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Support Services

Call Center

The UMKC Information Services Call Center serves as the front-line, technical support contact for the university. The main purpose of the Call Center is to provide exceptional technical support to current students, faculty and staff by resolving computer-related issues. We promise not only to provide technology solutions, but to listen and work with the UMKC community to exceed expectations.

The Call Center staff works closely with other Support Services areas and all of UMKC Information Services to offer a complete microcomputer support package for faculty and staff. Call Center assistance is also available for UMKC students and affiliates with web, email, and Residence Hall networking issues. Limited support for home computers is also available.

The Call Center is located at 4825 Troost, Room 102 and our phone number is 816.235.2000. Hours of operation for both walk-in and telephone support are as follows:

Monday - Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 5:00 PM
Saturday and Sunday

Closed

NOTE: An answering service is available after hours
to report network outages or other IT emergencies.

The Call Center can also be reached via email at callcenter@umkc.edu, by fax at 816.235.6503, or via our online problem report form.

Desktop Support

The UMKC IS Desktop Support team provides the entire range of basic and advanced technical support for computers at UMKC.  This includes installation, configuration and troubleshooting of university-owned desktops, laptops and related peripherals for UMKC faculty and staff.  UMKC students living in our Residence Halls receive connectivity support through ResNet.
 
In addition, this team maintains our desktop enterprise management infrastructure so as to provides hardware and software inventories, patch compliance, disk imaging, remote assistance and software distribution.  The IS Desktop Support team also supports nearly 600 computers running in student computer labs, specialized classrooms and Internet Bars across the entire campus.  Virus control and security incident response are other critical services offered to the campus by IS Desktop Support. 
 
The team partners closely with the IT Liaisons and our colleagues in the IS Call Center, IS Classroom Technology Services, IS Central Systems and IS Networking & Telecommunications to resolve any number of interdisciplinary technology issues facing the campus as well as those concerning individual customers.

IS Desktop Support technicians are dispatched from multiple campus locations via the IS Call Center at 816.235.2000 or callcenter@umkc.edu.

Hardware Procurement

Support Services leverages University of Missouri and other state contracts to give our customers access to a plethora of high-quality items at discounted prices. Additionally, we work closely with Procurement Services to manage the technical and business relationships with a large number of nationally-known and highly-respected vendors and manufacturers to ensure UMKC is getting the best-in-class services and support for their IT investments.


Before purchasing computing hardware, please consult with our business technology analyst, who can provide you with the expertise, guidance and detailed information regarding the configuration, purchase, delivery and warranty support options for computers, printers and other peripherals. Much of this information about our our standards, recommendations and the purchasing process is available at our IT Hardware Procurement website.


In addition to routine and ongoing purchase requests, Hardware Procurement is responsible for coordinating information and activities related to the provost’s annual Workstation Replacement Program. The goal of the program is to provide a coordinated, cyclical replacement of aging computers on a three- or four-year lifecycle. This program has proven to be a cost-effective, efficient way to create a robust, standardized and sustainable computing environment for UMKC faculty and staff.


For additional questions or requests for computers, mobile devices and computer-related peripherals, please email umkc-hardware@umkc.edu or call Monte Churchman at 816.235.1444.

Software Procurement

Before purchasing software, please contact Support Services' knowledgeable business analyst who specializes in technology procurement. The university has purchased a number of site-licenses and has several volume purchase agreements in place for many software packages. It is possible that the software you need is already available at a low cost or no cost to your department. Questions about software availability, licensing and media distribution should be directed to Pat Burch 816.235.8810 or the UMKC IS Call Center at 816.235.2000. Additional information on how to order Microsoft Campus Agreement or Select software licenses and media, as well as other information, can be found on the software resources website.

Students can find academically priced software at the UMKC Bookstore, conveniently located in the middle of campus in the Student Union.

Please also take a look at IS Support Services' Mission and Vision Statement.



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