MENU

Office 365 for Students

 Office 365

More Information


More Help



Welcome to Office 365 Email for Students!
Office 365 (O365) is your official University email account with 50GB of email storage space. The UMKC IS Call Center can assist you with login issues and technical support.
If you need to set or reset your O365 email password, please click here and enter your Pathway username and password.

If you don't know your Pathway username and/or password, please visit our password information page.


Need help with O365? Find answers to some frequently asked questions:

Login and Passwords:
How do I log into O365 for the first time?
Is my O365 password the same as the password I use for Pathway?
How do I change my O365 password?
What if I forget my O365 password?
Why can't I get logged into O365?

Addresses and Mailbox:
What is my O365 email address?
How do I set up a friendly email alias?
What is my mailbox quota on O365?
Can I forward my O365 email to another email address?
Will I get to keep my O365 account after I graduate?
Do UMKC faculty or staff use O365? Do campus organizations use O365?
Are any sending or recipient size limits applied to email messages? What are the retention limits for email?

Email Access:
What are the POP, IMAP and SMTP settings for O365?
How do I configure my mobile device to access my O365 account?

Troubleshooting:
Why am I being taken straight to my personal Hotmail account instead of being prompted to log into my UMKC O365 account?

Additional Resources:
Where can I find additional help with O365?


Login and Passwords

How do I log into O365 for the first time?
To log into your O365 account for the first time:

1. Go to http://www.umkc.edu/exchange
2. Click "Click here to set or reset your Office 365 student email password" located under the 'Students' icon...


3. You will be taken to a page that asks you to login.  For this login, you will need to know your SSO username and SSO password to set your O365 password. If you don't know your SSO or SSO password please visit our Password Information page.
4. Once you enter your SSO username and password, you will be presented with the following page where you will set your new O365 password...

5. Once you've entered an acceptible new password in both fields, hit the "Submit" button.  You'll know that the new password has been set when you see the following page...


Back to Top

Is my O365 password the same as the password I use for Pathway?
No. While the SSO and password you use to access Pathway will get you in to most services at UMKC (Blackboard, Remote Labs, wireless access, etc.) the O365 system is separate and requires a different set of login credentials. If you have never logged into O365, you can get your O365 account (your O365 username) and a cryptic password used to access the O365 system by going to http://www.umkc.edu/is/webmail/newStudents.asp and following the steps.

Keep in mind that the password you use to access Pathway and other UMKC services will expire every 6 months and require you set another one, while your O365 password will not expire. Therefore, it is not recommended that you set them to the same thing, as they will eventually become unsynchronized.

If you do not know the SSO or password you use to access Pathway, please contact the UMKC IS Call Center.

Back to Top

How do I change my O365 password?
This feature is for users whom already have a working O365 password but want to change it:

1. In the upper right-hand corner of your e-mail scree click the cogwheel icon, then click 'Options'...


2. In the left-hand sidebar, click on the "General" heading to expand it and then click on "My account"...


3. Click the "Change your password" link which is located above your Mailbox Usage meter...


4. On the next screen, enter your old password (this is the current password that you got into the account with) and enter a new password into the boxes, then click 'Submit'...


5. To get back to your O365 inbox click the grid icon at the top left part of the page, then click the "Mail" icon...


Keep in mind that the password you use to access Pathway and other UMKC services will expire every 6 months and require you set another one, while your O365 password will not expire. Therefore, it is not recommended that you set them to the same thing, as they will eventually become unsynchronized.

Back to Top

What if I forget my O365 password?
If you can't seem to get logged in or you forgot your O365 password....

1. Go to http://www.umkc.edu/exchange
2. Click "Click here to set or reset your Office 365 student email password" located under the 'Students' icon...

3. You will be taken to a page that asks you to login.  For this login, you will need to know your SSO username and SSO password to set your O365 password. If you don't know your SSO or SSO password please visit our Password Information page.
4. Once you enter your SSO username and password, you will be presented with the following page where you will set your new O365 password...

5. Once you've entered an acceptible new password in both fields, hit the "Submit" button.  You'll know that the new password has been set when you see the following page...


Back to Top

Why can't I get logged into O365?
There are a couple of reasons why you may not be able to get logged into the O365 system.

First, make sure you are logging in with the O365 account and either the cryptic password you received when you activated your O365 account, or the password you set in O365 - not the SSO and password you use for Pathway.

Second, if you were previously a student at another University of Missouri school (Columbia, UMSL, MST), or you applied to and were admitted to another University of Missouri school prior to being admitted to UMKC, your O365 account was assigned by that school rather than UMKC. You will need to contact the UMKC IS Call Center so we can move your account from that campus to UMKC.

