Status Updates

UM System wide outages can be found on the UM IT System Status website.

Current Outages

Currently there are no outages.

Upcoming Outages

There are no upcoming outages.

Past Outages (Last 72 Hours)

There have been no outages over the last 72 hours.

Current and Upcoming Change Management Notices

 Uninstall Eset Security and replace with Microsoft Defender ATP on Mac devices (11/16/2020 12:19:00 PM)

All IS Macs will have Eset removed and Microsoft defender ATP installed in its place on November 6th. If no issues are found, this will be deployed to the rest of campus on November 16th.

 Upgrade JAMF Pro (11/30/2020 10:25:00 AM)

Upgrade JAMF Pro from 10.15.1 to 10.25.2

 Zoom Desktop Client Update (1/18/2021 3:00:00 AM)

All systems managed by SCCM and Jamf running the Zoom Desktop Client will be updated to version 5.4.7. This update includes new features, security enhancements, and bug fixes.

Full details for this update can be found at

 Palo Alto GlobalProtect VPN Client Deployment (1/25/2021 3:00:00 AM)

The Palo Alto GlobalProtect VPN client will be deployed to all faculty and staff computers managed by SCCM and Jamf. This new VPN client will supplement the native IPsec VPN used by macOS computers and the native PPTP VPN on Windows systems. The GlobalProtect VPN offers an improved experience as it is able to selectively route only campus resource traffic over the VPN and route all other traffic over the computer's direct internet connection.

 Change of email tagging method for UMKC (5/19/2021)

In conjunction with the change in how SMTP email will deliver to UMKC mailboxes, the tagging will be adjusted for UMKC mailboxes. All externally-sourced inbound messages to will receive an tag similar to the tagging now. Since the tagging will be done by Office 365, it may be slightly different in color, appearance, or wording. Attempts will be made to keep it as consistent as possible with the pre-May 19th version of the tagging.

 RooLabs Online Upgrade (5/19/2021 8:00:00 PM)

Upgrading Roolabs from to This upgrade is required for the new Guacamole Integration.

 Inbound email for and other domains will migrate to direct delivery to Office 365 (5/20/2021)

Currently inbound email for UMKC domains goes through a legacy service, then legacy Exchange, then to Office 365. With all mailboxes and DLs migrated, delivery will be changed to go directly to Office 365. Each UMKC campus domain will need to adopt the new MX record value, and for groups whose DNS is managed by a 3rd party, we will provide you with the updated MX values.

 Papercut Application Server Upgrade (5/20/2021 9:00:00 PM)

We will be upgrading the following Papercut servers from 19.1.5 to 21.0:, SCE, Athletics, and AUPD.

 DNS & DHCP Server Upgrades (5/26/2021 10:00:00 PM)

Information Services Network Architecture will be upgrading the DNS & DHCP servers to the latest stable code release. These servers are part of a redundant cluster so no loss of service to campus is expected during this upgrade.

 UCCX Server Upgrade (5/28/2021 8:00:00 PM)

We will be upgrading the UCCX server, the server for all of the call queues, from version 12.5.1 to 12.5.1SU1