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Cashiers and Collections

Policies & Procedures

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1) Office Hours & Contact Information - Click here.

The Cashiers and Collections Office is open on Monday, Thursday, & Friday from 8 am to 5 pm and on Tuesday & Wednesday from 8 am to 6 pm.

Phone: (816)235-1365        Fax: (816)235-5510         Email: cashiers@umkc.edu

Mailing Address:
University of Missouri-Kansas City
Cashiers and Collections Office
112 AC 5100 Rockhill Road

Kansas City, Mo 64110-2499       

2) University of Missouri Statement of Financial Responsibility - Click here.

All Cashiers and Collections Office policies are based upon the University of Missouri’s Statement of Financial Responsibility. All students enrolling in classes after March 28th, 2008 are subject to the terms of the University of Missouri's Statement of Financial Responsibility. You can review a copy of the statement here:

Statement of Financial Responsibility

3) Payment Methods - Click here.

The Cashiers and Collections Office can accept payments with the following methods:

  • Cash paid person-to-person at the Cashiers and Collections Office. Please do not mail or use the drop box for cash payments.
  • Bank Certified/Cashier’s Check
  • Money Order
  • Personal Check – routing & account number required. NO CHECK CARDS.
  • Credit Card Payments with Visa, Discover, MasterCard, or American Express are subject to a 2.75% service charge.
  • Pathway Quick Pay online payment with personal check or credit card.
  • NEW: International bank transfers - University of Missouri - Kansas City has partnered with peerTransfer to streamline the tuition payment process for our international students. With peerTransfer, you can pay from any country and any bank. You are offered excellent foreign exchange rates, allowing you to pay in your home currency (in most cases) and save a significant amount of money, as compared to traditional banks. You will also be able to track where your payment is in the transfer process via a student dashboard and an email confirmation will be sent to you when your payment is received by the school.
    Click Here or go to: umkc.peertransfer.com to begin the payment process.
  • UMKC Employee Payroll Deduction – only current UMKC employees are eligible for payroll deduction. More information is available in the
    4) Employee Payroll Deduction section.
  • Third Party Sponsorship Payments & Vouchers – See
    12) Third Party Sponsorship Payments section.
IMPORTANT NOTES REGARDING PAYMENT METHODS
  • Outside scholarship checks issued directly to the student need to be reviewed by the Financial Aid & Scholarships Office prior to being applied to the student account.
  • In the event of a lost or misapplied payment it is the student’s responsibility to provide any necessary receipts, copies of canceled check, copies of cashed money orders, or other documentation required to identify the payment. Any cost associated with obtaining this documentation, such as bank fees, are the responsibility of the student.
  • Any returned, reversed, or disputed payment to the University is subject to a fee. More information is available in the 21) Returned & Disputed Payments section.
  • Any transcript, diploma, or certificate released as a result of returned, reversed, disputed, or misapplied payments is subject to the immediate return to the University until the debt is paid in full.
  • Students who need to direct payments to specific charges or balances must make their payment in person with a cashier. All payments (other than financial aid disbursements) will be automatically applied to the oldest balance unless otherwise requested.

4) UMKC Employee Payroll Deduction - Click here.

Current UMKC employees can request payroll deduction on their UMKC account balance by sending an email from their UMKC account. The subject line of the email needs to be “Employee Request to Start Payroll Deduction.” In the body of the email include the following information:
  • Full name
  • Student or Employee ID number
  • Bi-weekly or monthly pay schedule
  • The amount you wish to have deducted each check
  • The pay period you would like to begin the payroll deduction (give at least 10 days notice).
You will receive a confirmation email once your request has been processed.

IMPORTANT NOTES REGARDING PAYROLL DEDUCTION
  • Employees on active payroll deduction will not be charged any late fees; however, the balance is still subject to a 1% per month finance charge.
  • The payroll deduction should stop automatically once your balance reaches zero. In the unlikely event that an additional deduction occurs, please contact the Cashiers and Collections Office so a refund can be issued.
  • The payroll deduction can be put in place for any balance, including balances under formal petition. Should the petition be granted, any over-payment will be refunded.
  • Payroll deduction payments will be applied to the oldest charge on the account first.
  • Employees taking classes are subject to the same requirements as students in terms of enrollment holds, past term repayment agreements, and current semester payment schedules. Simply being enrolled on payroll deduct does not ensure continued enrollment. See the 19) Enrollment Holds, 13) Past Term Repayment Agreements, and 6) Semester Payment Schedules sections for additional information.

5) Bankruptcy Filings - Click here.

