Construction Update

The front entrance with parking at the UMKC Administrative Center is closed for construction. Please use the entrances on the east, south and north ends of building for in-person visits to UMKC Central, the drop box and the ATM on the first floor. The Cashiers Office is open for calls and emails as usual.

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Make a Payment

All payments — except financial aid and scholarship disbursements — will be automatically applied to the oldest balance on your billing statement. If you need to pay a specific charge or balance, please contact us immediately after making the payment.

Avoid late fees and holds by paying your minimum monthly payment on time. View payment schedules to learn when payments are due.

Online Payment Methods

Pay online using these payment methods:

  • Debit card
  • Credit card
  • E-check (ACH)

Online payments cannot be canceled once they are submitted. Please make sure the payment amount, bank account or card information and student account information are correct before submitting your payment.

Card Transaction Fees

Credit and debit card payments are processed by a third party, which collects a nonrefundable 3% domestic payment, 4.25% international payment or $3 minimum service charge for each transaction. You will be able to view the dollar amount of the card fee before you submit your payment. There is a $25 fee for disputed, stopped or returned card transactions, and the transaction fee will be charged to your student account. 

E-check Information

E-checks are processed using the routing and account numbers for your bank and are accessible only by you or an additional authorized user. If you receive "error code 1941" when attempting to submit an e-check in TouchNet, check the routing and account numbers for your bank account and try again. If you continue to get this error, you must use a different bank account or form of payment. If your bank returns your e-check, we will apply a $25 returned e-check fee to your account. 

Automated Payments

UMKC does not offer automated recurring payments but you may set up automated recurring payments through your bank; however, late payments will result in late fees if payment is not received by the due date.

Students

Log in to Pathway and navigate to TouchNet by selecting Self Service, then Student Center and finally the Financial Account tile.  You can find detailed instructions on how to view your statement and make a payment in TouchNet.

Authorized Users 

A student can grant access to their student account by setting up a TouchNet Authorized User account in TouchNet. If your student has set up this account for you, you can make a payment by accessing your TouchNet Authorized User account.

Guest Payers 

Those without a TouchNet Authorized User account may pay only with a credit card as a Guest Payer. 

International Payments 

Pay using your bank account from a bank outside the United States through TransferMate in TouchNet.  Students can access TouchNet via Pathway.  TouchNet Authorized Users can access TransferMate in TouchNet through your TouchNet Authorized User account.

If you are unable to use TransferMate, you may pay by visiting Flywire and typing "University of Missouri-Kansas City" as your institution.

Watch a short video explaining how to use TransferMate:

In Person

You may deposit a cashier's check or money order in the secure drop box on the first floor of the Administrative Center. Make your cashier's check or money order payable to UMKC. Insert your payment in an envelope provided at the drop box and write your student ID number on the cashier's check or money order and on the outside of the envelope. Payments are processed the next business day. Do not leave cash in the drop box.

By Mail

You may send a cashier's check or money order through the U.S. Postal Service. Do not send cash through the mail. Make checks payable to UMKC and include either your eight digit UMKC ID or your social security number.

Mail payment to:
UMKC Cashiers Office
Administrative Center, Room 112
5115 Oak St.
Kansas City, MO 64112

Indirect Payment Methods

Financial Aid and Scholarships

The Financial Aid and Scholarships Office starts disbursing funds into student accounts the week before classes begin. View the status of your financial aid and scholarships in TouchNet by selecting "View Financial Aid" in the Financial Aid tab.

Learn about financial aid disbursement at the Office of Financial Aid and Scholarships website.

Anticipated Aid

Financial aid and scholarships that are approved but not yet disbursed are labeled as "anticipated" on your bill. Anticipated aid is deducted from the current term balance in the billed balance calculation area of your monthly billing statement. The remaining balance will be billed to you, and you must pay the minimum payment by the due date to remain enrolled. Any remaining balance is subject to a 1% monthly finance charge. You may also be charged a late fee if the payment is not made by the payment due date.

