The University of Missouri System partners with Microsoft to provide email services to students. Microsoft is upgrading all email service partners to a new email system called Office 365 (O365). There are two phases to this upgrade - Wave 14 and Wave 15.
The Wave 14 upgrade will begin on Thursday, September 12th at 9am. During the upgrade, students currently using email should not experience any disruption in service. However, some service interruptions will occur for new students:
- New students who are admitted during the upgrade period will not have mailboxes set up for them until after the upgrade is complete.
- Current student email users will not be able to request password changes during the upgrade period.
Q: Why is the University transitioning to Office 365?
A: This transition is driven by Microsoft, with whom the University partners to provide student email services.
Q: How will I access Office 365 web mail?
A: If you access webmail through the yellow Webmail link on UMKC web pages, you will be fine. Likewise, if you access your email using http://mail.umkc.edu, you will be fine. If you bookmarked any Microsoft-specific addresses, those, will not work after the transition is complete.
IMPORTANT NOTE: When the upgrade begins, we will redirect http://mail.umkc.edu to the new Office 365 login page. If your account has not been upgraded yet, and you try to log into this page, you will be redirected to the old Live@Edu login page in order to access your email.
IMPORTANT NOTE: Post-migration, you may need to delete your web browser's cookies. Some web browsers try to keep using the old Live@edu services, and deleting browser cookies clears those old habits. Try this first if you have any problems.
Q: How many passwords will I have after the upgrade?
A: Technically, three. Your UMKC SSO, used for Pathway, Blackboard, computer labs and other non-email campus services will not change.
Microsoft is splitting their service into options they manage, and options managed by the University. Your email password is splitting into two passwords, but starting out, both passwords will be the same as the email password you are using now. One password is for Office 365 email, which the UMKC IS Call Center can help you reset if you forget it. The other is for your new Microsoft personal account, which includes SkyDrive and other Microsoft services. We can't reset that password for you, but there are password recovery tools available online. You can also contact Microsoft support directly for assistance with you Microsoft personal account.
Q: How can I change my Office 365 email password?
A: If you have lost or forgotten your email password, please contact the UMKC IS Call Center. Contacting us by telephone or in person are your best options.
There is a "Can't access your account?" link on the Office 365 login page. Clicking this link will allow you to send an automated email to the password administrators, but that email will only give us your Office 365 account name, and no other contact information. We may have a hard time contacting you back if you don't have an alternate email address on file or if your contact information in Pathway is out of date. This is especially true for Alumni.
Of course, if you know your current password, you can log into email and change it yourself. Pull down the Options link in the upper-right corner of the email screen and select See all options... Then click the Change your password link in the right-hand sidebar.
Q: How will I know I have been converted?
A: The first thing you may notice is that the login page will look different. The old login page looks like this:
The new login page looks like this:
If you try to log into the new login page before your account has been converted, you will be redirected to the old site and will need to log in again in order to access your mailbox.
The new webmail interface has a simpler theme. Campus logos and branding are no longer supported, and the menus along the top will be simplified to "Home" and "Outlook".
Q: Will the new Office 365 web applications display University
branding or logos?
A: No - campus-specific branding is not supported in Office 365. Office 365 web applications have a single unified look-and-feel.
Q: Will I need to reconfigure my mobile device to access Office 365
after the transition?
A: If you used Exchange ActiveSync with the server address of m.outlook.com when you set up your mobile device, no configuration changes will be necessary.
If you used IMAP/POP/SMTP with the specific server addresses, you will need to remove/re-add your account.
Q: What web browsers are supported with Office 365?
A: You can find a list of Microsoft-supported web browsers for Office 365 at http://office.microsoft.com/en-us/support/supported-browsers-in-office-2013-and-office-365-HA102789344.aspx.
Q: How will SkyDrive be separated from Office 365?
A: After the upgrade, SkyDrive becomes a separate, personal Microsoft account. The menus which linked the two will no longer be available. Users must log into SkyDrive separately via https://skydrive.live.com.
