Amazon Web Services / Cloud Services
Please visit the site below for common support topics related to using cloud resources.
- Information: Cloud Services
Antivirus Software & Support
Computer viruses, worms, and other malicious software can destroy important data, compromise security, and generate a large volume of network traffic. UMKC offers protection for Staff & Faculty workstations as well as guidance for student and off-campus systems.
- Information: Antivirus Software & Support
Please visit the site below for common support topics related to using Apple computers on the UMKC network.
- Information: Apple Support
Approved Third Party Software Vendors
A list of third party software vendors that have been approved and cleared by UMKC’s security administrator.
Audio & Video Services Support
Information on classroom or A/V design services and project planning assistance, requests for temporary Classroom Audio Visual equipment, and information on the different Video/Teleconferencing resources available at UMKC.
- Information: Audio & Video Services Support
Blackboard is a Learning Management System that provides an online space where instructors can place documents, videos, podcasts, lectures and many other types of files. Instructors can also use the space for asynchronous interaction by posting assignments, discussion board forums, assessments, blogs, wikis, or for synchronous interaction by using Wimba Classroom for live online classroom sessions.
An enterprise-level cloud collaboration and file storage service. This is a UM System approved service for storing university data in the cloud.
- Information: Box Cloud Storage
UMKC constituents interested in developing an ecommerce based application/website/form can use either the RegOnline system or elect to have a custom application developed by Information Services. Please review the link below to learn more about these options.
- Information: Information about eCommerce options
The eLearning Blog supports the elearn Initiative on the UMKC Campus. Tutorials, eLearn Academy presentations, and other support materials are available.
- Information: eLearning Blog
Email Phishing Scams
Many colleges and universities have recently been the target of email phishing scams which attempt to trick students, faculty and staff into giving away personal information that can be used to access email or personal bank accounts.
- Information: Email Phishing Scams
Exchange Email for Faculty & Staff
General email-related topics and instructions, including how to get started, choosing and configuring an email program, dealing with spam, and accesing your UMKC email.
The Faculty/Staff/Student Lookup is a web application that allows you to search the UMKC directory of faculty, staff, students. Contact and organization information is presented.
- Launch: Faculty/Staff/Student Lookup
Fees for services
Please see the attached URLs for information on our current fees
Access the link below for common IS-related forms.
- Information: Forms
Four Winds Interactive
A flexible, easy-to-use platform for departments to manage their visual communications.
- Information: Four Winds Interactive
Getting Started with IT Resources
A short description of useful IT resources for new faculty at UMKC
UMKC enables academic excellence by developing, implementing, and maintaining environments that empower teaching and learning for the faculty and students at the University of Missouri-Kansas City. The ILE classrooms provide a rich multimedia for classroom learning.
- Information: ILE Classrooms
Institutional IT Hardware Purchasing
Information on purchasing computers, printers and mobile devices for your office (requires UMKC logon)
- Information: Institutional Computer & Peripherals Purchasing
The University of Missouri - Kansas City makes available to our students, faculty, staff, and constituents quick access to the web using internet kiosks.
- Information: Internet Kiosks
IS Call Center
The UMKC Information Services Call Center serves as the front-line, technical support contact for the university. The main purpose of the Call Center is to provide exceptional technical support to current students, faculty and staff by resolving computer-related issues. We promise not only to provide technology solutions, but to listen and work with the UMKC community to exceed expectations.
- Information: IS Call Center
Cisco Jabber is a software application that provides chat (instant messaging), voice communication and video calling using your computer or mobile device. Supported platforms include Windows, Mac OSX, iOS, and Android.
- Information: Jabber at UMKC
LISTSERV Electronic Mailing List
Instructional Technologies offers and supports email list services using L-Soft's LISTSERV software, which allows list owners a great deal of control and flexibility. Lists can be configured to fit a wide range of needs and purposes, with multiple levels of moderation, formats such as announcement-only or free-discussion, message archiving, daily/weekly digests, and many other features.