When the funds are disbursed, they will be applied to your student account with no reduction in the amount due since the aid was already deducted from the current term balance. Current term aid is typically not able to be used to pay past aid year balances.

Excess Financial Aid

You will receive a payment for any funds over the amount of your balance for the semester, either directly to your bank account if you have set up direct deposit in TouchNet or as a check through the mail. Direct deposit transfers take around three to four business days. Checks are mailed on Tuesdays and take about three weeks to arrive in your mailbox. Please make sure your addresses are correct in Pathway before your aid is disbursed so you can avoid delays in getting your check. Contact us if you have not received the check after three weeks from the mailing date.

529 College Savings Plan

The person responsible for the plan must contact the provider with the payment balance and student's name and ID number with sufficient time for the provider to process and mail the check, payable to UMKC, before the payment due date.

Payment mailing address:
UMKC Cashiers Office
Administrative Center, Room 112
5115 Oak St.
Kansas City, MO 64112

If your 529 college savings plan allows electronic payment, you may submit an electronic payment, making sure to include your student ID number. Check with your plan representative for details and instructions. The payment processor for the plan may charge for this service. UMKC does not receive any portion of the fee, and we cannot waive or refund it. 

Third-Party Sponsorship

If a foreign government embassy, U.S. government or state agency or private employer will pay part or all of your educational expenses, you can elect to have your sponsor make payments directly to the university through the university’s third-party sponsor billing process. This is an alternative to tuition reimbursement, a process where you pay your bill then request reimbursement from your sponsor. The university also extends this arrangement to some private employers. Contact us to find out if your employer is an approved third-party sponsor.

If you opt to have your sponsor pay us directly, your sponsor must provide a written letter of authorization or credit before you can enroll in classes for the semester. Send the letter to our email address, leave it in the secure drop box on the first floor of the Administrative Center, deliver it in-person to UMKC Central or mail it to this address:

UMKC Cashiers Office
Attn: Sponsor Billing
Administrative Center, Room 112
5115 Oak St.
Kansas City, MO 64112

We reserve the right not to accept your third-party sponsor for any reason, including if sponsor will delay payment until after grades are available, will not pay if a certain grade is not obtained or if there are any previous payment issues by the student or sponsor. We cannot process third-party authorization request for terms that have ended.

Once we have received the letter of authorization from your sponsor and approve authorization, we will post a credit to your account for the authorized amount and will bill the sponsor on your behalf. If you have turned in your authorization or letter of credit at least one week ago, enrolled in classes and the credit isn't showing on your account, contact sponsor billing at 816-235-1365.

If your sponsor does not pay in a timely manner (typically, within two weeks of the end of the current semester), the third-party credit will be removed from your account, and you will be responsible for payment, including any late fees or finance charges.

Your sponsor will determine which charges will be covered by your sponsorship. If your sponsorship does not cover all charges, such as those for Swinney Center, UMKC Bookstore, Parking Operations, One Card Office or Roo Wellness Center, you must make the minimum monthly payment in order to stay enrolled. If you pay less than the full balance, the unpaid billed balance will be subject to a 1% monthly finance charge. If you owe a past term balance, it must be paid in full before you enroll in future semesters.

Veterans Benefits

You may attend classes and use campus facilities while the U.S. Department of Veterans Affairs (VA) works to disburse funds to UMKC for a given term. Chapter 31 and 33 benefit recipients are exempt from being dropped for nonpayment while the VA works on disbursing funds to UMKC.

Ch33 or Ch31 students may take out loans but are not required to do so. You will receive any refundable excess financial aid funds when payment from the VA is received and there is an overage on your student account. Learn more about refunds.

Return of Unearned Military Tuition Assistance Funds

Military tuition assistance (TA) is awarded to a student under the assumption that the student will attend school for the entire period for which the assistance is awarded. If you withdraw, you may no longer be eligible for the full amount of TA funds originally awarded.

