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Office 365 for Students

 Office 365

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Welcome to Office 365 Email for Students!
Office 365 (O365) is your official University email account with 25GB of email storage space. The UMKC IS Call Center can assist you with login issues and technical support.

If you have never logged into your O365 account, go to http://www.umkc.edu/is/webmail/newStudents.asp and follow the steps.

If you have logged into O365 previously but don't know the password for your O365 email account, contact the IS Call Center.
Need help with O365? Find answers to some frequently asked questions:

Login and Passwords:
How do I log into O365 for the first time?
Is my O365 password the same as the password I use for Pathway?
How do I change my O365 password?
What if I forget my O365 password?
Why can't I get logged into O365?

Addresses and Mailbox:
What is my O365 email address?
Can I create a friendly email alias to use with O365?
What is my mailbox quota on O365?
Can I forward my O365 email to another email address?
Will I get to keep my O365 account after I graduate?
Do UMKC faculty or staff use O365? Do campus organizations use O365?
Are any sending or recipient size limits applied to email messages? What are the retention limits for email?

Email Access:
What are the POP, IMAP and SMTP settings for O365?
How do I configure my mobile device to access my O365 account?
How do I configure my desktop email client to access my O365 account?

Troubleshooting:
Why am I being taken straight to my personal Hotmail account instead of being prompted to log into my UMKC O365 account?

Additional Resources:
Where can I find additional help with O365?


Login and Passwords

How do I log into O365 for the first time?
To activate and log into your O365 account for the first time, go to http://www.umkc.edu/is/webmail/newStudents.asp and follow the steps. You will need to know your SSO and SSO password to activate your O365 password. If you don't know your SSO or SSO password please visit our Password Information page. Make sure to change your O365 password after you are logged into the O365 system.

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Is my O365 password the same as the password I use for Pathway?
No. While the SSO and password you use to access Pathway will get you in to most services at UMKC (Blackboard, Remote Labs, wireless access, etc.) the O365 system is separate and requires a different set of login credentials. If you have never logged into O365, you can get your O365 account (your O365 username) and a cryptic password used to access the O365 system by going to http://www.umkc.edu/is/webmail/newStudents.asp and following the steps.

Keep in mind that the password you use to access Pathway and other UMKC services will expire every 6 months and require you set another one, while your O365 password will not expire. Therefore, it is not recommended that you set them to the same thing, as they will eventually become unsynchronized.

If you do not know the SSO or password you use to access Pathway, please contact the UMKC IS Call Center.

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How do I change my O365 password?
If you have never logged into O365, go to http://www.umkc.edu/is/webmail/newStudents.asp and follow the steps. You'll be shown your O365 account and a cryptic password you can use to access your O365 account. Once you have logged into your O365 account with the cryptic password, follow these steps to change your password to one you can easily remember:

1. In the upper right-hand corner of your e-mail screen next to your name, click the cogwheel icon, then click 'Options'...


2. In the right-hand sidebar, click on 'Change your password' (toward the bottom of the list)...

3. On the next screen, enter your old password (if this is the first time you've changed your O365 password, this will be the cryptic password used to log into your account) and enter a new password into the boxes, then click 'Save'...

4. To get back to your O365 inbox, click the 'Outlook' link at the top of the page...


Keep in mind that the password you use to access Pathway and other UMKC services will expire every 6 months and require you set another one, while your O365 password will not expire. Therefore, it is not recommended that you set them to the same thing, as they will eventually become unsynchronized.

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What if I forget my O365 password?
If you forget your O365 password, you must contact the UMKC IS Call Center. Please provide your O365 email address and UMKC Student ID number and we can reset the password for you.

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Why can't I get logged into O365?
There are a couple of reasons why you may not be able to get logged into the O365 system.

First, make sure you are logging in with the O365 account and either the cryptic password you received when you activated your O365 account, or the password you set in O365 - not the SSO and password you use for Pathway.

Second, if you were previously a student at another University of Missouri school (Columbia, UMSL, MST), or you applied to and were admitted to another University of Missouri school prior to being admitted to UMKC, your O365 account was assigned by that school rather than UMKC. You will need to contact the UMKC IS Call Center so we can move your account from that campus to UMKC.

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Addresses and Mailbox

What is my O365 email address?
Your O365 email address is your SSO followed by @mail.umkc.edu. This is also your O365 account username, used to log into the O365 system.

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Can I create a friendly email alias to use with O365?
Yes, however there are a few caveats. Eligibility is limited to non-FERPA asserting students only. If you are an employee of the University system, you may or may not be eligible for a personalized email alias, depending on your Human Resources job classification. New UMKC students can't set up personalized aliases until after registering in classes and making an initial payment.

You cannot make up an email alias from scratch - a list of eligible aliases will be generated for you based on your name. If your name is John Edward Doe, you might be able to select from the following:
JohnDoe@mail.umkc.edu
JohnEdwardDoe@mail.umkc.edu
John.E.Doe@mail.umkc.edu
...and potentially more options

To set up your friendly, personalized alias, follow these steps:

1. Click here to begin the process - log in with the SSO and password you use for Pathway
2. The web page should display your name at the top - click the Find Eligible Addresses button
3. Click on the email address you like best and choose personalize my mailbox (note: you may only choose ONE personalized email address)
4. Click OK to confirm

Remember...
Setting a personalized alias does not change your O365 account - you will still use your non-personalized email address to log into your email.

You will still receive mail sent to your non-personalized email address after you set up a personalized alias.

Setting up a personalized email alias will not affect your O365 password.