- Information: LISTSERV Electronic Mailing List
Learn about the various mobile applications available to UMKC students, faculty and staff. Contact UMKC Internal Applications if you are interested in having the IT team develop a mobile app - firstname.lastname@example.org
- Information: Official UMKC Mobile Apps
Mobile Device Purchasing
Information on purchasing UMKC-owned cell phones, tablets and wireless service plans
- Information: Cell phones and carriers
Mobile Device Support
Visit the pages below for support topics covering mobile devices (phones and tablets).
Moodle is an online course management system. UMKC Moodle hosts current semester course sites, which can easily be accessible by using your SSO.
myVITA is a web-based faculty activity reporting system that allows faculty members at all four campuses to report on their research, teaching, service, scholarship and creative works. This system has replaced the Faculty Accomplishment System (FAS).
- Information: myVITA
Networking & Files
Basic information on firewalls, file quotas, peer-to-peer file sharing along with instructions on requesting static IPs, firewall exceptions, and DHCP/DNS changes.
- Information: Networking & Files
Online Learning Training & Support
UMKC's Instructional Technologies offers training and support for our online learning delivery systems and courseware tools. We will customize training sessions to fit your need. To request a visit at your campus office or make an appointment with us for one-on-one or small group training please email email@example.com. Training and support are offered several ways.
- Information: Online Learning Training & Support
Online Problem Reporting
Can't find what you are looking for? Want to report something is down or request help?
- Information: Online Problem Reporting
Online training resources for UMKC faculty, staff and students. Please note that some of these training resources require that you a valid UMKC sign-on (SSO ID).
- Information: Online Training
Panopto Coursecasting & Podcasting
Panopto is a lecture-capture platform that provides the ability to combine audio, video, PowerPoint/Keynote, and screen capture into one recording. Panopto can be used in ILE classrooms on the UMKC campus, or from any desktop, laptop, or mobile device where the Panopto software is installed.
- Information: Panopto Coursecasting & Podcasting
UMKC provides online forms for changing known passwords as well as resetting unknown or expired passwords. Information on locked passwords and best practices is also available.
- Information: Changing and Resetting Your Single Sign-On (SSO) Password
- Information: MS Office 365 ProPlus
Pathway is a service for students that allows users to register for classes, add/drop classes, pay fees, access and update your personal information and more.
Personal Computer Purchasing
As a faculty, staff or student member at UMKC, you are eligible to receive educational discounts on personal computer purchases (requires UMKC logon)
- Information: Purchasing Computers for Personal Use
Phones & Voicemail
Information and support for campus phones, campus voicemail, and cell phones.
- Information: Phones & Voicemail
Policies & Reports
The following pages contain links to Information Services reports as well as general and specific IT-related policies.
- Information: Policies & Reports
Qualtrics is the industry-leading provider of Online Survey Software. Online surveys have never been easier. Qualtrics Research Suite software makes it easy to master customer insights. These insights drive strategy and are used to anticipate the needs of customers. And with happy customers, everyone wins.
- Information: Qualtrics
REDCap is a secure, web-based application for building and managing online surveys and databases. REDCap provides automated export procedures for seamless data downloads to Excel and common statistical packages (SPSS, SAS, Stata, R), as well as a built-in project calendar, a scheduling module, ad hoc reporting tools, and advanced features, such as branching logic, file uploading, and calculated fields.
- Information: REDCap Information Page
Instructions on using Microsoft Remote Desktop to connect to Faculty & Staff computers on the UMKC campus (from off-campus).
- Information: Remote Desktop
Welcome to UMKC's Remote Labs. The UMKC Remote Labs are a collection of lab computers that are designed to be accessed from a remote broadband-connected computer. The remote lab computers have a similar configuration to the UMKC lab computers found on campus. Access to student Q: drive storage is available.
Respondus is a powerful tool for creating and managing exams that can be printed to paper or published directly to Blackboard. Exams can be created offline using a familiar Windows environment program (like Microsoft Word) or moved from one eLearning system to another. Whether you are a veteran of online testing or relatively new to it, Respondus can save you hours on each project. For more information regarding Respondus please see the Blackboard site "Information for UMKC Blackboard Instructors." All UMKC faculty are automatically enrolled in this site.
