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How to Use Your 7911 IP Phone

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User Guides


Click here to download the Quick Reference Guide.

Click here to download the full user guide.

How to enter your phone location

7911 Phone Layout



1 Phone Screen Displays phone menus and call activity including caller ID, call duration, and call state
2 Cisco IP Phone series Indicates your Cisco IP Phone model series.
3 Softkey buttons Each activates a softkey option displayed on your phone screen. Click here for definitions of each softkey.
4 Navigation button Allows you to scroll through menu items.
5 Applications menu button Displays the Applications menu that provides access to phone logs and directories, settings, and services.
6 Hold button Places the active call on hold, resumes a call on hold, and switches between an active call and a call on hold.
7 Keypad Allows you to dial phone numbers, enter letters, and choose menu items.
8 Volume button Controls the handset, headset, speaker, and ringer volume.
9 Handset w/ light strip The light strip on the handset indicates an incoming call or new voice message.

Common Phone Tasks

Place a call Go off-hook before or after dialing a number
Redial a number Press Redial.
Hold/resume a call Highlight the call, and press .
Forward Phone Press more softkey, press CFwdAll, enter the 4-digit extension or press the Msgs softkey to forward to voicemail.  Note:  Do not forward the phone to voicemail by forwarding to x5000, it will not work correctly.
Transfer a call Press Transfer, dial the number, then press Transfer again.
Conference Call Press, more > Confrn, dial the participant, then press Confrn again.
Call Pickup Lift the handset, press PickUp

Phone Screen Icons

Call Forwarding enabled
Call on hold
Connected call
Off-hook
On-hook
Incoming call
Shared line in use
Handset in use
Speaker in use (Monitor only)
Message waiting
Option Selected
Feature enabled