Educational debts are not typically dischargeable through bankruptcy and will survive after the bankruptcy has been dismissed or discharged. The following is a general outline of the bankruptcy filing process as it pertains to outstanding debts owed to and enrollment/registration at UMKC.
  • The student, the student’s legal representative, or the bankruptcy court must provide written documentation of the bankruptcy filing including the following: chapter, case number, filing date, legal representative contact number.
  • Once notice of bankruptcy filing is received all formal collection efforts for the balance incurred prior to the bankruptcy filing will cease, pending the decision of the court. While the bankruptcy case is open and active the Cashiers and Collections Office will cease sending a monthly invoice and stop the assessment of additional finance charges and late fees. These actions will resume once the Cashiers & Collections Office receives notification that the bankruptcy case is closed. Students who enroll in classes after a bankruptcy filing will still be subject to the assessment of finance charges and late fees.
  • Students with an active bankruptcy on any UMKC debt or who have had UMKC debt discharged through bankruptcy are still eligible to enroll/register at UMKC. However, no additional credit will be extended to students with an active bankruptcy filing. Students with an active bankruptcy filing are required to pay in full for any class they register for by close of business on the same day they register.
  • Students with an active bankruptcy filing cannot use their student account charging privileges at the UMKC Bookstore, Swinney Recreation Center, the UMKC Parking Office, or for the UMKC One Card program. Students with an active bankruptcy are also not eligible for any kind of short term loan either cash or credit from any other University office.
  • Students with a past due balance included in a current bankruptcy filing will automatically have an enrollment hold on their account. It is the student’s responsibility to contact the Cashiers and Collections Office on the day they are prepared to enroll and pay the resulting balance to have the enrollment hold lifted.
  • Students with an active or previously discharged bankruptcy that included a UMKC balance and who intend to use pending financial aid or other non-cash means to pay their balance will not be allowed to enroll until the Cashiers & Collections Office has verification of the anticipated aid. This anticipated aid must be verified by a representative of the Financial Aid & Scholarships Office or showing as anticipated aid on the student’s account in Pathway. The student has until the first due date of the semester for the aid to disburse and pay the balance in full. If the balance is not paid in full by the close of business on the first due date of the month the student may be manually dropped from any classes they registered for. Students are not guaranteed re-enrollment into any class that may have filled between the drop and the time it takes to re-register. Any fees added after the semester’s aid disbursement are due in full within 48 hours of the fees being applied.
  • Students with an active or previously discharged bankruptcy that included a UMKC balance and who are paying with personal funds (cash, check, credit card, etc.) must pay their account balance in full within 48 hours of the fees being applied. Students who fail to make the required payment by the close of business will be manually dropped from any classes they registered for. Students are not guaranteed re-enrollment into any class that may have filled between the drop and the time it takes to re-register.
  • The student, the student’s legal representative, or the bankruptcy court needs to provide written documentation of any debt legally discharged through bankruptcy. This documentation is subject to verification by UMKC legal counsel prior to writing off the debt or releasing transcript or other records.
  • The Cashier & Collections Office cannot provide legal advice. Students with questions regarding their outstanding balance during or after a bankruptcy filing should refer those questions to their legal representative to be answered by the University of Missouri System’s General Counsel.

6) Semester Payment Schedule - Click here.

The University does not require payment in full at enrollment. However, students are required to make monthly payments toward their outstanding balance over the course of the semester. Balances, which include tuition, ancillary fees, parking violations, bookstore charges, financial aid adjustments, rent/housing fees & other miscellaneous charges, need to be paid in full by the end of that semester.

Payment in full is due by the first due date of each semester according to the schedule below. If the student cannot pay the balance in full the University will accept partial payments according to the schedule below. Any balance carried past the first due date of the semester is subject to a 1% monthly finance charge and late fees. See 9) Finance Charges & Late Fees for additional details.

Summer Semester Fall Semester Spring Semester

1st Payment-50%
of balance due
Jun. 20th

1st Payment-25%
of balance due
Aug. 20th

1st Payment-25%
of balance due
Jan. 20th

Final Payment-100%
of balance due
Jul. 20th

2nd Payment-50%
of balance due
Sep. 20th

2nd Payment-50%
of balance due
Feb. 20th

 

3rd Payment-75%
of balance due
Oct. 20th

3rd Payment-75%
of balance due
March 20th

 

Final Payment-100%
of balance due
Nov. 20th

Final Payment-100%
of balance due
April. 20th

Students can see their current balance at any time on Pathway. Monthly invoices are available by logging into Pathway. Students will also receive an email notification that their statement is available. Please note the email is not the actual invoice. See 10) Invoices/Billing Statements section for additional information.

