Policies and Procedures

Each semester, you must accept the UMKC Statement of Financial Responsibility in Pathway before you can register. Recently admitted students can find information about how they can accept the Statement of Financial Responsibility in the Pathway instructions from the Office of the Registrar.

Statement of Financial Responsibility acknowledgement as it appears in Pathway:

"I understand and agree that my registration and acceptance of the terms of this Statement of Financial Responsibility constitutes a promissory note [i.e., a financial obligation in the form of an educational loan as defined by the U.S. Bankruptcy Code at 11 U.S.C. §523(a)(8)] in which the university is providing me educational services, deferring some or all of my payment obligations for those services, and I promise to pay for all assessed tuition, fees and other associated costs by the applicable due date. 

You must read and accept the Statement of Financial Responsbility each semester before enrolling in classes. If you do not accept the statement, you will be put on a C70 SFR hold, meaning you won't be able to enroll for the semester. The hold prevents you from enrolling only for the term in which it was put in place and does not block enrollment for any other semester. If there is a C70 hold for an upcoming semester, Pathway will prompt you to accept the SFR when you enroll. For example, if you see a C70 SFR with a start term of Fall 2027, then you will be prompted to read and accept the statement when you enroll for the Fall 2027 semester.

Acceptance of the HSCP Statement of Financial Responsibility is a requirement of enrollment in any dual credit program though the UMKC HSCP program. The parent or guardian granting permission on the application for admission is the financially responsible party if the student is under 18 years old at time of enrollment. A copy of the Statement of Financial Responsibility is provided along with the enrollment documents.

If it is necessary for a trusted person other than you to access your student account information, you have several options:

• Online viewing of your student records in Pathway - Log in to Pathway, select Personal Information, then update Information Privacy to grant Additional Authorized Access.
• Allow a trusted person to to view billing statements, make online payments and download tax forms in TouchNet - Log in to Pathway and navigate to TouchNet to assign add an Authorized User.
• UMKC staff can discuss your student records verbally with a trusted person if you grant FERPA access - Learn about Family Educational Rights and Privacy Act (FERPA) at the Office of the Registrar.

Never share your Pathway account information. If you would like someone you know and trust to make payments on your behalf, request Authorized User access.

Do not give money to anyone you don't know and trust to make payments on your behalf. If someone you don't know offers to make a payment to your account in exchange for money, they are most likely going to submit stolen or false account information, which the bank or credit card company will reject, and you will still be responsible for making your payment.

Report Suspected Fraud

UMKC takes fraud and identity theft seriously and investigates claims in a timely fashion. As soon as you become aware of an issue, submit a fraud claim to be reviewed by the UMKC Fraud and Identity Theft Committee. You may expect a written response to your claim within six weeks. Please contact the Cashiers Office by email or phone at 816-235-1365 for info on how you can report fraud or identity theft.

All items charged to the student account will appear on the student’s monthly billing statement to be paid by the student. These charges may post after financial aid has been applied and overage refunded. Any balance assessed to a student account from these offices is subject to finance charges and late fees.

Students are expected to pay their accumulated balance each month; however, there may be a delay in posting charges from these offices to the student account. Students who want to pay specific charges must contact the Cashiers Office after making the payment and specify which charge they want to cover. 

Students are strongly encouraged to regularly review their account balances on Pathway. It is the student’s responsibility to follow up on any disputed or misapplied charge with that respective office. The Cashiers Office cannot waive or adjust the charges unless directed to do so by the office that originated the charge.

Students who start a computer purchase installment contract with the bookstore must maintain active enrollment. Students who withdraw from classes, graduate or transfer to another university may have their payment schedule escalated and all unbilled installments applied to their account.

Please review each month's billing statement and make any payments due to avoid late fees, finance charges or holds. If a student account is delinquent or has a prior term balance, the student may no longer be able to charge items to their account.

