UMKC Information Services →  Policies & Procedures → Support of Technology Located at a Home or Residence

UMKC Information Services provides limited technical support to faculty, staff, and students working from their home or residence.  Faculty, staff and students can utilize the UMKC IS Call Center if they have questions regarding dialup connection information to UMKC’s modem pool.  If staff or faculty are experiencing minor software or hardware problems with University-owned equipment, they may call the UMKC IS Call Center for assistance.  If the problem is not resolved over the phone, the staff or faculty member will need to return the computer or peripheral device to the university for repair and contact their primary IT support technician.  Dispatching technical support to personal residences and to other non-university business sites is prohibited. 

UMKC Desktop Support technicians will provide network connectivity support for students located in the University Residence Hall.  However, no technical support will be provided for personally funded home computers. 

Valid software licenses must be procured for all University funded home computers.