Students who fail to make the initial payment are subject to being dropped from classes prior to the census date of each term. Students are not guaranteed re-enrollment into any class that may have filled between the drop and the time it takes to re-register. Failure to adhere to the payment schedule for the remainder of the semester will result in an enrollment and/or transcript hold.

Students with active past term repayment agreements are still required to make additional payments toward their current semester balance. Past term repayment agreements arrangements DO NOT take the place of the current semester payment schedule. Past term repayment agreements payments are in addition to the required payment for the current semester. See the 13) Past Term Repayment Agreements section for additional details.

7) Transcript Request Exceptions - Click here.

University Policy does not allow for transcripts to be released on any account with a balance.  The Cashiers and Collections Office may make exceptions for students carrying a balance under the following guidelines:

  • Students who are currently enrolled at UMKC AND have an up-to-date past term repayment agreement with the Cashiers and Collections Office OR have made their most recent invoiced payment in full, may have their transcript released via the transcript request process. The transcript can be released for scholarships intended to pay your UMKC debt, internships, grade-based discounts, or graduate school admission purposes.
  • Currently enrolled students who request transcripts in order to enroll in a new academic institution for undergraduate studies must have their balance paid in full before a transcript is released.
  • Graduates of UMKC who require a transcript for licensure/employment purposes must have a valid, up-to-date past term repayment agreement in place. Graduates who do not have a past term repayment agreement already in place may begin one with a 50% down payment.
  • Non-graduates and students not currently enrolled must pay their balance in full to receive their transcript. The Cashiers and Collections Office offers a past term repayment agreement for un-enrolled students; see 13) Past Term Repayment Agreements section for additional details.
  • Students with a computer purchase installment contract with the bookstore cannot receive a transcript released directly to them unless all installments (current and future) have been paid. Students who want a transcript released directly to them can request their remaining installments be immediately billed to the current semester. This request typically takes 48-72 hours to complete.
  • The Cashiers and Collections Office may put a transcript hold on a student with an unpaid balance in default with another University System Campus (Columbia, Rolla, or Saint Louis).
IMPORTANT NOTES REGARDING TRANSCRIPT REQUESTS & EXCEPTIONS
  • The processes outlined above are general exceptions to University policy, and are applied on a case-by-case basis. Not all students will qualify for an exception. Reasons for withholding the transcript exceptions include, but are not limited to: large account balances, returned/stopped checks, suspected fraud, suspension or expulsion from the University, a dismissed bankruptcy filing, history of repayment agreement defaults, and lack of consistent payment history (a consistent payment history is defined as making the at least the minimum invoiced amount each month by the 20th).
  • Transcripts cannot be released directly to any student with a balance on their account. Students need to submit a transcript request form and pay the transcript fee. Please allow at least three working days to process any transcript request form. Transcript request forms are available at: http://www.umkc.edu/registrar/forms/transcript_request.pdf
  • The transcript request exception process requires:
    • The student meets the required exception for a transcript.
    • The student completes the transcript request form in full and pays the required fee.
    • A Cashiers and Collections Office employee will approve the transcript request form and notate the student’s account.
    • The student can then take the approved transcript request form to the Records & Registration Office for processing.
  • Students who have a discharged bankruptcy and are requesting a copy of their transcript are required to provide documentation of their UMKC balance being legally discharged. That documentation is subject to verification by UMKC legal counsel prior to the release of the transcript. Students who have had a bankruptcy dismissed must have their balance paid in full before a transcript can be released.
  • UMKC does not release partial transcripts. Any balance, for any semester, will prevent the release of the transcript as a whole.
  • All transcript request payments are subject to a two week waiting period before a transcript will be released. For immediate release transcript payments can be made in cash.

8) Charging Privileges - Click here.

The University allows currently enrolled students to charge their student accounts for goods and services at the UMKC Bookstore, Swinney Recreation Center, the UMKC Parking Office, the UMKC One Card Office, and the UMKC Student Health & Wellness Center. Students are expected to pay their accumulated balance each month; however there may a delay in posting charges from these offices to the student account. Students who want to pay specific charges must make their payment with a cashier and specify what charge they want paid. Any balance assessed to a student account from these offices is subject to finance charges and/or late fees.

Students are strongly encouraged to regularly review their account balances on Pathway. It is the student’s responsibility to follow up on any disputed or misapplied charge with that respective office. The Cashiers and Collections Office cannot waive or adjust the charges unless directed to do so by the office that originated the charge.