The Cashiers Office may suspend charging privileges (except at UMKC Student Health Services) for these reasons:

• Existing prior term balance, regardless of past term repayment agreement status
• Failure to make the monthly invoiced payments toward current term
• Failure to make previously billed monthly payments as required, regardless of current account status.
• Returned checks
• Active bankruptcy filing
• Suspension and expulsion from the University
• Dropping all classes in the current semester
• Prior assignment of a student account balance to an outside collection agency or any other delinquency issues.
• Suspected abuse of charging privileges
• Improperly using another student’s account to charge
• A balance in default with another University System Campus (Columbia, Rolla or Saint Louis)

While the Cashier's Office is responsible for billing all university charges, we cannot waive, remove or forgive any university charges. You must appeal account charges through the university office that applied the charge to your account. Your appeal is subject to that office’s policy and procedures.

• Appeal academic fees and charges through the Office of the Registrar. Academic fee petitions must be filed within 30 days of the end of the semester.
• Parking violations appeals go through Parking Operations.

Appeals for other account charges need to be directed to the university office that initiated the charge. The appeal is subject to that office’s policy and procedures.

Students with a balance under appeal are expected to continue making minimum payments toward their balance. Balances under appeal are still subject to late fees and finance charges during the petition process. Balances under appeal my also result in enrollment holds. Should a petition be granted any overpayment will be refunded and the associated late fees and finance charges waived.

Late fees, finance charges and returned check charges are not waived unless there was a university error that caused those fees to be assessed.

Even after you leave the university, you can access your billing statements by logging in to Pathway and navigating to TouchNet. You may need to reset your password if you have not recently logged in.

• Pathway instructions from the Office of the Registrar

We send billing statements through the mail to the address on file for students who leave the university with an unpaid balance. We will also email notifications to you at your UMKC email address, until it is deactivated, and to any alternate email addresses listed on your student account.  

It is your responsibility to keep your student account updated with accurate contact information for your billing notifications. Update your contact information in Pathway.

Learn more about updating your contact information at the Office of the Registrar.

A $25 late fee will be added to your student account if a payment is not received by the monthly billing statement's due date. View the payment schedule for each semester.

Past due payments may also result in finance charges, holds, loss of student charge privileges and denial of access to the Swinney Center.

Late fees are not waived unless there was a university error that caused the late fee to be assessed. 

We add a 1% monthly finance charge to the unpaid portion of the total billed balance each month.

Finance charges are not waived unless there was a university error that caused the finance charge to be assessed.  

If you don't make a payment by the due date on your billing statement, your account may be put on a hold.

There are different types of holds based on the charges due:

• Enrollment hold
• Transcript hold
• Diploma hold
• Loss of student charging privileges
• Loss of access to Swinney Center

Not all holds negatively affect your account.

Other departments may also apply a hold to a student account. Information about those holds is available from the department that applied the hold. 

Students with charges added to the current semester after the last billing date of that semester, unpaid prior term balances, active bankruptcy filings or returned checks on their account may be subject to an enrollment hold. 

We typically place enrollment holds on accounts after the third due date and the last due date of every semester prior to open enrollment for the upcoming semester. Due to overlap in the enrollment period and the payment due dates or semester payment schedule, the final scheduled semester payment may not come due until after the enrollment hold is placed.

Students who have made their prior invoiced payments in full and on time may have the enrollment hold lifted. Students who manage to enroll without addressing their balance are subject to enrollment holds that will prevent drops and adds until the balance is addressed. They may also be dropped for classes.

The Cashiers Office may place enrollment holds on a student with an unpaid balance in default with another UM System campus. We require written notification from that campus that the balance has been satisfactorily resolved to remove that type of enrollment hold.

Occasionally, the Financial Aid and Scholarship Office makes adjustments to both current and previous semester terms financial aid award for these reasons:

• Total withdrawal
• Reduction in credit hours
• Aid from another university
• Loss of eligibility

Any balance created by the adjustment of a financial aid award is due immediately and is subject to enrollment holds and transcript holds regardless of the invoiced due date.

How to remove enrollment holds:

• Pay your total account balance
• Pay the repayment agreement balance
• Initiate a new past-term repayment agreement (may require an additional down payment)
• Pay the most recent term balance and continue payments on past term repayment agreement (payments on the repayment agreement must also up-to-date)
• Repay any returned check or credit card payments with cash, cashiers check or money order

The Soldiers and Sailors Civil Relief Act provides protections for armed forces service members called to active duty during wartime. The protections include a limit on finance charges that can be applied to any unpaid debt. This limit of finance charges specifically does not apply to federal student loans.

