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Faculty & Staff can contact their IT Liaison instead of following these steps. If your version of Outlook is not listed below, please refer to instructions for unsupported versions of Outlook.

Steps to update Outlook 2010 & 2007 to new Exchange Server

This process should happen automatically and is only required if you still cannot connect to Exchange after 1) you have already received a message from Outlook informing you to restart Outlook and 2) you have waited 1 full hour after trying to restart. If you have any questions with this process or need assistance please contact the Call Center.

  1. Close Outlook & Office Communicator
  2. Click Start --> Control Panel
  3. Open the Mail control panel
  4. Click on the 'Email Accounts' button
  5. Double-click on your email address
  6. For the server enter:
  7. Click 'Check Name' (server name will change, this is expected
  8. Click Next
  9. Click Finish
  10. Click Close
  11. Click Close

Outlook 2010 & 2007 (Windows) On Campus

  1. Launch Outlook 2010/2007 from the start menu
  2. Click next
  3. Select Yes and click next
  4. Next to E-mail Address, type your email address (
  5. Next to Password, type your SSO password
  6. Next to Retype Password, type your SSO password
  7. Click Next then wait
  8. Click Allow
  9. Enter your email address (
  10. Enter your SSO Password
  11. Click OK
  12. Click Finish

Outlook 2011 (Mac) On Campus

  1. Open Outlook
  2. Click on the Outlook menu
  3. Click Preferences
  4. Click Accounts
  5. Click Exchange Account
  6. Next to e-mail address, enter your email address (
  7. Next to user name, enter your SSO username (umkc-users\SSO)
  8. Next to password, type your SSO password
  9. Uncheck the box to configure automatically
  10. Next to server, type
  11. Click Add Account
  12. Close the accounts window
  13. If prompted, check the box to always use my response for this server
  14. Click Allow