The Cashiers and Collections Office may suspend charging privileges (except at the Student Health & Wellness Center) for the following reasons:

  • Existing prior term balance, regardless of past term repayment agreement status
  • Failure to make the monthly invoiced payments toward current term
  • Failure to make previously billed monthly payments as required, regardless of current account status.
  • Returned checks
  • Active bankruptcy filing
  • Suspension/expulsion from the University
  • Dropping all classes in the current semester
  • Prior assignment of a student account balance to an outside collection agency or any other delinquency issues.
  • Suspected abuse of charging privileges
  • Improperly using another student’s account to charge
  • Students who start a computer purchase installment contract with the bookstore must maintain active enrollment. Students who withdraw from classes, graduate, or transfer to another university may have their payment schedule escalated and all unbilled installments applied to their account at the request of the Cashiers and Collections Office.
  • The Cashiers and Collections Office may withhold charging privileges to a student with an unpaid balance in default with another University System Campus (Columbia, Rolla, or Saint Louis).

9) Finance Charges & Late Fees - Click here.

The Cashiers and Collections Office monthly due date is always the 20th of the month. Per the University of Missouri – Kansas City Statement of Financial Responsibility student accounts will be subject to a late fee every billing period when payment is not received and processed by the scheduled due date as communicated on the student's Monthly Billing Statement. Effective with the Spring 14 Semester (01/20/2014 invoice due date) the monthly late fee will be $25.00.

The University will assess a 1% per month finance charge on any account that remains unpaid after the payment due date. A finance charge is always assessed on the unpaid balance that has been billed after the payment due date; therefore, it is to the advantage of the student to avoid finance charges by paying the account in full.

Exceptions to finance charges and late fee assessment:

  • See 4) UMKC Employee Payroll Deduction (late fees only)
  • See 5) Bankruptcy Filings
  • See 24) Soldiers & Sailors Civil Relief Act

10) Invoices/Billing Statements - Click here.

UMKC e-mail is the official University method of communication with the student. It is the student's responsibility to check and responsibly manage their UMKC email account so that important information can be received. Billing statements are updated monthly. Students are notified via their UMKC email address when the monthly billing statement is available for viewing. The email is not the actual statement; it is only a notification of the statement. The actual electronic billing statements can be viewed from Pathway. Students are responsible for any actions or fees that result from failure to pay charges on the specified due date.

As billing statements are available online, failure to receive a billing statement does not constitute a valid reason for not paying a bill by the specified due date. Individual student email accounts will stay active indefinitely as long as the email address is accessed at least once every six months. Current students can also always access Pathway for up to date account information.

Students may request mailed paper statements by contacting the Cashiers and Collections Office. Students who leave the University with a balance will have paper statements sent to them at the address on file with the Cashiers and Collections Office, in addition to email statements (until such time that the UMKC email address becomes inactive). It is the student’s responsibility to keep the Cashiers and Collections Office updated with their most current address and contact information. Contact information can be updated using this form: http://www.umkc.edu/registrar/forms/information_change.pdf

11) Updating Contact Information - Click here.

It is the student’s responsibility to keep the Cashiers and Collections Office updated with accurate contact information. Contact information can be updated submitting this form: http://www.umkc.edu/registrar/forms/information_change.pdf

Students can also update their contact information in Pathway or by contacting the Cashiers and Collections Office directly.

12) Third Party Sponsorship Payments - Click here.

If a foreign government embassy or government or state agency pays part or all of the student’s educational expenses, the student can elect to have them billed through the University’s sponsor billing process. The University will also extend this process to some, but not all, private employers. Please contact the Cashiers and Collections Office to find out if your employer is an existing third party sponsor.

Written authorization from the student’s sponsor is required and should be directed to:
UMKC Cashiers and Collections Office
5100 Rockhill, AC 112
Kansas City, MO 64112
Attn: Sponsor Billing.

Upon receipt of a completed billing authorization, a credit will be posted to the student’s fee account for the amount authorized. The University will bill the sponsor directly on the student’s behalf. If the sponsor does not pay in a timely manner (typically within 2 weeks of the end of the current semester), the third party credit will be removed from the student’s account and the student will be responsible for payment.

If the student does not have full sponsorship for the entire amount of their fees, or if their employer is not an existing third party sponsor, they must make at least the minimum monthly payment in order to keep from being dropped from classes. This balance may include additional charges at Swinney Recreation Center, UMKC Bookstore, the Parking Office, the One Card Office, or Student Health & Wellness Center. If the student pays less than the full billed balance, they will be subject to a 1% monthly finance charge on the unpaid billed balance. If a student owes a past term balance, it must be paid in full before being able to enroll in future semesters. Failure to turn in third-party authorizations in a timely manner may result in fees that the student remains responsible for paying.  Third-party authorizations for terms that have ended will not be processed.