In order to ensure compliance with this act, the Cashiers Office will suspend the monthly finance charge and late fee applied to any accounts receivable balance for any current or former student called to active duty, provided they did not incur the debt while already on active duty. Monthly invoices will continue to be sent to the address on file with the Cashiers Office, but the assessment of finance charges and late fees will stop during the duration of the active duty assignment.

Any current or former student with an outstanding balance who is called to active duty can request the stay on finance charges and late fees by submitting an SSCRA claim along with a copy of their active duty orders to the UMKC Cashiers Office as soon as possible, but within 90 days of the active duty start date.  The documents can be delivered in person to our office, emailed to us or mailed to our address.

Any personal check or e-check payment that is not honored by your bank will result in a $25 returned check fee. Any credit card payment that is later disputed with the credit card company is also subject to a $25 fee, and the card transaction fee will be charged to the student account. Return fees cannot be waived. 

Checks or e-checks returned due to insufficient funds, closed account, account frozen, not authorized, stopped payment or disputed, etc. must be replaced with guaranteed funds of a credit card in the student's name, cashier's check or money order. Returned check balances cannot be included in a repayment agreement and must be paid in full prior to starting a repayment agreement for a prior term balance.

If the returned check, including e-check payments, or disputed card payment was submitted to pay a prior-term balance or to remove a Cashiers enrollment hold to allow you to enroll, your classes may be subject to administrative withdrawal.  If the returned payment resulted in the release of transcript or diploma, the documents must be returned to the university until the balance is paid in full.

The Cashiers Office reserves the right to administratively withdraw any student with a repayment agreement if either the down payment to start the agreement or a payment to bring the agreement current is returned or the card payment is disputed.

The university will pursue all options in collecting on returned payments including assignment to outside collection agency, legal prosecution with the Jackson County District Attorney’s Office and referral to UM System legal counsel to initiate other legal proceedings. Once students are assigned for bad check prosecution or other legal proceedings they are not eligible for any alternative payment arrangements.

Returned check balances and disputed card payments must be paid in full to remove enrollment holds and must be paid in full prior to starting a repayment agreement. Certain types of aid may be automatically applied to a returned check balance when it is disbursed; however, anticipated aid is not sufficient to resolve any hold preventing enrollment, transcript release or charging privileges.

The ability to submit check or e-check transactions can be suspended permanently if multiple returns have occurred.

The ability to submit card payments can be suspended permanently if a card payment is disputed. 

Students who submit any type of electronic payment that is stopped, returned or disputed are subject to having all electronic payment options suspended or permanently stopped.

Students are also responsible for replacing any payment submitted by a third party on their account that is returned or disputed for any reason.

In the Spring and Fall semesters, the Cashiers Office, in conjunction with the Office of the Registrar, will drop students for nonpayment. Students who have not paid 25% of their semester balance by the first due date of the semester will be at risk of being dropped before that semester’s census date.

Students who anticipate using financial aid to pay their balances need to accept their aid and verify that it disburses prior to the drop date. Students whose aid award or disbursement is delayed for any reason are still responsible for either making the 25% payment or having a hold put on their enrollment by the Financial Aid and Scholarships Office.

Students at risk of being dropped will be sent an email notification to their UMKC email address, and the Cashiers Office will attempt to contact the student by phone as well. The drop notification email contains specific information on the process to avoid being dropped and how to get re-enrolled if they are dropped.

It is the students’ responsibility to follow the Registration and Records Office established semester refund schedule for other types of withdrawals.

If a student is dropped for nonpayment the student is still responsible for 100% of any charges with the Bookstore, Parking, One Card, Clinic, Pharmacy, short-term loan or any other office on campus.

The Cashiers Office reserves the right to administratively withdraw any student with a repayment agreement if either the down payment to start the agreement or a payment to bring the agreement current returns.  

If the returned check, including e-check payments, was written to pay a prior term balance, your classes may be subject to cancellation.  If the returned payment resulted in the release of transcript or diploma, the documents must be returned to the university until the balance is paid in full.