Respondus LockDown Browser
The Respondus LockDown Browser is a custom browser that locks down the testing environment within Blackboard. When students use LockDown Browser, they are unable to print, copy, go to another URL, or access other applications. When an assessment is started, students are locked into it until they submit it for grading. For more information regarding Lockdown Browser, please see the Blackboard site "Information for UMKC Blackboard Instructors." All UMKC faculty are automatically enrolled in this site.
Information for scan sheets for course examinations.
- Information: Scan Sheets
The Optical Scanning office located at 004B Cockefair Hall provides scanning services for UMKC faculty and staff for items such as the scoring of multiple-choice "bubble-sheet" tests (scantrons), grade reporting, course evaluation processing, and survey/questionnaire data processing.
- Information: Optical Scanning Services
SharePoint is a collaboration tool for enhancing the efforts to share and organize information among various individuals and team members. SharePoint can be customized to fit the needs of the team or organization. Various site templates are available for use, including team site, basic meeting templates.
- Information: SharePoint Sites
Information on site-licensed software and educational discounts available to students, faculty, and staff.
- Information: Software
Status Reports (Outages)
Information on current and upcoming service outages.
- Information: Status Reports (Outages)
UMKC Information Services provides optional Internet access and computer support for summer conference participants.
- Information: Summer Conferences
The Turnitin Suite makes grading student papers paperless and efficient. It is comprised of the Turnitin Originality Checker, GradeMark and PeerMark. The Originality Checker compares each student's submitted paper to millions of print and online resources. GradeMark allows instructors to easily insert comments into student papers online. PeerMark facilitates a peer review of a Turnitin assignment based on criteria set by the instructor. As all three tools are tied together, the instructor can toggle between the Originality Report, PeerMark peer reviews (if applicable) and GradeMark pages while grading a student's paper, making it easier to get a 'big picture' of each student's performance without jumping between programs and windows. The grade can be entered on the same page and will automatically be entered into the Blackboard Grade Center. With one click of an arrow, the instructor can move to the next student's submission.
- Information: Instructional Technology Services - Turnitin Suite
UM Collaboration Calculator
The UM Collaboration Calculator is a web application that allows users to query all UM campuses for collaboration resources and partners.
- Launch: UM Collaboration Calculator
UM Web Applications
UM System Web Applications and Employee Directory.
- Launch: UM Web Applications
Students may access UMKC network resources from off-campus through a Virtual Private Network (VPN) client. The UMKC VPN client provides a secure connection to your personal and web page storage via the N: and Q: drives for Windows 7/Vista/XP computers. Additionally, Macintosh computers can connect with VPN software built into the operating system.
- Information: VPN
Information on the creation of personal, faculty, and departmental/organizational web pages along with info on web policies, page quotas and what type of database and web development languages are available.
- Information: Web Pages
Cisco WebEx is a software for online video conferencing. Along with conventional telephone conferencing, WebEx allows web-based collaborative sessions to share video, audio (VoIP) and desktop/applications. Users can join a session using telephones, computers, or mobile devices. WebEx can be used to invite both internal and external participants.
- Information: Learn more about WebEx at UMKC
Wimba provides three tools: Classroom for live online web-conferencing, Bb IM for Instant Messaging, and Voice for web-based voice only tools such as Voice Authoring, Voice Email, Voice Board, Voice Presentation, and Voice Podcaster.
Wireless Network Configuration & Coverage
UMKC provides comprehensive wireless network coverage for the UMKC campus and Hospital Hill. Coverage maps and wireless configuration instructions are provided.
- Information: Wireless Network Configuration & Coverage
Faculty and Staff members interested in having a public facing blog can now sign up for WordPress. To learn more about UMKC's WordPress installation or to request a blog please visit the link below.
- Launch: WordPress Blogs