13) Past Term Repayment Agreements - Click here.

University Policy requires that the current semester balance be paid in full, prior to enrolling in a subsequent semester. The Cashiers and Collections Office may offer students who were unable to make their required monthly payments over the course of the semester an exception in the form of a past term repayment agreement. Repayment agreements are to be used as short-term assistance and are not a long-term financing option. Students requiring long-term financing for their debts should apply for loans with a traditional lender.

Excess federal financial aid from one semester will be automatically credited toward any balances from prior terms in the same financial aid year. All allowable prior term balances will be paid before any refund is issued to the student. Financial aid applied to a prior semester balance in the same academic year is NOT refundable. Any other loan, VA benefit, or scholarship funds will be applied to any prior term balance unless specifically indicated for a certain semester by the issuer of that aid. Students who have initiated a repayment agreement are not exempt from aid applying to prior term balances.

IMPORTANT NOTES REGARDING PAST TERM REPAYMENT AGREEMENTS

  • Effective July 1st 2010 past term repayment agreements cannot exceed 12 months. The balance of the note must be paid in full within 12 months. However, existing repayment agreement/promissory notes will be honored according to the original terms.
  • Past term repayment agreement balances are still subject to monthly late fees and the 1% monthly finance charge.
  • The past term repayment agreement due date is always the 20th of the month.
  • Past term repayment agreements require monthly payments. Payments are expected to continue regardless of a student’s enrollment status.
  • Students under the age of 18 are required to have a parent or legal guardian sign as a responsible party to any past term repayment agreement.
  • Students with an active past term repayment agreement are still required to make any additional monthly payments that are required for the current semester. See the Semester Payment Schedules section for additional information. Additional debt for current semesters cannot be added to the existing past term repayment agreement.
  • Student’s making payments on a past term repayment agreement and a current term balance are strongly encouraged to make payments in person or over the phone with a cashier so that their payments can be directed to the appropriate balance. Automated or mailed in payments will automatically be applied to the oldest term balance.
  • Financial aid disbursements are not considered as a past term repayment agreement monthly payment. Past term repayment agreement payments must be made each month until the balance is paid in full.
  • Students can always pay more than the minimum installment each month, but they must make the minimum payment each month to avoid the monthly late charge assessment.
  • Students are only eligible for one past term repayment agreement at a time. The balance of the previous/existing past term repayment agreement must be paid in full before a new one can be extended.
  • Oak Place Apartment balances (prior to the Spring 2012 semester) could not be included on past term repayment agreements. See the 16) Oak Place Apartment Rent  section for additional details. Beginning with the Spring 2012 semester Oak Place Apartment balances will be treated the same as traditional housing charges for the purpose of prior term repayment agreements.
  • A 25% down payment of past term balance is required to initiate the past term repayment agreement for students who intend on enrolling in an upcoming semester. The down payment cannot come from financial aid pending for a subsequent semester.
  • Former students no long attending UMKC may begin a past term repayment agreement with no down payment. No transcript, diploma, or certificate will be released until the balance is paid in full unless the student meets the exception requirements laid out in the 7) Transcript Request Exceptions section.
  • Former students who have had a delinquent balance placed with a outside collection agency are not eligible for past term repayment agreements with the UMKC Cashiers and Collections Office. These students should contact the collection agency directly to make arrangements. For more information on outside collection agency placement see the 15) Assignment of Debt to Professional Collection Agencies & Attorneys section.
  • Students may qualify for a lump sum past term repayment agreement. To qualify for a lump sum repayment agreement the student must provide documentation that they are able to pay the prior term balance in full by a specific date. The type of repayment agreement typically allow the student to coordinate the repayment of their prior term balance with the receipt of an anticipated aid refund from a future semester or a pending private loan from a bank. A lump sum agreement cannot be based on your financial aid refund per Federal Regulations. A 10% down payment is still required and finance charges & monthly late fees still apply.
  • The Cashiers and Collections Office reserves the right to administratively withdraw any student with a repayment agreement if either the down payment to start the agreement or a payment to bring the agreement current returns.
  • Short Term Loans from the UMKC Financial Aid Office have their own repayment terms and cannot be included on a repayment agreement. The Short Term Loan balance and processing fee must be paid in full prior to starting a repayment agreement for a prior term balance.
  • Returned check balances cannot be included on a repayment agreement. Any returned check balance must be paid in full prior to starting a repayment agreement for a prior term balance.

14) Default on Past Term Repayment Agreements - Click here.