New students will not receive SkyDrive accounts. SkyDrive is a completely separate service provided entirely by Microsoft, and is not part of Office 365.
For existing accounts, the login ID for SkyDrive and Office 365 will be the same as before. Example: email@example.com
Behind the scenes there are two separate password systems. Initially the passwords will be the same. However, a password change in Office 365 will not change the SkyDrive password, and vice versa. The "other system" will still have the old password.
IMPORTANT NOTE: The Office 365 email system does not have any self-service password recovery options available. If you don't know your Office 365 password, students must contact the IS Call Center for assistance. If password recovery options had been set up in the email system prior to the Office 365 upgrade, (security questions, alternate email address, etc.), those options will be available for the SkyDrive account.
Students should set different passwords for each system. This will reduce risk if either the Office 365 or SkyDrive account is hacked. The hacker cannot get into the other system with the same password.
If a student loses their O365 password, the University will be able to help the student reset that password. Students will have to prove their identity per established procedures.
The University cannot reset SkyDrive passwords - users will have to contact Microsoft customer support directly, as they would for assistance with a Hotmail account.
Q: How do I access the files that are in my SkyDrive?
A: The fileswill remain in your SkyDrive account and can be accessed at http://skydrive.live.com. Your login credentials will be the same as those used for Live@Edu (pre-transition) on September 12, unless you changed your password after the transition completed.
Q: Can the UMKC IS Call Center help me if I forget the password to my
A: Unfortunately, the UMKC IS Call Center has no access to assist you with recovering your password for http://skydrive.live.com. You will have to use the Microsoft-provided password reset tools.
Q: What are the licensed features of Office 365?
A: We are migrating to Office 365 for email services only. We are not licensed for Lync, SharePoint, or any other features of Office 365.
Q: Will my forwarding rules and Connected Accounts relationships
remain intact after migration?
A: Yes. The transition should not affect these settings.
Q: Will I retain my alias addresses - either those I set up or those
that are associated with former affiliation with other UM schools?
A: Yes. The transition should not affect any aliases associated with our email address.
Q: Office 365 boxed applications register to a student's address. How
does a campus-to-campus transfer affect this registration?
A: Based on our tests, user registrations remain intact when a student transfers to a different campus. We use a four-campus account domain scheme, where the O365 account for login/password purposes matches the student's primary campus address:
When a student transfers to another campus, their O365 account changes to match the new campus. Email sent to the old address will deliver to the new address. However, boxed software registered to the old address won't work properly until the new student associates their old account with their current account. To do this, follow these steps:
1. Go to http://office.microsoft.com
2. Click Sign In in the upper-right corner of the screen
3. Click Microsoft Account
4. Sign in with the university email address and password that was set up with Office University
5. Click Sign In
6. Click the arrow next to Install Office
7. Click My Account
8. Under Payment and Billing, click View my Microsoft Account
9. Under Account Aliases, click Add or Change Aliases
10. Click Add Alias
11. Select Add an existing email address as a Microsoft account alias
12. Enter your new university email address in the field and click Add Alias
Q: Where can I find more information about Office 365 and this
A: More information about Office 365 can be found in the following videos:
- Quick Start Guide: http://onlinehelp.microsoft.com/en-us/office365-enterprises/gg570307.aspx
- Demos: http://office.microsoft.com/en-us/videos/office-365-a-tour-for-users-HA102657904.aspx?redir=0
- SkyDrive Separation Information: http://www.microsoft.com/en-us/showcase/details.aspx?uuid=e032f02e-fd86-4ae8-8e2b-70177a769f4e
- Checklist for Office 365 Users: http://community.office365.com/en-us/wikis/upgrade/checklist-for-users.aspx
- Live@Edu Upgrade to Office 365 for Education Wikis: http://community.office365.com/en-us/wikis/upgrade/2341.aspx
- Upgrade Center for Live@Edu to Office 365: http://www.microsoft.com/liveatedu/upgrade-center/upgrade-center-home.aspx