Faculty and staff support from the UMKC Call Center includes:

Software support for university-owned computers for all products on the Support Matrix (below). The UMKC Call Center provides support via the phone and email for all software listed at the Campus-wide support level. Support Services' Desktop Support team provides hands-on support to many areas on campus for products at the Campus-wide level and installation for products at the Specialized level.

Highly Specialized systems may receive support at a local level from an IT Liaison, but this is not guaranteed.

Student software support from the UMKC Call Center includes:

• help configuring Microsoft Outlook (for Windows and Macintosh) for using with the UMKC Exchange email system
• networking issues in the Residence Hall for students using the ResNet kit

Student assistants are available in the Information Services computer labs and other labs on campus to help students the with software installed there.

The following tables outlines supported software and levels of support.

 Productivity Software

Product	Unsupported Features	Support Level
Word Processing
Microsoft Word 2002		Campus-wide
Microsoft Word 2003		Campus-wide
Microsoft Word 2007		Campus-wide
Microsoft Word 2008 for Macintosh		Campus-wide
Spreadsheets
Microsoft Excel 2002	VBA	Campus-wide
Microsoft Excel 2003	VBA	Campus-wide
Microsoft Excel 2007		Campus-wide
Microsoft Excel 2008 for Macintosh		Campus-wide
Database
Microsoft Access 2002	Database design and VBA	Campus-wide
Microsoft Access 2003	Database design and VBA	Campus-wide
Microsoft Access 2007		Campus-wide
Presentation
Microsoft PowerPoint 2002		Campus-wide
Microsoft PowerPoint 2003		Campus-wide
Microsoft PowerPoint 2007		Campus-wide
Microsoft PowerPoint 2008 for Macintosh		Campus-wide

Internet Software

Product	Unsupported Features	Support Level
Browsers and Plug-ins
Adobe Acrobat 8.x		Campus-wide
Adobe Acrobat® Reader® 8.x		Campus-wide
Microsoft Windows Media™ Player 11.x		Campus-wide
Microsoft Internet Explorer 6.x	Only the browser is supported	Campus-wide
Microsoft Internet Explorer 7.x	Only the browser is supported	Campus-wide
Microsoft Office PowerPoint 2003 Viewer		Campus-wide
RealPlayer 10.x		Campus-wide
Safari 3.x		Campus-wide
Email
Entourage 2008 for Macintosh		Campus-wide
Microsoft Outlook 2001 for Macintosh		Campus-wide
Microsoft Outlook 2002		Campus-wide
Microsoft Outlook 2003		Campus-wide
Microsoft Outlook 2007		Campus-wide
Outlook Web and Mobile Access		Campus-wide
Miscellaneous
IceTCP 5		Specialized
Microsoft FrontPage 2002	Programming and scripting languages	Campus-wide
Microsoft FrontPage 2003	Programming and scripting languages	Campus-wide
Microsoft Expression Web	Programming and scripting languages	Specialized
UMKC RooTools		Campus-wide

Other Software

Product	Unsupported Features	Support Level
University Data Access
BSR Advance 9.x		Specialized
Grant Master (GIS) 8		Specialized
Housing Director		Specialized
IBM Host On-Demand 7.x		Specialized
ImageNow!		Specialized
ImageTrax		Specialized
Mobius DocumentDirect		Specialized
Oracle 9i Drivers		Campus-wide
PeopleSoft		Campus-wide
RecTrac		Specialized
Remedy Action Request System		Specialized
RentRite		Specialized
RentRoll		Specialized
SEVIS		Specialized
Windstar		Specialized
Statistics
Maple 11 (Windows and Macintosh)		Campus-wide
SAS 9.x		Campus-wide
SAS/JMP 5 (Windows and Macintosh)		Campus-wide
SPSS 15		Campus-wide
Anti-Virus
Network Associates Virex 8.x for Macintosh		Campus-wide
Network Associates VirusScan 8.x		Campus-wide
Miscellaneous
Act		Specialized
CEO Scheduler		Specialized
EndNote 11.x		Campus-wide
InfoPrint GUI Manager		Specialized
Adobe Creative Suites		Specialized
Scheduler+		Specialized
Watchdog		Specialized

Operating Systems

Product	Unsupported Features	Support Level
Macintosh
Mac OS 9.x		Specialized
Mac OS X		Campus-wide
Windows
Microsoft Windows 2000 Professional		Campus-wide
Microsoft Windows XP Professional		Campus-wide
Microsoft Windows Vista Enterprise		Campus-wide