  • Past term repayment agreements cannot be “extended” or “deferred”. A missed payment will result in the past term repayment agreement being placed in a default status.
  • Financial aid disbursements are not considered a payment toward past term repayment agreement. Past term repayment agreement payments must be made each month until the note balance is paid in full.
  • Students with a past term repayment agreement default are not eligible for any new past term repayment agreements until the original balance of the defaulted agreement is paid in full.
  • Students placed in default status that have not already been placed with outside collections will be given the opportunity to reinstate their past term repayment agreement by replacing all missed payments in a single lump sum payment. This payment cannot come from pending financial aid.
  • The Cashiers and Collections Office reserves the right to administratively withdraw any student with a repayment agreement if either the down payment to start the agreement or a payment to bring the agreement current returns.

15) Assignment of Debt to Professional Collection Agencies & Attorneys - Click here.

The University will pursue any and all collection efforts and practices including referring the account to a professional collection agency and/or attorney. The third party collection agency may report balances assigned and payment history information to any or all national credit bureaus. The account will be assessed all additional collection charges associated with the collection of the debt including but not limited to: collection agency fees, reasonable attorney's fees, court costs and all other charges allowed by law not to exceed 50% of the total charges.

Debt assigned to a collection agency or attorney is not eligible for a repayment agreement with the Cashiers and Collections Office. Once a debt is assigned to an outside agency the student must pay the balance in full, including any finance charges, late fees, or collection fees, before they will be eligible to re-enroll or receive a transcript, certificate, or diploma.

Students assigned to a collection agency need to make payments to that agency. Payments sent directly to the University will be applied to the account, and reported to the collection agency. Exceptions will be made for students paying with a 3rd party voucher.

16) Oak Place Apartment Rent - Click here.

Oak Place Apartment balances (prior to the Spring 2012 semester) could not be included on past term repayment agreements. Beginning with the Spring 2012 semester Oak Place Apartment balances will be treated the same as traditional housing charges for the purpose of prior term repayment agreements. Oak Place Apartment balances are subject to the same monthly assessment of finance charges and late fees.


Students who already have an existing C35 Oak Place agreement have the following options:

  • If a student does not have any new Oak Place Apartment balance for the current semester they have the option of continuing on their existing Oak Place Apartment repayment agreement.
  • For Spring 2012 the student has the option of including their existing Oak Place Apartment repayment agreement balance on a 12 month repayment agreement with the Cashiers & Collections Office.

17) Financial Aid Refund Processing - Click here.

Financial aid refunds are processed by the Cashiers and Collections Office. Students are strongly encouraged to sign up for direct deposit of financial aid refunds to expedite the process. Students on direct deposit or having checks mailed to them are responsible for keeping their biographical/contact information updated and should verify it each semester in Pathway.

The receipt of a Financial Aid Refund does not necessarily mean all prior term balances have been paid, or that all current semester charges have been applied to the account. Students are responsible to verify the status of their current and prior semester charges. Please keep in mind that dropping or adding of classes at any point in the semester may result in additional charges or the reduction of aid, both which would create student account balances. In addition, charges from the bookstore, Swinney Recreation Center, the Parking Office, the Student Wellness Center, and the One Card Office do not typically post to the student account in real time. The incidental charges are often posted to the student account after financial aid is disbursed. The student is responsible to pay these charges if they were not on the account at the time financial aid was disbursed, regardless of when the charge was initiated.

Students with an unpaid past term balance may have their refunds sent directly to the Cashiers and Collections Office. While the Cashiers and Collections Office cannot require the student to apply financial aid from a new aid year toward charges from a previous aid year, our office make take this opportunity to advise the student of the remaining outstanding debt. UMKC is not responsible for any fees incurred by the delay in disbursement as long as the aid is still disbursed within the required federal guidelines.

Excess federal financial aid from one semester will be automatically credited toward any balances from prior terms in the same financial aid year. All allowable prior term balances will be paid before any refund is issued to the student. Financial aid applied to a prior semester balance in the same academic year is NOT refundable. Any other loan, VA benefit, or scholarship funds will be applied to any prior term balance unless specifically indicated for a certain semester by the issuer of that aid. Students who have initiated a repayment agreement are not exempt from aid applying to prior term balances.

Occasionally the Financial Aid and Scholarship Office makes adjustments to both current and previous semester terms financial aid award for a variety of reasons, including but not limited to, 1) total withdrawal from the University, 2) a student’s reduction in credit hours, 3) a student receiving aid at another University, and 4) a student losing eligibility for a particular type of aid. Any balance created by the adjustment of a financial aid award is due immediately and is subject to enrollment holds and transcript holds regardless of the invoiced due date.

