Crisis intervention

While most of the services offered by Counseling Services' are scheduled on an appointment basis, crisis situations do arise and require immediate intervention. Crisis intervention may be needed if a student is having suicidal feelings, experiencing severe feelings of anxiety or learning of the death of a loved one.
Students, faculty and staff are encouraged to contact Counseling Services if someone they know needs immediate help.

Weekday services

Counseling Services is open from 8 a.m.- 5 p.m. If a crisis situation occurs, contact our office and request to speak to the on-call counselor to make a plan of action. This might include a walk-in appointment (offered at 10 a.m. or 2 p.m. daily) or referral to another on or off campus resource.

For on-campus mental health emergencies, contact UMKC Counseling Services at 816-235-1635.

Evening and weekend services

If a crisis intervention is required after Counseling Services’ normal business hours, or if a student is concerned about his or her immediate safety or the safety of a friend, they should:

  • Go to the nearest hospital emergency room
  • Call 911
  • Call Campus Police at 816-235-1515

Students living on campus can also contact their resident assistant or residential life staff who can guide the student to appropriate resources.

Response to traumatic events

Counseling Services staff is available to confer with you and develop an on-site response to traumatic events with any affected group.

Reporting incidents or patterns of distressed, disturbing or disruptive behavior

Faculty and staff are encouraged to present patterns and individual incidents of distressed, disturbing and disruptive behavior to the University’s Case Management Team (CMT).

The CMT’s goal is to develop campus wide training modules that faculty and staff can use to deal with student issues or more information or to make a referral, e-mail Jeff Traiger, Ph.D., Assistant Vice Chancellor, or call him at 816-235-5660.





Do I Need An Emergency Appointment?


How to Deal With a Distressed or Disruptive Student

National hotlines

Suicide Prevention Lifeline
1-800-273-TALK (8255)
1-800-SUICIDE (784-2433)
Veteran Lifeline: Press 1 or online chat
Para Español: 1-888-628-9454
Hearing impaired (TTY): 1-800-799-4889
Chat online

Trevor Lifeline (LGBTQ Individuals)

Local crisis hotlines

Metropolitan Organization to Counter Sexual Assault (MOCSA)
24-hour crisis lines: 816-531-0233 or 913-642-0233

COMMCARE crisis lines
1-888-279-8188 or 1-800-955-8339 (speech and hearing impaired)


Missouri Crisis Text Line
Text HAND to 839-863

Mental Health/Depression/Suicide Hotline: 1-888-279-8188

Domestic Violence Network Hotline

Missouri Child Abuse and Neglect Hotline
1-800-392-3738 or 573-751-3448

KANSAS Protection Report Center
1-800-922-5330 or 785-296-0044

Elder Abuse and Neglect Hotline