To comply with the new Department of Defense policy, we will return any unearned TA funds on a prorated basis through at least the 60% portion of the period for which the funds were provided. TA funds are earned proportionally during an enrollment period, with unearned funds returned based upon when a student stops attending. These funds are returned to the military service branch.  When a service member stops attending due to a military service obligation, the educational institution will work with the affected service member to identify solutions that will not result in student debt for the returned portion.

International Sponsor Fee

An International Sponsor Fee is assessed once per academic year. This fee is used to help cover costs associated with additional support services for internationally sponsored students. These additional services include billing after add/drop periods, individualized bills customized to the sponsor requests and the ability for sponsored students to begin classes without paying beforehand based on your commitment to pay in full. Because of your commitment for payment in full, the sponsored students are also not subject to the assessment of finance charges and late fees on the agreed-upon amount, which other students are assessed when the carry an unpaid balance. Any fees not covered by the sponsor are still billed and are the responsibility of the student. It is the student’s responsibility to provide the official Financial Guarantee or Letter of Credit from their sponsor before the first due date of each semester.

Tuition Reimbursement

Unlike under the third-party sponsorship billing process, where the sponsor pays the bill directly, you are responsible for paying your balance with a tuition reimbursement agreement, then contacting the organization for repayment. Make your minimum monthly payment according to the semester payment schedule to avoid a late fee. Reimbursement programs do not typically cover finance charges, late fees or other charges not directly related to tuition and fees. You are responsible for confirming with your organization what charges are covered under your reimbursement agreement.

If the reimbursement program depends on final grades or the completion of the class, we cannot release transcripts until the outstanding balance is paid in full.

Documentation for tuition and fees paid is available by accessing your monthly invoices or a paid fees letter, which is an itemized summary of your charges and credits for each semester, through TouchNet. The paid fees letter will also show the classes and number of credits for which you are enrolled. Log in to TouchNet, select the Financial Account tile, then choose the “Paid Fees Letter." From there you select the term you'd like to view.

University Employee Payroll Deduction

University employees may pay their UMKC account balance through their paycheck by initiating a payroll deduction for any balance, including balances under formal petition. Should the petition be granted, any over-payment will be refunded.

Payroll deduction payments will be applied to the oldest charge on the account first.

Initiate a payroll deduction by sending an email from your UMKC account to Cashiers email:

Email subject line: "Employee Request to Start Payroll Deduction"

Email body:

  • Full name
  • Student or Employee ID number
  • Bi-weekly or monthly pay schedule
  • The amount you wish to have deducted each check ($25.00 minimum monthly deduction/$12.50 minimum bi-weekly deduction, if full amount due is greater than $25.00 or 2% of the current balance, whichever is greater)
  • The pay period you would like to begin the payroll deduction (with at least 10 days notice)

Employees with an active payroll deduction will not be charged late fees; however, the balance is subject to a monthly 1% finance charge on the unpaid balance. 

The payroll deduction should stop automatically once your balance reaches zero. In the unlikely event that an additional deduction occurs, please contact us for a refund.

Employees taking classes are subject to the same requirements as students in terms of enrollment holds, past term repayment agreements and current semester payment schedules. Enrollment in payroll deduction does not ensure continued enrollment. 

Other Payment Types

Enrollment Deposit

Some programs require a payment as indication of your intent to enroll for the semester once you have been notified of acceptance into the program. Nonrefundable and non-transferable, enrollment deposits will be applied to term fees and tuition for the designated semester.

Advanced Deposit Payments

Transcript and Diploma Release

You must pay your account balance in full before we can release your transcript, diploma or certificate, except for certain exceptions.

We may put a transcript hold on a student account with an unpaid balance in default with another UM System campus (Columbia, Rolla and Saint Louis). However, the lack of this hold does not necessarily mean that you are in good standing at the other UM campuses.