18) Write-Off Balances/Uncollectable Debts - Click here.

The University may choose to write-off balances it deems uncollectable. However, students remain responsible to pay any balance, including late fees and finance charges, after a debt has been written-off. These balances must be paid in full to release transcripts, certificates, or diplomas. Students who want to repay their written-off balance need to contact the Cashiers and Collections Office to have the debt reinstated prior to paying. Once the written-off debt is reinstated it is subject to the resumption of finance charges and late fees.

The UMKC Cashiers and Collections Office reserves the right to resume collection activities on written-off balances. The only balances that students are not responsible for paying are those debts which have been legally discharged though bankruptcy filing and verified with the University of Missouri System General Counsel.

19) Enrollment Holds - Click here.

Students with charges added to the current semester after the last billing date of that semester, unpaid prior term balances, active bankruptcy filings, or returned checks on their account are subject to an enrollment hold from the Cashiers and Collections Office. Enrollment holds may be placed on student accounts by other University Offices as well.

The Cashiers & Collections Office will typically place enrollment holds on accounts after the third due date (03/20 and 10/20) the last due date (04/20 and 11/20) of every semester; prior to open enrollment for the upcoming semester.. Due to overlap in the enrollment period and the Payment Due Dates or 6) Semester Payment Schedule (this page) the final scheduled semester payment may not come due until after the enrollment hold is placed. Students who have made their prior invoiced payments in full and on time may have the enrollment hold lifted. Students who manage to enroll without addressing their balance are subject to enrollment holds that will prevent drops & adds until the balance is addressed, they may also be dropped for classes.

The Cashiers and Collections Office may place enrollment holds on a student with an unpaid balance in default with another University System Campus (Columbia, Rolla, or Saint Louis). The Cashiers and Collections Office would need to receive written notification from that campus that the balance has been satisfactorily resolved to remove that type of enrollment hold.

Occasionally the Financial Aid and Scholarship Office makes adjustments to both current and previous semester terms financial aid award for a variety of reasons, including but not limited to, 1) total withdrawal from the University, 2) a student’s reduction in credit hours, 3) a student receiving aid at another University, and 4) a student losing eligibility for a particular type of aid. Any balance created by the adjustment of a financial aid award is due immediately and is subject to enrollment holds and transcript holds regardless of the invoiced due date.

Cashiers and Collections Office enrollment holds may be removed if the student:

  • Pays their entire account balance in full.
  • Pays the existing repayment agreement balance
  • Initiates a new past term repayment agreement, an additional down payment may be required when starting a new repayment agreement.
  • Pays the most recent term balance in full and continues payments on their existing past term repayment agreement. Payments on the existing repayment must also be brought current.
  • Replaces any returned check or credit card payments with cash or money order.
  • For more information on Bankruptcy enrollment holds see the
    5) Bankruptcy Filings section.

20) Petition/Appeals Process - Click here.

The Cashiers and Collections Office is responsible for billing of all University charges including, but not limited to, tuition & fees, housing, meal plans, bookstore, recreation center, student health & wellness, and parking. The Cashiers and Collections Office is also responsible for collecting payments for these charges. The Cashiers and Collections Office does not waive, remove, or forgive charges. Students who wish to petition or appeal any balance may follow the instructions at the links below:

Students with a balance under appeal are expected to continue minimum payments toward their balance. Balances under appeal are still subject to late fees & finance charges during the petition process. Balances under appeal my also result in enrollment holds. Should a petition be granted any over-payment will be refunded and the associated late fees and finance charges waived.

21) Returned & Disputed Payments (Checks, E-Checks, Credit Card Payments) - Click here.

Any personal check or e-check payment through Quick Pay application that is not honored by your bank will result in a $25 returned check fee. Any credit card payment that is later disputed with the credit card company is also subject to a $25 fee.

If the returned payment was made in an attempt to enroll in current semester classes your classes may be subject to cancellation. If the returned payment resulted in the release of transcript or diploma, the documents must be returned to the University until the balance is paid in full.

The University will pursue all options in collecting on returned payments including assignment to outside collection agency, legal prosecution with the Jackson County (Missouri) District Attorney’s Office, and/or referral to UM System legal counsel to initiate other legal proceedings. Once students are assigned for bad check prosecution or other legal proceedings they are not eligible for any alternative arrangements with the Cashiers and Collections Office.

The Cashiers and Collections Office reserves the right to administratively withdraw any student with a repayment agreement if either the down payment to start the agreement or a payment to bring the agreement current returns.