The Cashiers Office reserves the right to administratively withdraw any student with an unpaid balance in default with another UM System campus (Columbia, Rolla, or Saint Louis).

The university reserves the right to administratively withdraw students from any and all classes, prior to the first day of the semester, for these reasons:

• Revocation of financial aid or any other actions create a balance for a previous semester
• Academic or disciplinary issue arises after the student enrolls in a future semester

Administrative withdrawals are processed at 100% (complete removal) of tuition and educational fees for the semester.

University policy requires that the current semester balance be paid in full prior to enrolling in a subsequent semester. The Cashiers Office may offer students who were unable to make their required monthly payments over the course of the semester an exception in the form of a past term repayment agreement. Repayment agreements are to be used as short-term assistance and are not a long-term financing option. Students requiring long-term financing for their debts should apply for loans with a traditional lender.

Excess federal financial aid from one semester will be automatically credited toward any balances from prior terms in the same financial aid year. All allowable prior term balances will be paid before any refund is issued to the student. Financial aid applied to a prior semester balance in the same academic year is not refundable. Any other loan, Veterans Affairs benefit or scholarship funds will be applied to any prior term balance unless specifically indicated for a certain semester by the issuer of that aid. Students who have initiated a repayment agreement are not exempt from aid applying to prior term balances.

Effective July 1, 2010, past term repayment agreements cannot exceed 12 months. The balance of the note must be paid in full within 12 months. However, existing repayment agreement and promissory notes will be honored according to the original terms.

Past term repayment agreement balances are still subject to monthly late fees and the 1% monthly finance charge.

The past term repayment agreement due date is always the 1st of the month. Our system does not recognize double payments or paying ahead.  Payment must be made between the billing date and the due date showing on the statement to be current and avoid the late fee.  If you decide to “prepay” before you are billed for the payment, your account will still be assessed the monthly late fee if another payment is not received before the actual due date for the payment. 

Past term repayment agreements require monthly payments. Payments are expected to continue regardless of a student’s enrollment status.

Students under the age of 18 (such as in the High School Dual Credit Program) are required to have a parent or legal guardian sign as a responsible party to any past term repayment agreement.

Students with an active past term repayment agreement are still required to make any additional monthly payments that are required for the current semester or any new debt incurred. Additional debt for current semesters cannot be added to the existing past term repayment agreement.

Students making payments on a past term repayment agreement and a current term balance who paid online must contact the Cashiers Office immediately by email or phone so that payments can be directed to the appropriate balance. Payment can also be made in person and tell the cashier to direct to the appropriate balance.  Online or mailed in payments will automatically be applied to the oldest term balance unless immediately notified to direct to a particular balance.

Financial aid disbursements are not considered as a past term repayment agreement monthly payment. Past term repayment agreement payments must be made each month until the balance is paid in full.
Students can always pay more than the minimum installment each month, but they must make the minimum payment each month to avoid the monthly late charge assessment.

Students are only eligible for one past term repayment agreement at a time. The balance of the previous or existing past term repayment agreement must be paid in full before a new one can be extended.

Oak Place Apartment balances (prior to the Spring 2012 semester) could not be included on past term repayment agreements. Beginning with the Spring 2012 semester Oak Place Apartment balances will be treated the same as traditional housing charges for the purpose of prior term repayment agreements.

A 25% down payment of past term balance is required to initiate the past term repayment agreement for students who intend on enrolling in an upcoming semester. The down payment cannot come from financial aid that has already disbursed or is pending for a prior, current, or future semester.

Former students no longer attending UMKC may begin a past term repayment agreement with no down payment. No transcript, diploma or certificate will be released until the balance is paid in full unless the student meets the exception requirements laid out in the Transcript Request Exceptions section.

Former students who have had a delinquent balance placed with a outside collection agency are not eligible for past term repayment agreements with the UMKC Cashiers Office. These students should contact the collection agency directly to make arrangements. For more information on outside collection agency placement see the Assignment of Debt to Professional Collection Agencies and Attorneys section.

