The Call Center should be called if your account has not been created yet.  Account creation occurs in Columbia, therefore it might take a few days for this problem to be fixed.

It's not a good idea to have more than one account on the servers.  You can lose track of important email and data this way.  If you find that you have more than one account, select which account you want to keep, then contact the Call Center.  Tell them which account you'd like to keep and ask them to delete the other accounts.  Be sure to back up any email or other data from the accounts that will be deleted beforehand!

If you have applied at other UM campuses, there is a chance that your account was created on their system instead of as a UMKC-USERS account.  In this case, you won't have access to any of the special services like Personal File Storage Space or printing.  Notify an SA in one of the IS-managed computer labs and they will send in a problem report to have your account moved to UMKC.

Please be sure to follow the formatting conventions on the Password Reset page closely.  Passwords can't contain any information that is specific to your account such as any part of your name, social security number, or birth date.  Please try to select a password that is difficult to guess.  If you are certain that you are typing in your password correctly and have followed formatting conventions, please contact the Call Center for assistance.

You will not be able to print if your account isn't located in the UMKC-USERS domain or if you've activated your account less than 2 business days ago.  If more than 2 business days have passed since activating your account and you still can't print, please speak with an SA.

Detailed information on printing is contained in the "Managing Your Quotas" section.

If you are experiencing slow load times, you may have saved large files to your desktop instead of to your Q: drive.  Make sure that all files are saved to the Q: drive and not the desktop.  If you are still experiencing slow load times, there could be a problem with the network.  Please talk to an SA if you continue to experience slow load times.

If you try to log out and receive an error message about having insufficient profile quota, you'll need to delete or move files before you can log out.  All of your files should be saved to your Q: drive, not to the desktop. 

When you begin to approach the limit of your personal profile quota, the following icon will appear in the lower right corner of your monitor, next to the clock:

When you have exceeded your profile quota, the icon will look like this:

 

You can click on either of these icons to bring up a window that will give you a listing of all the files counting against your profile.  Find any large files you can and delete them or move them to your Q: drive to make sure they count against your personal file storage space instead of your personal profile space quota.

You will not be able to access your Personal File Storage Space if your account isn't located in the UMKC-USERS domain or if you've activated your account less than 2 business days ago.  If more than 2 business days have passed since activating your account and you still can't access your Personal File Storage Space, please speak with an SA.