If, when you attempt to create a personalized alias, you get the message, "Sorry! You are not an eligible student," you are most likely registered as a FERPA Asserting student with the Registrar's Office, or as a non-student employee type with Human Resources. You will need to work with those offices if you believe those settings are in error.

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What is my mailbox quota on O365?
Your get 25GB of mailbox quota with O365. See Microsoft's Message, Mailbox, and Recipient Limits Web page at http://help.outlook.com/en-us/140/dd630704.aspx for additional details.

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Can I forward my O365 email to another email address?
Yes, although once it leaves the O365 system, we can't assist with message delivery issues should they arise.

To forward your O365 mail to another email address, log into O365 and follow these steps:

1. In the upper right-hand corner of your e-mail screen next to your name, click the cogwheel icon, then click 'Options'...


2. In the right-hand sidebar, click on 'Forward your email'...


3. On this page, the bottom half of the screen will have a blank field titled 'Forward my email to:' where you can create the rule.  Enter the account you would like your email forwarded to and click the 'start forwarding' button...


4. To get back to your O365 inbox, click the 'Outlook' link at the top of the page...


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Will I get to keep my O365 account after I graduate?
Yes, your O365 account will continue to work after you graduate.

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Do UMKC faculty or staff use O365? Do campus organizations use O365?
Faculty and staff use UMKC's Exchange email system. Email accounts for campus organizations are also on the Exchange system. However, communication between users of O365 and Exchange is seamless. The Global Address Book is shared, so users of each system can find each other, regardless of what email system is being used.

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Are any sending or recipient size limits applied to email messages? What are the retention limits for email?
Yes. Detailed listings are given on Microsoft's Message, Mailbox, and Recipient Limits Web page at http://help.outlook.com/en-us/140/dd630704.aspx. The table below has some specific limits:

MESSAGE LIMITS VALUE
Message size limit The maximum total size of an email message. The total size includes the message header, the message body and any file attachments. 25 MB
File attachments limit The maximum number of file attachments allowed in an email message. Even if the total size of all the file attachments doesn't violate the message size limit, there is still a limit on how many attachments are allowed in a message. 125 attachments
Subject length limit The maximum number of text characters allowed in the subject line of an email message. 255 characters
RECIPIENT LIMITS VALUE
Recipient limit The maximum number of message recipients allowed in the To:, Cc: and Bcc: fields. A public group is counted as a single recipient. 500 recipients
Message rate limit: The maximum number of e-mail messages that can be sent from a single e-mail client per minute. The client is identified by the user account. 30 messages per minute
RETENTION LIMITS VALUE
Deleted Items folder retention period The maximum number of days that items can remain in the Deleted Items folder before they are automatically removed. 30 days
Retention period for items removed from the Deleted Items folder The maximum number of days that items removed from the Deleted Items folder are retained before they are permanently deleted. 14 days
Junk Email folder retention period The maximum number of days that items can remain in the Junk Email folder before they are automatically removed. 30 days

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Email Access

What are the POP, IMAP and SMTP settings for O365?
POP, IMAP and SMTP settings will vary depending on the Office 365 server where Microsoft chooses to store your account. To find the specific settings for your mailbox, log into your O365 account and follow these steps:

1. In the upper right-hand corner of your e-mail screen next to your name, click the cogwheel icon, then click 'Options'...


2. In the right-hand sidebar, click on 'Connect your mobile phone or device to your account'...

3. Click 'Email program setup reference' (Located under 'Phone and tablet setup reference')...


4. Next, click 'General instructions for other POP or IMAP email programs' (located under 'In this article')...

5. You will now see your personal POP/IMAP/SMTP settings...


Remember - the settings above may be different for your mailbox. Make sure to follow the steps to find your specific mailbox settings.

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How do I configure my mobile device to access my O365 account?
1. In the upper right-hand corner of your e-mail screen next to your name, click the cogwheel icon, then click 'Options'...


2.
Click 'Connect your mobile phone or device to your account
'...



3. Select your mobile device under 'Setup instructions' and follow the instructions...

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How do I configure my desktop email client to access my O365 account?
1. In the upper right-hand corner of your e-mail screen next to your name, click the cogwheel icon, then click 'Options'


2. Click 'Connect your mobile phone or device to your account'...


3. Click 'Email program setup reference' (at the bottom of the first section)...


4. Choose your device under 'Setting up POP3 and IMAP4 programs' and follow the instructions...

Second, you may be running into a browser compatibility issue. O365 has full functionality in Internet Explorer 7 and higher. Windows users will also see all options in Firefox. However, Macintosh users and users of webkit browsers (Chrome, Safari, etc.) may not see all available options. Visit  http://office.microsoft.com/en-us/support/supported-browsers-in-office-2013-and-office-365-HA102789344.aspx to see a list of browsers compatible with O365.

One suggestion for Macintosh users is to use the Remote Labs system to connect to a virtual Windows lab computer, then to use Internet Explorer to access O365 from that environment.

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Why am I being taken straight to my personal Hotmail account instead of being prompted to log into my UMKC O365 account?
If you are already logged into an application using another Microsoft account, such as a personal Hotmail account or Windows Live Messenger, you may be taken straight to your personal Hotmail mailbox when you attempt to log into the UMKC O365 system. In this case, you will need to sign out of your current Hotmail session by clicking the "sign out" link in the upper right-hand corner of the window.

If you aren't sure if you are logged into your personal Hotmail account or your UMKC O365 account, make sure your name, followed by "(UMKC-Student)" is displayed in the upper right-hand corner of the window.

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Additional Resources

Where can I find additional help with O365?
Additional information about O365, including information about some of the more advanced features, can be found at: Back to Top

  



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