The UMKC Information Services Call Center serves as the front-line, technical support
contact for the university. The main purpose of the Call Center is to provide exceptional
technical support to current
computer-related issues. We promise not only to provide
technology solutions, but to listen and work with the UMKC
community to exceed expectations.
The Call Center staff works closely with other Support Services areas and all of
UMKC Information Services to offer a complete microcomputer
support package for faculty and staff.
Call Center assistance is
also available for UMKC students and affiliates with web, email, and
Residence Hall networking issues. Limited
home computers is also available.
The Call Center is located at 4825 Troost, Room 102 and our phone number is
816.235.2000. Normal hours of operation for
both walk-in and telephone support are as follows:
|Monday - Thursday
||7:00 AM - 7:00 PM
||7:00 AM - 5:00 PM
|Saturday and Sunday
|NOTE: An answering
service is available after hours
to report network outages or other IT emergencies.
The Call Center can also be reached via email at
firstname.lastname@example.org, by fax at
816.235.6503, or via our
online problem report form.
The UMKC IS Desktop Support team provides the entire range of
basic and advanced technical support for computers at UMKC. This
includes installation, configuration and troubleshooting of
university-owned desktops, laptops and related peripherals for UMKC
students living in our
receive connectivity support through
In addition, this team maintains our desktop enterprise management
infrastructure so as to provides hardware and software inventories,
patch compliance, disk imaging, remote assistance and software
distribution. The IS Desktop Support team also supports nearly 600
computers running in student
Internet Bars across the entire campus.
control and security incident response are other critical
services offered to the campus by IS Desktop Support.
The team partners closely with the
and our colleagues in the
IS Call Center,
IS Classroom Technology
Services, IS Central
Systems and IS Networking &
Telecommunications to resolve any number of interdisciplinary
technology issues facing the campus as well as those concerning
IS Desktop Support technicians are dispatched from multiple campus
locations via the
IS Call Center at 816.235.2000 or
Support Services leverages University of Missouri and other state contracts
to give our customers access to a plethora of high-quality items at discounted
prices. Additionally, we work closely with
Procurement Services to manage the technical and business relationships with a large
number of nationally-known and highly-respected vendors and manufacturers to ensure UMKC is getting
the best-in-class services and support for their IT investments.
Before purchasing computing hardware, please consult with our business technology analyst, who can provide
you with the expertise, guidance and detailed information regarding the configuration, purchase, delivery
and warranty support options for computers, printers and other peripherals. Much of this information about our
our standards, recommendations and the purchasing process is available at our
In addition to routine and ongoing purchase requests, Hardware Procurement is
responsible for coordinating information and activities related to the provost’s
annual Workstation Replacement Program. The goal of the program is to provide a
coordinated, cyclical replacement of aging computers on a three- or four-year
lifecycle. This program has proven to be a cost-effective, efficient way to
create a robust, standardized and sustainable computing environment for UMKC faculty and staff.
For additional questions or requests for computers, mobile devices and computer-related peripherals, please email
email@example.com or call Monte
Churchman at 816.235.1444.
Before purchasing software, please contact Support Services'
knowledgeable business analyst who specializes in technology
procurement. The university has purchased a number of site-licenses
and has several volume purchase agreements in place for many
software packages. It is possible that the software you need is
already available at a low cost or no cost to your department.
Questions about software availability, licensing and media
distribution should be directed to Pat Burch 816.235.8810 or the
UMKC IS Call Center at 816.235.2000. Additional information on how
to order Microsoft Campus Agreement or Select software licenses and media, as
well as other information, can be found on the
Students can find academically priced software at the UMKC Bookstore,
conveniently located in the middle of campus in the Student Union.
Please also take a look at IS Support Services'
Mission and Vision Statement.