The release of a transcript, diploma or certificate does not necessarily mean your balance is paid in full. Some charges and fees such as bookstore charges, housing charges, parking violations or retroactively added tuition and fees may take up to three weeks to post to your student account. Balances that result from adjustments to financial aid may take place at any time during the financial aid year.

For immediate release, we accept payments from a credit card in the student's name, cashier's check or money order. A transaction fee applies to card payments. 

Payments made with an e-check or personal check are subject to a 10-business-day hold before a transcript, diploma or certificate can be released. However, if you provide official bank documentation of the e-check and personal check transaction clearing the account, we may waive the waiting period.

The bank documentation must clearly show this information:

  • The running account balance both before and after the transaction in question
  • The name of the bank
  • The name of the account holder
  • The date and amount of the transaction
  • A verifiable account number that matches the account number used in TouchNet

We will review and verify all bank documentation before deciding to waive the waiting period. We may require additional documentation if an e-check, personal check or credit card payment is from the account of a third party and not the student's account. An email from the third party must indicate authorization to use their account to pay the student account along with a copy of photo ID of the third party. 

Students who have a discharged bankruptcy and are requesting their transcript, diploma or certificate are required to provide documentation of their UMKC balance being legally discharged. That documentation is subject to verification by UMKC legal counsel prior to the release of the transcript. Typically, educational debt such as tuition and fees are not dischargeable by a standard bankruptcy filing. Students who have had a bankruptcy dismissed must have their balance paid in full before a transcript, diploma or certificate can be released.

UMKC does not release partial transcripts. Any balance, for any semester, will prevent the release of the transcript as a whole. If you wish to obtain a transcript for a previous semester, request it before enrolling in upcoming semesters or incurring fees on upcoming semesters.

The Cashiers Office may make exceptions for eligible students carrying a balance under the following guidelines for the purposes of:

  • Obtaining a third-party scholarship or sponsorship to pay an existing UMKC account balance
  • Applying to graduate school
  • Employment, internship or professional licensing opportunities
  • Grade-based discounts from insurance companies

These exceptions are made on a case-by-case basis. Not all students will qualify for an exception. If an exception is granted, your transcript will be sent directly to the appropriate third party. 

The Cashiers Office exceptions are based on financial issues related to unpaid accounts receivable balances. Transcript holds from any other offices must be resolved separately and according to the requirements of that office.

The exception guidelines are granted at the discretion of the Cashiers Office and will automatically exclude the following student accounts:

  • Balances of $10,000 or more
  • Currently involved in active debt litigation
  • Holds related to being dismissed, suspended or served with a do not trespass order
  • Suspected fraud issues
  • Returned or stopped checks
  • Repayment agreement defaults
  • Disputing or petitioning existing balance
  • inconsistent payment history (a consistent payment history is defined as making at least the minimum invoiced amount by the 10th day of each month)

In addition, certain students are not eligible for a transcript release exception:

  • Current or former students requesting transcripts to enroll in a different undergraduate institution 
  • Non-graduates, meaning students who enrolled in one or more semesters without completing their program
  • Visiting, cross-campus and high school dual credit students, meaning students enrolled in another institution and taking classes through UMKC
  • Recent graduates with an outstanding balance less than 12 months old must have in place either an up-to-date, 12-month repayment agreement that allows for future enrollment and covers their entire balance or start a 12-month repayment agreement with a 50% down payment to qualify for a transcript release exception.
  • Currently enrolled students and students enrolled in an upcoming semester must have in place an up-to-date, 12-month repayment agreement that allows for future enrollment and covers their entire balance or start a 12-month repayment agreement with a 50% down payment and be up-to-date on the current semester’s payments to qualify for a transcript release exception.