Students may qualify for a lump sum past term repayment agreement. To qualify for a lump sum repayment agreement the student must provide documentation that they are able to pay the prior term balance in full by a specific date. The type of repayment agreement typically allow the student to coordinate the repayment of their prior term balance with the receipt of an anticipated aid refund from a future semester or a pending private loan from a bank. A lump sum agreement cannot be based on your financial aid refund per Federal Regulations. A 10% down payment is still required and finance charges and monthly late fees still apply.

The Cashiers Office reserves the right to administratively withdraw any student with a repayment agreement if either the down payment to start the agreement or a payment to bring the agreement current returns.

Short-term loans from the UMKC Financial Aid Office have their own repayment terms and cannot be included in a repayment agreement. The short-term loan balance and processing fee must be paid in full prior to starting a repayment agreement for a prior term balance.

Returned check balances cannot be included in a repayment agreement. Any returned check balance must be paid in full prior to starting a repayment agreement for a prior term balance. 

Past term repayment agreements cannot be extended or deferred.  A missed payment will result in the past term repayment agreement being placed in a default status.  

Students who have defaulted on a prior repayment agreement are not automatically eligible for future repayment agreements.  If an exception is made/offered, the repayment agreement terms, including the down payment and length of the repayment term, are subject to change. 

Financial aid disbursements are not considered a payment toward a past term repayment agreement. Past term repayment agreement payments must be made each month until the note balance is paid in full.  

Students placed in default status that have not already been placed with outside collections will be given the opportunity to reinstate their past term repayment agreement by replacing all missed payments in a single lump sum payment. The payment cannot come from pending financial aid.  

Students who have defaulted on their repayment agreement and have been referred to outside collections are required to pay the entire existing balance (including any charges not covered by the repayment agreement) in full before re-enrolling or obtaining a transcript. 

The Cashiers Office reserves the right to administratively withdraw any student with a repayment agreement if either the down payment to start the agreement of a payment to bring the agreement current returns.  

Since March 2014, UMKC has participated in the Missouri Department of Revenue Debt Offset Program. Any balances deemed uncollectable or referred to an outside collection agency are eligible to be referred to the State Department of Revenue in an attempt to intercept any state income tax return funds that could be applied to an unpaid debt.

The university will seize any funds available, regardless of your repayment status or pending agreement with an outside collection agency. If your state income tax return is intercepted you will receive a mailed notice, and be given 30 days to file an appeal.

If you wish to contest the tax offset and want to request a refund of the intercepted funds, you must submit your request in writing:

UMKC Cashiers Office
Attn: Tax Offset Appeal
Administrative Center, Room 112
5115 Oak St.
Kansas City, MO 64110

Please include your UMKC ID or social security number in your written request. All requests will receive a response by U.S. mail.

If your appeal is granted or partially granted, a refund will be issued within five business days of the university receiving the funds from the Missouri Department of Revenue. It typically takes 30 to 45 days from the date of offset for the tax offset funds to be received from the state. Unless otherwise stated any granted appeal with a refund issued should not be considered a waiver or discharge of the debt.

All requests will initially be reviewed by the Cashiers Office for any errors. Any specific charge that is disputed will be reviewed with the appropriate originating office and will be verified or corrected as necessary.

If an appeal is initially denied, your response will have an explanation of the debt and documentation of the debt. When applicable, though a tax offset appeal may be initially denied, the debtor may be referred to the appropriate existing standard university process to appeal or petition their debt. If after receiving your denial letter and reviewing the documentation provided you still dispute the debt and want to provide evidence that supports your dispute you may request a formal meeting to present your evidence to the Tax Offset Committee. However, you must first exhaust all existing standard appeals processes including but not limited to: parking ticket appeal, tuition and fee appeals, retroactive withdrawal petitions or residency status appeals.

The university will pursue any and all collection efforts and practices including referring the account to a professional collection agency or attorney. The third-party collection agency may report balances assigned and payment history information to any or all national credit bureaus. The account will be assessed all additional collection charges associated with the collection of the debt including but not limited to collection agency fees, reasonable attorney's fees, court costs and all other charges allowed by law not to exceed 50% of the total charges.

Debt assigned to a collection agency or attorney is not eligible for a repayment agreement with the Cashiers Office. Once a debt is assigned to an outside agency the student must pay the balance in full, including any finance charges, late fees or collection fees, before they will be eligible to re-enroll or receive a transcript, certificate or diploma.

