meetings
Multiple sessions for beginning use of online learning and delivery systems
Subject-specific training about individual tools and features within online learning systems or the courseware tools that support them.

If you would like more information or need a custom training session, please contact its@umkc.edu.

Open Lab Help Sessions

Monthly Open Lab Help Sessions for Faculty and Staff

For hands-on help with any of UMKC's instructional technology products, please attend one of our monthly Open Lab Help Session. Staff will be on hand to sit down and work one-on-one with faculty and staff with questions about any ITS-supported software. Lab sessions are held on the second Thursday of the month in the Administrative Center Training Lab (AC 213.)

Open Lab Help Session Dates:

November 7: 10 AM - 12 PM
December 13: 1 PM - 3 PM
January 10: 10 AM - 12 PM
February 14: 1 PM - 3 PM
March 13: 10 AM - 12 PM
April 10: 10 AM - 12 PM
May 8: 1 PM - 3 PM


	Online Training

Web-based tutorials

Blackboard
- Instructors
- Students

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