Below are some frequently asked questions the Cashiers Office receives from international students along with answers.
Question: Where is your office and how do I contact you with questions?
The Cashiers Office is located on the 1 st floor of the Admin. Center at 5115 Oak Street office hours are 8 am and 5 pm Monday – Friday. If you have questions you can:
Question: How can I get a statement or invoice?
Statements are generated monthly and are available in TouchNet. Info on how to view your statement or make a payment online is at https://www.umkc.edu/cashiers/docs/make-a-payment.pdf-a-payment.pdf
When the monthly statement is available, you will receive an e-mail notification with a summary of your invoice, and instructions on how to access the actual invoice in TouchNet. If you want to receive a mailed paper statement you can e-mail our office to request paper billing, in addition to the e-mail notification.
It is important that you keep all your contact information (phone, e-mail, and mailing address) updated in Pathway if there are any changes.
Question: What payment methods do you accept?
UMKC accepts online payments with checking account, debit card, or credit card in TouchNet. You can also mail checks, money orders, or cashiers checks or pay cash payments in person during office hours. For international payments, you can pay using TransferMate through TouchNet.
Additional information on various payment methods is available at https://www.umkc.edu/cashiers/payments-and-billing/payment-methods.html
Our office strongly discourages paying with large sums of cash. Paying with cash is time consuming and the least secure payment option. Instead, you should pay with a paper personal check, a certified/cashiers check from your bank, money order, or e-check in TouchNet. There is no cost for submitting an e-check payment in TouchNet, all you need is your bank’s routing number and your personal account number.
Question: What if I have to pay with cash?
We will accept your cash payment in person at the Cashiers Office between 8 am and 5 pm Monday – Friday. Please check in at UMKC Central and they will contact the Cashier Office to open and accept your cash payment.
Question: How do I pay online?
Instructions to pay online using TouchNet are available at https://www.umkc.edu/cashiers/docs/make-a-payment.pdf
You can pay online using e-check or credit/debit card. A transaction fee applies to card payments only. You can avoid the transaction fee by using a checking account routing number and account number to submit an e-check online.
You can also use the online Guest Pay option at go.umkc.edu/guestpay Guest Pay accepts only accepts credit card payments, not e-checks.
Question: How do I pay with a paper check or bank draft?
You can make a check, cashiers check or money order payable to UMKC and include your 8-digit UMKC student ID number on the memo line of the check.
Personal checks, cashiers checks, and money orders can be delivered in person to UMKC Central on the first floor of the Admin. Center at 5115 Oak Street or mailed to:
UMKC Cashiers Office
Administrative Center 112
5000 Holmes St.
Kansas City, MO 64110
Question: How can I make my payment from my home country?
UMKC’s method of accepting international payments is through TransferMate. TransferMate is the most efficient way accept to international payments and is integrated with your student account in TouchNet. You can make a payment through TransferMate in TouchNet. We strongly encourage students to use TransferMate as it is the fastest, easiest, and most secure method for posting international payments. if you are unable to make an international payment via TransferMate, please contact the Cashiers Office via email at cashiers@umkc.edu for other payment options.
Question: What is a Paid Fees Letter and how can I get one?
The Paid Fees Letter will show all your semester transactions (charges, payments, credits, aid and scholarship disbursements) and courses you enrolled on one simple page. To access the Paid Fees Letter in Pathway go to the Financial Account tile and click on Paid Fees Letter.
Paid Fees Letters updates immediately so if a change is made you can access an up-to-date summary of your account transactions.
Question: Can I make payments on my balance, or do I have to pay in full?
If you do not pay your balance in full by the first due date of the semester you automatically default into the standard current semester payment plan. Refer to your monthly invoice for the monthly minimum payment each month. If you fail to make the minimum invoiced payment or any of your aid is reduced your minimum payment will default to the total amount due on the next invoice.
The Fall semester due dates are 08/20, 09/20, 10/20 and 11/20.
The Spring semester due dates are 01/20, 02/20, 03/20 and 04/20.
The Summer semester due dates are 06/20 and 07/20.
Please remember any unpaid balance you carry from one invoice to the next is subject to a 1% monthly finance charge. You should pay as much as possible as early as possible to reduce the overall dollar amount of the finance charge. A $25.00 late fee is assessed each month that a partial payment is not received.
The first payment of the Fall & Spring semesters is 25% of your outstanding balance less any aid, scholarship, or fee waivers that have been applied. This payment is due even if you enroll after the first invoice of the semester is prepared. The minimum first payment for the Summer semester is 50% of the adjusted balance due after aid.
Question: What is the status of my scholarship or loan? Can your office review or update it?
The Cashiers Office is not involved in the awarding, adjustment, or disbursement of financial aid. You should follow up with your academic unit and/or the UMKC Financial Aid and Scholarships Office regarding the status of your aid.
IMPORTANT NOTICE – Beware of fraud/scams that target international students.
You should NEVER provide your Pathway/TouchNet logon credentials to a 3 rd party. Providing this information to a 3 rd party gives the unrestricted access to both your financial and academic records.
If you have a friend or family member who is making payments on your behalf you can set them up as an Authorized User in TouchNet and they will be given their own log on credentials. Contact the Cashiers Office for additional details.
You should NEVER give money to a 3 rd party to make payments on your behalf unless they are personally known to you. There have been several instances of students giving money to 3 rd parties who then make credit card payments on the student account using TouchNet. Typically, the payments are submitted with stolen or false account information and end up not being honored by the bank or credit card company.
3 rd Party Access
Online Additional Authorized Access
This allows a parent or other authorized individual to access your information electronically in Pathway. To grant online access to AAA (Additional Authorized Access) log into go to Personal Information tile and select Additional Authorized Access. At that screen the student can enter the Additional User's name and email address and make the appropriate Access Granted selections. Once finished, click Save. An email will be sent to the user notifying that they now have access to AAA and will give log in directions. The student must allow Access to Campus Finances in this area to ensure the authorized user is able to receive emailed notifications when the monthly invoice is issued.
Step 2: FERPA release to discuss account specifics with 3 rd parties over the phone, email, or in person.
In order grant UMKC Administrative Offices permission to speak with additional users the student will need to complete a FERPA authorization/release. To do this log into Pathway click the Personal Information tile > Information Privacy > FERPA Release and enter the Name, Phone Number, and Relationship for any party that should be able to speak to UMKC administrative offices about your account. Students also have the option of completing a paper FERPA release form with the UMKC Registrar’s Office. Paper authorizations submitted to the Registrar’s Office may take up to 72 hours to be processed. Without a FERPA release UMKC Administrative Offices cannot communicate the details of a student account with anyone but the student.
General Billing Information
For general billing information, please go to https://www.umkc.edu/cashiers/general-billing-information.html