Students assigned to a collection agency need to make payments to that agency. Payments sent directly to the university will be applied to the account, and reported to the collection agency. Exceptions will be made for students paying with a third-party voucher.

Educational debts are not typically dischargeable through bankruptcy and will survive after the bankruptcy has been dismissed or discharged. The following is a general outline of the bankruptcy filing process as it pertains to outstanding debts owed to and enrollment and registration at UMKC.

The student, the student’s legal representative or the bankruptcy court must provide written documentation of the bankruptcy filing, including chapter, case number, filing date and legal representative contact number.

Once notice of bankruptcy filing is received all formal collection efforts for the balance incurred prior to the bankruptcy filing will cease, pending the decision of the court. While the bankruptcy case is open and active the Cashiers Office will cease sending a monthly invoice and stop the assessment of additional finance charges and late fees. These actions will resume once the Cashiers Office receives notification that the bankruptcy case is closed. Students who enroll in classes after a bankruptcy filing will still be subject to the assessment of finance charges and late fees.

Students with an active bankruptcy on any UMKC debt or who have had UMKC debt discharged through bankruptcy are still eligible to enroll and register at UMKC. However, no additional credit will be extended to students with an active bankruptcy filing. Students with an active bankruptcy filing are required to pay in full for any class they register for by close of business on the same day they register.

Students with an active bankruptcy filing cannot use their student account charging privileges at the UMKC Bookstore, Swinney Center, Parking Office or One Card program. Students with an active bankruptcy are also not eligible for any kind of short-term loan, either cash or credit, from any other university office.

Students with a past due balance included in a current bankruptcy filing will automatically have an enrollment hold on their account. It is the student’s responsibility to contact the Cashiers Office on the day they are prepared to enroll and pay the resulting balance to have the enrollment hold lifted.

Students with an active or previously discharged bankruptcy that included a UMKC balance and who intend to use pending financial aid or other non-cash means to pay their balance will not be allowed to enroll until the Cashiers Office has verification of the anticipated aid. This anticipated aid must be verified by a representative of the Financial Aid and Scholarships Office or showing as anticipated aid on the student’s account in Pathway. The student has until the first due date of the semester for the aid to disburse and pay the balance in full. If the balance is not paid in full by the close of business on the first due date of the month the student may be manually dropped from any classes they registered for.

Students are not guaranteed re-enrollment into any class that may have filled between the drop and the time it takes to re-register. Any fees added after the semester’s aid disbursement are due in full within 48 hours of the fees being applied.

Students with an active or previously discharged bankruptcy that included a UMKC balance and who are paying with personal funds must pay their account balance in full within 48 hours of the fees being applied. Students who fail to make the required payment by the close of business will be manually dropped from any classes they registered for. Students are not guaranteed re-enrollment into any class that may have filled between the drop and the time it takes to re-register.

The student, the student’s legal representative, or the bankruptcy court needs to provide written documentation of any debt legally discharged through bankruptcy. This documentation is subject to verification by UMKC legal counsel prior to writing off the debt or releasing transcript or other records.

The Cashiers Office cannot provide legal advice. Students with questions regarding their outstanding balance during or after a bankruptcy filing should refer those questions to their legal representative to be answered by the University of Missouri System’s general counsel.

The university may choose to write off balances it deems uncollectable. However, students remain responsible for paying any balance, including late fees and finance charges, after a debt has been written-off. These balances must be paid in full to release transcripts, certificates or diplomas.

Students who want to repay their written-off balance need to contact the Cashiers Office to have the debt reinstated prior to paying. Once the written-off debt is reinstated it is subject to the resumption of finance charges and late fees.

The UMKC Cashiers Office reserves the right to resume collection activities on written-off balances. The only balances that students are not responsible for paying are those debts which have been legally discharged through bankruptcy filing and verified with the University of Missouri System General Counsel.

• Log in to Pathway
• Click on Financial Account tile
• Click on Paid Fees Letter
• Select semester date

Trouble logging in? Contact Information Services.

If you are unable to access the online system, you can request this document in person with a photo ID or by sending a written request, including a legible copy of a photo ID by fax or mail.

