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Student Computing Labs → FAQ


The following information is often requested by patrons of UMKC's General Use Student Computer Labs.

Accounts
How do I log on?
How do I log off?
What if I can't access my account on the UMKC-USERS domain?
How long can I be idle before the system automatically logs me off?
How do I check my UMKC email?
What happened to Outlook Live?
How do I get the Office ProPlus Software?

Printing
How much print quota do I receive each week?
Where can I use my weekly print quota?
How much does each page of printing cost?
When does my weekly print quota reset?
Why can't I print more than 50 pages at once?
How do I see how much weekly print quota I have left?
Can I add to my print quota?
How do I print to both sides of a page?
Where can I print in color?
How do I see what I've printed?
What do I do if I'm not satisfied with my printouts?
How do I print my class schedule on one page through Pathway?
What is Web Print and how do I use it?
How do I release a Web Print job?

Network Storage
How do I access my network (Q: drive) storage space in the labs?
How do I access my personal network storage from off-campus?
How do I request an increase in my Q: drive quota?

Software Use
How do I save an image or Word document as a PDF file?
How do I avoid errors when printing a .pdf file?
How do I print from the SPSS software?
How do I access the help files in SPSS?
How can I access the WRDS (formally Compustat) database?
How do I use the spell-check function when accessing my email through Outlook Web Access?
General Questions
How do I access my student records online?
Can I send a fax from the lab?
How do I access the Merlin database?
How do I access the UMKC Libraries' Electronic Reserves?

How do I log on?

To log on to the computers in the IS-managed computer labs, follow these steps:
  1. Press the "Ctrl", "Alt", and "Delete" keys simultaneously.
  2. Read the information screen presented and click on "OK".
  3. Type your SSO ID in the "user name" box and your password in the "password" box.
  4. Click on the arrow to the right of the user name and password boxes.

How do I log off?

To log off from the computers in the IS-managed computer labs, follow these steps:
  1. Click on the "Start" button.
  2. Click the "Log Off" button.
Be sure that you log off from your computer to protect your email and data files.

What if I can't access my account on the UMKC-USERS domain?

If you have applied to or attended other UM campuses, your account may have been created on their system instead of as a UMKC-USERS account. In this case, you won't have access to many of your computer resources, like network storage space or printing. To have your account moved to the UMKC-USERS domain, you will need to contact the Call Center at 235-2000.

If you wish to keep your account on the other domain, you can still log on to IS-lab machines by selecting the appropriate domain. You will type in the appropriate domain name, then your username, using the following format: domain_name\your_username

Here is a list of domain names that might assist you:
  • TIGERS
  • MST-USERS
  • UMSL-USERS

How long can I be idle before the system automatically logs me off?

To preserve the security of your account, if you are idle for more than 15 minutes, the system you're working on will automatically log you off. You will receive a pop-up box notification message before this happens which gives you 3 minutes to cancel the automatic log-off.

How do I check my UMKC email?

UMKC uses Microsoft Office 365 for Education as the official email program for the University. Full information on this service can be found here:
http://www.umkc.edu/is/webmail/live/

What happened to Outlook Live?

The Outlook Live email system was replaced by Microsoft Office 365 for Education. Full information about this transition can be found here:
http://www.umkc.edu/is/webmail/live/upgradefaq.asp

How do I get the Office ProPlus Software?

The Office ProPlus software is available to enrolled UMKC students free of charge through your Office 365 account. Only currently enrolled students have access to this free software. Full information is available at:
http://www.umkc.edu/is/webmail/live/o365proplusfaq.asp

How much print quota do I receive each week?

UMKC students can use up to $2.50 of print quota in IS-managed labs each week at no charge. This weekly quota does not roll-over from week to week, but resets to $2.50 every week.

If you use your entire $2.50 of free quota in any given week and choose to print additional pages, the cost of the print job is automatically deducted from your OneCard balance (Roo Bucks). This transfer is non-refundable!

Every time you print, you will be prompted to confirm the print job before it goes on to the printers. This will ensure you can see how much each print job is deducting from your free print quota or your Roo Bucks. If you have used your $2.50 of free quota in a given week, be sure you only confirm print jobs that you wish to pay for out of your Roo Bucks.

Where can I use my weekly print quota?

Your $2.50 of weekly print quota is automatically used in the IS-managed computer labs, the UMKC Libraries, and the School of Education TLL.

How much does each page of printing cost?

The cost of printing 8.5 x 11 black & white pages is $.05 per page. Please check with the site you're using for costs of enhanced printing, such as color pages. Each side of duplex printing counts as one page.

When does my weekly print quota reset?

All UMKC students' PaperCut (printing) accounts are set at $2.50 of quota late Saturday night.

Why can't I print more than 50 pages at once?

To assist you in monitoring how many pages you are printing, documents must be printed in increments of no more than 50 pages at a time.

How do I see how much weekly print quota I have left?

When you log on to any computer in an IS-managed lab, a window will pop-up that tells you how much print quota you have left.
If you have closed or minimized this window and want to restore it, click on the icon at the bottom-right corner of your monitor.

Can I add to my print quota?

If you have already used your $2.50 print quota for the week and choose to print additional pages, your OneCard will automatically transfer funds (Roo Bucks) to cover the cost. This transfer is non-refundable!

Every time you print, you will be prompted to confirm the print job before it goes on to the printers. This will ensure you can see how much each print job is deducting from your free print quota or Roo Bucks. If you have used your $2.50 of free quota in a given week, be sure you only confirm print jobs that you wish to pay for out of your Roo Bucks.
To learn more about adding funds to your Roo Bucks, please go to:
https://get.cbord.com/umkc/full/login.php

You will need to set up an account if you are visiting this site for the first time. A minimum deposit of $2.00 is required. More information can be found at:
http://www.umkc.edu/onecard/roo-bucks-one-card.asp

How do I print to both sides of a page?