Returned check balances must be paid in full to remove enrollment holds and must be paid in full prior to starting a repayment agreement. Certain types of aid may be automatically applied to a returned check balance when it is disbursed, however anticipated aid is not sufficient to resolve any hold preventing enrollment, transcript release, or charging privileges.

Electronic Payments - Students who submit any type of electronic payment that is stopped/returned/disputed are subject to having all electronic payment options suspended or permanently stopped.

Third Party Payments - Students are also held responsible to replace any payment submitted by a third party on their account that returns for any reason.

22) Minors & Statement of Parental Responsibility - Click here.

Minors attending any UMKC class, whether on campus, through their high school, on-line, or any other satellite classroom are required to have consent from a parent or legal guardian. That parent or legal guardian must also accept financial responsibility for any and all balances that the minor student may incur. Both the University of Missouri’s Statement of Financial Responsibility and and High School College Program Application for Admission, which includes a provision for parental permission and financial responsibility, must be signed at time of enrollment. Students who enroll without signing and returning the require documents will be dropped from classes and will not be eligible for credit or re-enrollment until the documents are returned.

Additional information regarding the HSCP program can be found at http://www.umkc.edu/hscp/Courses/FeeInformation.asp

23) Drop for Nonpayment & Administrative Withdrawals - Click here.

Drop for Non-Payment
  • In the Spring and Fall Semesters the Cashiers & Collections Office in conjunction with the Registration & Records Office will drop students for nonpayment. Students who have not paid 25% of their semester balance by the first due date of the semester will be at risk of being dropped before that semester’s census date.
  • Students who anticipate using financial aid to pay their balances need to accept their aid and verify it is disburses prior to the drop date. Students’ whose aid award and/or disbursement is delayed for any reason are still responsible for either making the 25% payment or having a hold put on their enrollment by the Financial Aid and Scholarships Office.
  • Students at risk of being dropped will be sent an email notification to their UMKC email address and the Cashiers & Collections Office will attempt to contact the student via phone as well. The drop notification email contains specific information on the process to avoid being dropped and how to get re-enrolled if they are dropped.
  • Students who are dropped for nonpayment will only receive a 20% refund/removal of educational fees for that semester. It is the students’ responsibility to follow the Registration & Records Office established semester refund schedule for other types of withdrawals.
  • If a student is dropped for nonpayment the student is still responsible for 100% of any charges with the Bookstore, Parking office, One Card Office, Clinic, Pharmacy, Short Term Loan, or any other auxiliary office on campus.
  • The Cashiers and Collections Office reserves the right to administratively withdraw any student with a repayment agreement if either the down payment to start the agreement or a payment to bring the agreement current returns.
  • The Cashiers and Collections Office reserves the right to administratively withdraw any student with an unpaid balance in default with another University System Campus (Columbia, Rolla, or Saint Louis).
Administrative Withdrawals
  • The University reserves the right to administratively withdrawn students from any and all classes, prior to the first day of the semester, if the revocation of financial aid or any other actions create a balance for a previous semester.
  • The University reserves the right to administratively withdrawn students from any and all classes, prior to the first day of the semester, if an academic or disciplinary issue arises after the student enrolls in a future semester.
  • Administrative withdrawals are processed at 100% (complete removal) of tuition and educational fees for the semester.

24) Soldiers & Sailors Civil Relief Act - Click here.

The Soldiers & Sailors Civil Relief Act provides protections for Armed Forces Service members called to active duty during war time. The protections include a limit on finance charges that can be applied to any unpaid debt. This limit of finance charges specifically DOES NOT apply to Federal Student Loans.

In order to ensure compliance with this Act the UMKC Cashiers and Collections Office will suspend the monthly finance charge and late fee applied to any accounts receivable balance for any current or former student called to active duty; provided they did not incur the debt while already on active duty. Monthly invoices will continue to be sent to the address on file with the Cashiers and Collections Office, but the assessment of finance charges and late fees will stop during the duration of the active duty assignment.

Any current or former student with an outstanding balance who is called to active duty can request the stay on finance charges and late fees by completing a SSCRA Request form available Click here and submitting it to the UMKC Cashiers and Collections Office along with a copy of their active duty orders. The form and copy of active duty orders need to be provided to the UMKC Cashiers and Collection Office as soon as possible, but within 90 days of the active duty start date. The documents can be delivered in person to our office, emailed to cashiers@umkc.edu, or mailed to our payment address.

Resources

Student Insurance

Short Term Loan Policy

Current Students

Financial Aid and Scholarships

Contact information

Phone: 816-235-1365
Fax: 816-235-5510
E-mail: cashiers@umkc.edu

Physical location

Administrative Center
5115 Oak St.
Room 112
Kansas City, MO 64112