Outlook Live Student FAQ
New Students -
click here to
activate your Outlook Live Account
NOTE: You must log into Pathway at least once before activating your
Outlook Live account.
Current Students - Outlook Live Login Instructions
What are the benefits of Microsoft Windows Live?
- Go to the
Webmail login page.
- Click on the webmail icon labeled "Students".
- Enter your Windows Live ID (firstname.lastname@example.org) into
the Windows Live ID field.
- Enter your Windows Live password into the Password field
(this is not the same password
as the one you use for Pathway, unless you expressly made it
- Click Sign In.
Microsoft Windows Live offers a suite of online communication tools in
addition to Outlook Live email, including online document sharing,
calendaring, secure online storage, and more. The Outlook Live email
address can continue to be used upon leaving the University.
Why is the University partnering with Microsoft?
Outlook Live gives students a 10 GB mailbox (versus the 100 MB current
offering). In addition, through Windows Live services, students have 25 GB
of secure online storage, integration with the University's Global Address
List, calendaring, and many other services.
Do I have to use Outlook Live for UMKC email?
Your @mail.umkc.edu email address is your official UMKC email address. It
is where important communication regarding your classes, billing, university
events, etc. will be sent, as well as the means your instructors will use to
contact you. It is very important that you check your UMKC Outlook Live
What is my email address?
Your email address will be email@example.com, where username is the
same as your UMKC username (SSO).
What is my Windows Live ID?
Your Windows Live ID is the same as your new email address - firstname.lastname@example.org.
What will my mailbox quota be?
Students receive a much larger mailbox quota (10 GB) and can send up to 20
Will my Windows Live password be the same as my current UMKC
No, the Windows Live system will require you to create a new password just
for that system. It is highly recommended that
you use a different password than your UMKC username (SSO) password. This is
because your SSO password (the one used for Pathway, Blackboard, etc.) will
expire every 180 days, while your Outlook Live password will not expire.
How will I reset my Windows Live password if I forget it?
Windows Live includes a
tool for resetting your password. Contact the
IS Call Center for additional
password assistance. You will need to provide your Student ID number when
Can I retrieve my Windows Live ID and temporary password with Firefox?
While Outlook Live works best with Microsoft Internet Explorer, it
is possible to use Mozilla Firefox. However,
you will need to make a security exception in your browser settings.
Setting the Firefox Security Exception instructions during the opt in
process for more
What about my Listserv?
If you subscribe to any UMKC List then your list will
stop delivering emails to your new email@example.com address. Please
here to get information on how to update your listserv email address.
Will my email account still work when I graduate or leave the
Your email account will continue to work after you graduate. Once you are
no longer a student, your account will display advertisements beside your
How do I get help?
Search the IT KnowledgeBase for
specific articles or contact the IS
Call Center at 816.235.2000.
Will I be able to share my calendar with others?
You will be able to share your calendar with other Windows Live
Are faculty and staff allowed Outlook Live accounts?
Outlook Live accounts are for students. Faculty and staff who
currently have a student email account will be contacted and asked to move
to the faculty and staff Exchange servers.
What are the other University of Missouri campuses doing?
MU and UMSL are moving students to Outlook Live. Missouri S&T is
currently evaluating Outlook Live. Email aliases for students who transfer
campuses will be reset to reflect the current primary campus. All students
will appear in the Global Address List (depending on FERPA assertion).
Do any other universities outsource student email?
Yes. Growing lists of institutions are using third-party email service
providers for their students.