Back to Top

Addresses and Mailbox

What is my O365 email address?
Your O365 email address is your SSO followed by @mail.umkc.edu. This is also your O365 account username, used to log into the O365 system.

Back to Top
How do I set up a friendly email alias?
Currently, the tool to set up a friendly alias for Office 365 accounts is unavailable. We hope to make it available again in the coming months.

Back to Top

What is my mailbox quota on O365?
You get 50GB of mailbox storage with O365.

Back to Top

Can I forward my O365 email to another email address?
Yes, although once it leaves the O365 system, we can't assist with message delivery issues should they arise.

To forward your O365 mail to another email address, log into O365 and follow these steps:

1. In the upper right-hand corner of your e-mail screen, click the cogwheel icon, then click 'Options'...


2. In the left-hand sidebar click on 'Mail' to expand the list, then click "forwarding" (located under the "Accounts" menu option)...


3. On this page, click the radio button next to "Start forwarding" and enter the address you would like your mail forwarded to.  To finalize the forwarding rule, make sure to click the "Save" icon at the top of the page when done...


4. To get back to your O365 inbox, click the 'Outlook' link at the top of the page...


Back to Top

Will I get to keep my O365 account after I graduate?
Yes, your O365 account will continue to work after you graduate.

Back to Top

Do UMKC faculty or staff use O365? Do campus organizations use O365?
Faculty and staff use UMKC's Exchange email system. Email accounts for campus organizations are also on the Exchange system. However, communication between users of O365 and Exchange is seamless. The Global Address Book is shared, so users of each system can find each other, regardless of what email system is being used.

Back to Top

Are any sending or recipient size limits applied to email messages? What are the retention limits for email?
Yes. Please see the table below for data limits...

MESSAGE LIMITS VALUE
Message size limit The maximum total size of an email message. The total size includes the message header, the message body and any file attachments. 25 MB
File attachments limit The maximum number of file attachments allowed in an email message. Even if the total size of all the file attachments doesn't violate the message size limit, there is still a limit on how many attachments are allowed in a message. 125 attachments
Subject length limit The maximum number of text characters allowed in the subject line of an email message. 255 characters
RECIPIENT LIMITS VALUE
Recipient limit The maximum number of message recipients allowed in the To:, Cc: and Bcc: fields. A public group is counted as a single recipient. 500 recipients
Message rate limit: The maximum number of e-mail messages that can be sent from a single e-mail client per minute. The client is identified by the user account. 30 messages per minute
RETENTION LIMITS VALUE
Deleted Items folder retention period The maximum number of days that items can remain in the Deleted Items folder before they are automatically removed. 30 days
Retention period for items removed from the Deleted Items folder The maximum number of days that items removed from the Deleted Items folder are retained before they are permanently deleted. 14 days
Junk Email folder retention period The maximum number of days that items can remain in the Junk Email folder before they are automatically removed. 30 days

Back to Top

Email Access

What are the POP, IMAP and SMTP settings for O365?
POP, IMAP and SMTP settings will vary depending on the Office 365 server where Microsoft chooses to store your account. To find the specific settings for your mailbox, log into your O365 account and follow these steps:

1. In the upper right-hand corner of your e-mail screen, click the cogwheel icon, then click 'Options'...


2. In the left-hand sidebar click on 'Mail' to expand the list, then click "POP and IMAP" (located under the "Accounts" menu option)...


3. You will now see your personal POP/IMAP/SMTP settings...


Remember - the settings above may be different for your mailbox. Make sure to follow the steps to find your specific mailbox settings.

4. To get back to your O365 inbox, click the 'Outlook' link at the top of the page...


Back to Top

How do I configure my mobile device to access my O365 account?
1. To configure your mobile device to access your O365 email account, please use the instructions found at the following site: 
http://www.umkc.edu/is/mobile/email/office365/

Back to Top

Why am I being taken straight to my personal Hotmail account instead of being prompted to log into my UMKC O365 account?
If you are already logged into an application using another Microsoft account, such as a personal Hotmail account or Windows Live Messenger, you may be taken straight to your personal Hotmail mailbox when you attempt to log into the UMKC O365 system. In this case, you will need to sign out of your current Hotmail session by clicking the "sign out" link in the upper right-hand corner of the window.

If you aren't sure if you are logged into your personal Hotmail account or your UMKC O365 account, make sure your name, followed by "(UMKC-Student)" is displayed in the upper right-hand corner of the window.

Back to Top

Additional Resources

Where can I find additional help with O365?
Additional information about O365, including information about some of the more advanced features, can be found at: Back to Top