There is a 24-hour turnaround on any official receipts requested at the Cashiers Office for the current year. For previous years' receipts, approximately two weeks is needed for the information to be researched and the receipts to be handwritten.

No refund shall exceed the amount paid. Deductions may be made from the refund amount for any other financial obligations owed to the university.

Credit Card

If you made your last payment with a credit card, the refund will be transferred back to the card up to the amount of the credit card payment.

Direct Deposit

Direct deposit shortens the processing time for tuition refunds to 3-4 business days. Direct deposit information for remains active from the time you set it up until you cancel it. All refunds scheduled for direct deposit will go directly into the specified bank account and cannot be canceled by our office. Please make sure all information for your direct deposit account is up to date.  You can find detailed instructions on how to set up direct deposit in TouchNet.

Sign up for direct deposit by logging in to Pathway and navigating to TouchNet.

Check by Mail

 Refund checks sent by mail take an average of three weeks from the date mailed to arrive at your address. Refund checks are mailed once a week on Tuesdays.  

Please contact us if you do not receive your check after three weeks from the mailing date. 

Please update your contact information in Pathway in order to receive your refunds in a timely manner. 

The receipt of a financial aid refund does not necessarily mean all prior term balances have been paid, or that all current semester charges have been applied to the account. Students are responsible for verifying the status of their current and prior semester charges.

Dropping or adding of classes at any point in the semester may result in additional charges or the reduction of aid, which creates student account balances. In addition, charges from the bookstore, Swinney Recreation Center, Parking Operations, Roo Wellness and One Card are often posted to the student account after financial aid is disbursed. You are responsible for paying these charges, even if the charge was initiated after financial aid was disbursed.

While the Cashiers Office cannot require the student to apply financial aid from a new aid year toward charges from a previous aid year, students with an unpaid past-term balance may have their refunds sent directly to the Cashiers Office to cover the outstanding debt. UMKC is not responsible for any fees incurred by the delay in disbursement as long as the aid is still disbursed within federal guidelines.

Excess federal financial aid from one semester will be automatically credited toward any balances from prior terms in the same financial aid year. All allowable prior term balances will be paid before any refund is issued to the student. Financial aid applied to a prior semester balance in the same academic year is not refundable. Any other loan, veterans benefit or scholarship funds will be applied to any prior term balance unless specifically indicated for a certain semester by the issuer of that aid. Students who have initiated a repayment agreement are not exempt from aid applying to prior term balances.

Occasionally, the Office of Financial Aid and Scholarships makes adjustments to both current and previous semester terms financial aid award for a variety of reasons, including but not limited to:

• Total withdrawal from the University
• Student’s reduction in credit hours
• Student receiving aid at another university,
• Student losing eligibility for a particular type of aid

Any balance created by the adjustment of a financial aid award is due immediately and is subject to enrollment holds and transcript holds regardless of the invoiced due date.

If financial aid is sufficient to cover all fees on a student account, a refund will be processed.

Refunds from outside scholarship checks will process 10 business days from posting to the student account. This allows time for the check to clear the bank.

You may not be eligible for a full refund if you have to withdraw from your classes. Whether you pay for school from personal savings, a college savings plans or through student loans, you may still owe for tuition, housing, meal plan and fees for the semester.

UMKC partners with GradGuard to offer a Tuition Protection Plan that can help protect your valuable investment if you have to withdraw unexpectedly because of a covered illness, injury or mental health reason.

You, your parent or legal guardian can purchase this protection plan each semester when you receive your first billing statement. This plan enhances UMKC's refund policy so you can enjoy more peace of mind. We recommend that all students consider the Tuition Protection Plan – because life doesn't always go by the book.

Visit the GradGuard website or call 877-795-6603 for information about coverage, cost and answers to your questions about the GradGuard Tuition Protection Plan.

If you are not completely satisfied, you may request a refund from GradGuard of the unearned premium as long as you haven’t initiated a claim. Premiums are nonrefundable after this period.

Insurance billed separately through GradGuard.

UMKC is not compensated if you choose to purchase the GradGuard Tuition Protection plan. We offer this insurance because we care about our students.