UMKC Information Services →  Resetting and Changing your SSO password.

As a UMKC student, faculty or staff member you have access to a host of online services with your SSO/Username and password (SSO stands for single sign-on). By using your SSO account, you are agreeing to ALL Acceptable Use Policies and guidelines listed at http://www.umkc.edu/is/policies/.

	Student Password Reset and Recovery

If you are a UMKC student, and you need to reset/recover/create your password, please visit the Student Password Recovery Web page.

You will need the following information to reset your password:

• Your UMKC SSO (username)
• Your date of birth
• Your UMKC Student ID number
• The last four digits of your Social Security Number

You will also need to know the answer to your Password Recovery Question. If you have not set a Password Recovery Question, you will be able to do so during the password recovery process.

If you already know your password and would like to change it to something else,
visit the Account Password Change Web site.

If you have any questions about, or problems with, the password reset/recover/create process, contact the IS Call Center at 816.235.2000.

	Faculty and Staff Password Change

If you are a UMKC faculty or staff member and need your password reset, please contact your departmental IT Liaison or the Information Services Call Center.

If you already know your password and would like to change it to something else,
visit the Account Password Change Web site.

	Locked Account

Your account will become locked if you enter the wrong password 3 times. If you are receiving a message at logon that your account is locked you have two options:

1. Wait 30 minutes. Your account will automatically become unlocked after a period of 30 minutes.
2. If you need immediate access to your account during business hours, please call the IS Call Center at 816.235.2000.
   

	More Information About Your Password

When selecting your new password, keep in mind that your password must:

• not contain any part of your prior password (if one exists)
• be 8-120 characters in length
• contain at least one character from each of the following:
  • lowercase letters: a-z
  • uppercase letters: A-Z
  • digits: 0-9
• not contain any spaces
• not be a word found in the dictionary
• not be the same as your UMKC SSO (username)
• not contain any piece of personal information, such as your phone number or address

Password Best Practices - Additional information on best practices for selecting and managing your password.