If you're eligible to apply for a transcript release exception, email us with the subject line “Transcript Request Exception,” and include the decline email you received when you ordered your transcript. In the body of the email please provide the answers to the appropriate set of verification questions:

Third-Party Scholarship or Sponsorship:

  • What is the name of the organization providing the scholarship or sponsorship?
  • Provide a contact name, phone number and any physical address of the organization
  • What are the requirements of the scholarship or sponsorship?
  • What is the amount of the scholarship or sponsorship?
  • When will the scholarship or sponsorship funds be awarded?
  • Will the scholarship or sponsorship funds be made payable to the student only, the UMKC only or the student and UMKC?
  • If available, provide a link to the scholarship or sponsorship website
  • Are you enrolled in the current or upcoming semester at UMKC?
  • Are you a graduate of UMKC, if so what was your graduate date?
  • Do you have a 12-month enrollment eligible repayment agreement in place with the Cashiers Office that covers your entire past due balance and is that repayment agreement up to date?
  • Are your current semester payments up to date?

Graduate School Admission:

  • Are you currently designated as a senior or second semester junior at UMKC?
  • What type of program are you applying for and at which schools?
  • Are you enrolled in the current or upcoming semester at UMKC?
  • Are you a graduate of UMKC? If so, what was your graduate date?
  • Do you have a 12-month enrollment eligible repayment agreement in place with the Cashiers Office that covers your entire past due balance and is that repayment agreement up to date?
  • Are your current semester payments up to date?

Employment, Internship, Professional Licensing Purposes, Fraternities and Sororities:

  • What is the name of the business or organization?
  • What is the physical address?
  • What is the position you are applying for?
  • Provide a contact name and phone number for a representative of the business (HR department, internship coordinator, hiring manager, etc.) Transcripts cannot be released to other UMKC students for fraternity and sorority applications.
  • If available, provide a link to the internship or employment web posting.
  • Are you enrolled in the current or upcoming semester at UMKC?
  • Are you a graduate of UMKC? If so, what was your graduation date?
  • Do you have a 12-month enrollment eligible repayment agreement in place with the Cashiers Office that covers your entire past due balance, and is that repayment agreement up to date?
  • Are your current semester payments up to date?

Grade-Based Discounts:

  • Name of the organization or business offering the discount
  • Physical address of the organization or business offering the discount
  • Name and phone number for someone at the organization
  • Type of discount (e.g., insurance)
  • Are you enrolled in the current or upcoming semester at UMKC?
  • Are you a graduate of UMKC? If so, what was your graduation date?
  • Do you have a 12-month enrollment eligible repayment agreement in place with the Cashiers Office that covers your entire past due balance and is that repayment agreement up to date?
  • Are your current semester payments up to date?

Employment or Licensing Purposes for Balances More Than Three Years Old:

For outstanding accounts receivable balances that are more than three years old, the Cashiers Office will authorize an exception transcript release for employment or employment licensing purposes.

  • For balances of $1 to $500, the student must make a 50% payment for every transcript requested
  • For balances between $501 to $10,000, the student must make a $500 payment for every transcript requested

The transcript will not be released to the student directly; only to the employer or licensing organization.  The payment must be made with guaranteed funds (cashiers check, money order or credit card in the student's name). If the account is actively assigned to a third-party collection agency the payment must be made with to the third-party collection agency.

If you have earned a diploma or certificate in an undergraduate, graduate or professional program at UMKC, we will make an exception for future tuition and fees if you enroll in another undergraduate, graduate or professional program at UMKC and payment for that term isn’t due yet. Once the term of that undergraduate, graduate or professional program has started, you must pay the balance for that term in full before the diploma will be released.

Charges such as parking tickets, housing damages, bookstore charges or other miscellaneous fees not associated with future enrollment must be paid in full regardless of the term to which they have been applied.

 

Dual-Credit Program Tuition

Information about prepaying tuition for the dual credit program is available through the High School College Partnership program.

UMKC Dental Clinics

 Visit the UMKC School of Dentistry Dental Clinics for information on paying your dental bill.

Have a Question About Payments or Refunds?

Read our policies and procedures about payments or refunds, visit UMKC Central or call 816-235-6000.