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Jabber at UMKC

UMKC Information Services has introduced a new unified communication tool that will include voice and chat capabilities. One of the key benefits of Jabber is that it can be used as a softphone with a headset to completely replace the traditional desk phone. This will help the University reduce phone costs and provide greater flexibility for Faculty and Staff.

What is Jabber?

    Cisco Jabber is a software application that provides chat (instant messaging), voice communication and video calling using your computer or mobile device. Supported platforms include Windows, Mac OSX, iOS, and Android. Features include:
    • One-to-one and group chat
    • Offline Chat – send messages to people even when they are offline
    • File transfers
    • Face-to-face video calling
    • Share your desktop, documents, plans, or presentations

Who is eligible to use Jabber?

    Jabber is licensed for all UMKC Faculty/Staff. Jabber can be used as a softphone for Faculty/Staff that have an active University phone extension.

    If user requires multiple lines, you cannot currently switch to the Jabber softphone. Please check back for updates and changes to this policy.

How do I get Jabber?

Jabber clients need to be configured for phone extensions assigned to faculty and staff, please see the below instructions for this process. You can also download the Jabber app for mobile devices directly from the Apple App Store or Google Play.

For Individual Users (click to view)
Step 1: Begin service order request https://www.umkc.edu/is/nt/service-order-forms.asp
  • Select a Service: Change
  • Type of Service: Your current phone type
  • Building: Your location
  • Room: Your room/suite number
  • Jack #: Your jack number (if unknown, type “unknown”)
  • Comments: Enter the following into the comments section:
    1. Convert to softphone - select one of the following: (individual, multiple users or entire department)
    2. User name (SSO)
    3. Computer name (does not apply to entire departments)
Step 2: Complete additional information and submit service order request
  • Department Name
  • Contact Name
  • Contact phone number
  • Contact Email
  • MoCode
  • Name of authorized signer on MoCode

For Entire Departments or Multiple Users (click to view)
Step 1: Begin service order request https://www.umkc.edu/is/nt/service-order-forms.asp
  • Select a Service: Change
  • Type of Service: Your current phone type
  • Building: Your location
  • Room: Your room/suite number
  • Jack #: Your jack number (if unknown, type “unknown”)
  • Comments: Enter the following into the comments section:
    1. Convert to softphone - select one of the following: (individual, multiple users or entire department)
    2. User name (SSO)
Step 2: Complete additional information and submit service order request
  • Department Name
  • Contact Name
  • Contact phone number
  • Contact Email
  • MoCode
  • Name of authorized signer on MoCode
Step 3: Complete an Excel document and email to DL

How do I get help with Jabber?

We have video training available that covers many of the common features of Jabber. We also have user guides and FAQ to answer many of the common questions. For specific questions, please contact the UMKC IS Call Center at 816.235.2000