Exchange 2010 Migration FAQ for UMKC Faculty and Staff

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Beginning December 28th, the UMKC Exchange email system for faculty and staff will be upgraded to Exchange 2010. Please read below for important information you need to know about this upgrade.

Important Information

Mobile device users - during the upgrade, you may loose the ability to connect to Exchange from certain mobile devices. If this happens, please change your server settings from to Most iOS and Windows Mobile devices will reconfigure automatically, but Android devices will likely need to be reconfigured manually. We have provided instructions on how to configure several mobile devices on our Mobile Device Setup page.

Webmail users - during the upgrade, you may be required to log into Outlook Web Access twice. Once the upgrade completes, you will only need to log in once, as normal.

Email client users - most on-campus computers and at-home computers will not require any reconfiguration. However, we have provided instructions on how to configure several email clients, including Outlook, on our Email Client Setup page, as there may be instances where clients will need to have their server settings manually reconfigured.

For more information, including how to move mail from your .PST files into your Exchange mailbox, check out What's New With Email.

Exchange Migration FAQs

What is Exchange 2010?
Exchange 2010 is Microsoft's enterprise email application software. It provides the "post office" infrastructure to route your email from desktop email clients like Mac Outlook 2011 or Windows Outlook 2010.

Why are we migrating to Exchange 2010?
We are currently using Exchange 2007. As you might expect with the introduction of newer software versions, older versions eventually are no longer supported by the vendor.

What are the benefits of migrating to Exchange 2010?
The biggest benefit to the end user is an increase in the email box quota to 15 gigabytes (GB). With 15 GB, you can store all your archive (PST) files in your mailbox and access them when you are connecting remotely from another computer, your tablet and/or smartphone. Some configuration changes may be required for remote access. See below.

In addition to the greater quota, we are also introducing managed folders to store email records for one, three, five and 10 years. When you have emails that are considered records per policy, you can drag and drop them in the folder to store for the appropriate retention period. In most cases, when the retention period has expired, you'll see a line through the message indicating it no longer needs to be retained. You can learn more about records retention in this FAQ.

Other features include the addition of an out-of-office banner at the top of messages you draft to other Exchange users, a new and improved view of Outlook Web Access for Firefox users, and new shared calendar views, among others.

What about my smartphone or tablet?
The mobile device server link will be redirected to the Exchange 2010 server at the end of the migration process. This means there could be a period of one or two days when you will not be able to use your mobile device for email unless you manually reconfigure your mobile device server settings to point to Configuration instructions for various mobile devices can be found here. If you need additional help, contact your departmental IT support liaison, or contact the IS Call Center.

What about getting to my email on the web?
The webmail link will be updated to the Exchange 2010 login page when we start the migration process. This means that until your mailbox is migrated, you will be prompted to enter your login credentials into webmail two times. As soon as your mailbox is on Exchange 2010, you will only have to enter your credentials once.

What about POP and IMAP?
For the best user and connectivity experience, we recommend using supported clients. However, POP and IMAP clients will continue to work. Customers who still use these clients will need to change their settings to or once their mailbox is migrated to Exchange 2010.

When will my mailbox be migrated?
Migrations for IS staff will begin in the middle of December. All other faculty and staff mailboxes begin during the Christmas holiday break. Most migrations will occur alphabetically. Communication about the upgrade will be distributed via the UMatters newsletter, posted on the IS website, and sent to UMKC departmental IT Liaisons via email.

During the migration, you may experience an interruption in email access. If you experience an instance where you cannot access your mailbox, simply try again in an hour or so. The process usually takes about 30 minutes, but can take up to three hours.

What email clients will be supported with Exchange 2010?
 - Outlook 2007 for Windows
 - Outlook 2010 for Windows
 - Outlook 2011 for Mac
 - Microsoft Windows Live Mail 2011

Others may work with Exchange 2010, but we cannot guarantee it.