You have two options for printing duplex printouts (printing to both sides of a page). The first option is to click on "Eco-print" from the "Printing Shortcuts" tab.
The second option is to click the check box next to "Print on both sides" under the "Finishing" tab.
Note: duplex printing is provided as an environmentally friendly option. Each side of duplex printing still counts as a page against your print quota.

Where can I print in color?

The Miller Nichols Library provides color printing services. Full information can be found here:
http://libguides.library.umkc.edu/printing

Note that color printing is not available in the second floor computer lab of the Miller Nichols Library.

How do I see what I've printed?

You can see what you've printed by checking your "Print History" within the PaperCut print management software. This can be accessed by clicking on the "Check Your Print Quota" link at the top of this page or by clicking on "Details..." in the pop-up window that tells you how much print quota you have left.
You can also review your print quota usage and transfers from your OneCard by checking your "Transaction History" from this site.

What do I do if I'm not satisfied with my printouts?

If you aren't satisfied with your printout, you can take it to the Student Assistant and show them what is wrong. After confirming the issue, they will send in an official problem report so that your quota can be refunded for that print job. Print quota refunds can take up to two business days, so please plan your print use accordingly. No monetary refunds are given, only refunds to your print quota.

How do I print my class schedule on one page through Pathway?

Follow these steps to print your class schedule on one page through Pathway:
  1. While looking at your selected class schedule in Pathway as a "Weekly Calendar View", click on "Printer Friendly Page".
  2. Click on the cog icon in Microsoft Internet Explorer, then click on Print, then click on "Page Setup":
  3. In the Page Setup window, adjust the settings as follows, then click "OK":
    • "Page Size" needs to be set at Landscape.
    • All margins need to be set at .5 inches.
    • All Header and Footer entries need to have "-Empty-" selected.
  4. Click on the cog icon in Microsoft Internet Explorer, then click on Print, then click on "Print Preview":
  5. Change the Print Size to "80%" under "Shrink To Fit".
  6. Check the Print Preview view to make sure it's fitting on one page. If it isn't, modify the print size until it does. You can see how many pages it will take to print at the bottom center of your browser window.

How do I access my network (Q: drive) storage space in the labs?

To access your Q: drive storage space, follow these steps:
  1. Click the "Start" button, then select "Computer" from the right side-bar that appears.
  2. In the "Network Drives" section, find the listing that starts with your username. This is your Q: drive storage space.
  3. Double-click on the Q: drive listing. You can save your files in any folders you create here, in the main Q: drive directory, or in the "My Documents" folder on the Q: drive.
  4. Note: saving files to locations other than the Q: drive may result in the file being lost when you log off of the lab computer.

How do I access my personal network storage from off-campus?

Information on accessing shared drives from home can be found here: http://www.umkc.edu/is/Support/services/VPN/.

How do I request an increase in my Q: drive quota?

Requests for additional Q: drive quota should be directed to the Call Center at 235-2000. More information on Q: drive quota can be found at http://www.umkc.edu/is/cs/quota.asp.

How do I save an image or Word document as a PDF file?

To save an image in PDF format, copy the image and paste it into Microsoft Word, then select "File", "Save As..." and scroll down to the "PDF" option. You can also convert a Word document to PDF format using this method.

How do I avoid errors when printing a .pdf file?

To avoid many possible issues when printing a .pdf file, follow these steps:
  1. Move your mouse to the bottom of the screen for a few moments to make the menu bar appear, then click on the "Print" icon.
  2. Click on the "Advanced" button.
  3. Select the box next to "Print as Image", then click the "OK" button.

How do I print from the SPSS software?

To print from the SPSS software, print your output to the Microsoft XPS Document Writer or a PDF file and then print the resulting document.

How do I access the help files in SPSS?

The help files for SPSS can't be accessed from within the SPSS software. To access the help files, use the Start Menu and navigate to "All Programs", "Statistical & Mathematical Software", "SPSS", "SPSS Help".

How can I access the WRDS (formally Compustat) database?

The WRDS database can be accessed by using the Internet Explorer or Firefox web browser using this URL:
https://wrds-web.wharton.upenn.edu/

Access to this database is limited to students who have approved accounts. To request access to this resource please contact Dr. Nathan Mauck (mauckna@umkc.edu). Once you have been granted access you will receive an email with instructions on how to register a new account.

How do I use the spell-check function when accessing my email through Outlook Web Access?

You need to sign in to Outlook Web Access using your full email account name ([SSO_ID]@umkc.edu) in order for the spell-check function to work correctly.

How do I access my student records online?

To access your student records, sign up for classes, pay fees, and more, use the following website: http://www.umkc.edu/registrar/.

Can I send a fax from the lab?

There are no facilities for sending faxes from the labs.

How do I access the Merlin database?

The Merlin database can be reached at: http://laurel.lso.missouri.edu/

For assistance using the Merlin database, please speak with Miller Nichols Library personnel at the front desk of the library.

How do I access the UMKC Libraries' Electronic Reserves?

For assistance accessing the UMKC Libraries' electronic reserves, please speak with Miller Nichols Library personnel at the front desk of the library.

If you are having problems in any of the public labs please contact one of the Lab Student Assistants for help.

If student assistants are unavailable in your lab you may also contact the UMKC Call Center for assistance.

 

  



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