Student Computing Labs → FAQ

To log on to the computers in the IS-managed general student computer labs, follow these steps:

1. Click the mouse or press any key on the keyboard.
2. Read the information screen presented and click on "OK".
3. Type your UMKC Username in the "user name" box and your password in the "password" box.
4. Click on the arrow to the right of the user name and password boxes.

To log off from the computers in the IS-managed general student computer labs, follow these steps:

1. Click on the "Start" button.
2. Click the "Log Off" button.

Be sure that you log off from your computer to protect your email and data files.

If you have applied to or attended other UM campuses, your account may have been created on their system instead of as a UMKC-USERS account. In this case, you won't have access to many of your computer resources, like network storage space or printing. To have your account moved to the UMKC-USERS domain, you will need to contact the Technology Support Center at 235-2000.

If you wish to keep your account on the other domain, you can still log on to IS-lab machines by selecting the appropriate domain. You will type in the appropriate domain name, then your username, using the following format: domain_name\your_username

Here is a list of domain names that might assist you:

• TIGERS
• MST-USERS
• UMSL-USERS

To preserve the security of your account, if you are idle for more than 15 minutes, the system you're working on will automatically log you off. You will receive a pop-up box notification message before this happens which gives you 3 minutes to cancel the automatic log-off.

UMKC uses Microsoft Office 365 for Education as the official email program for the University. Full information on this service can be found here:

http://www.umkc.edu/is/webmail/live/

The Outlook Live email system was replaced by Microsoft Office 365 for Education. Full information about this transition can be found here:

http://www.umkc.edu/is/webmail/live/upgradefaq.asp

The Office ProPlus software is available to enrolled UMKC students free of charge through your Office 365 account. Only currently enrolled students have access to this free software. Full information is available at:

http://www.umkc.edu/is/webmail/live/o365proplusfaq.asp

UMKC students can use up to $42.50 of print quota in IS-managed general student computer labs each semester at no charge. This print quota does not roll-over from semester to semester.

If you use your entire $42.50 of free quota before the semester ends and choose to print additional pages, the cost of the print job is automatically deducted from your OneCard balance (Roo Bucks). This transfer is non-refundable!

Every time you print, you will be prompted to confirm the print job before it goes on to the printers. This will ensure you can see how much each print job is deducting from your free print quota or your Roo Bucks. If you have used your $42.50 of free quota in a given semester, be sure you only confirm print jobs that you wish to pay for out of your Roo Bucks.

Your $42.50 of free print quota is automatically used in the IS-managed general student computer labs, the UMKC Libraries, the School of Law, and the School of Education TLL.

The cost of printing 8.5 x 11 black & white pages in the IS-managed general use student computing labs is $.04 for duplex printing and $.05 per single-sided page. The duplex cost only applies to pages that actually have printed matter on both sides. If your document has a page that is blank on one side, it will use the regular amount of $.05 of print quota for that page.

Please check with the site you're using for costs of enhanced printing, such as color pages.

UMKC students' PaperCut (printing) accounts are set at $42.50 shortly before the beginning of each Fall, Spring, and Summer semesters. The specific dates are listed on the main Labs webpage. Students who enroll after the start of the semester will receive their print quota within 48 hours of enrollment.

When you log on to any computer in an IS-managed general student computer lab, a window will pop-up that tells you how much print quota you have left.

If you have closed or minimized this window and want to restore it, click on the icon at the bottom-right corner of your monitor.

If you have already used your $42.50 of print quota for the semester and choose to print additional pages, your OneCard will automatically transfer funds (Roo Bucks) to cover the cost. This transfer is non-refundable!

Every time you print, you will be prompted to confirm the print job before it goes on to the printers. This will ensure you can see how much each print job is deducting from your free print quota or Roo Bucks. If you have used your $42.50 of free quota for the semester, be sure you only confirm print jobs that you wish to pay for out of your Roo Bucks.

Roo Buck accounts must be activated by the Roo Card Office prior to your first on-line deposit. Contact the Roo Card office at (816) 235-6657 or umkcroocard@umkc.edu.

To learn more about adding funds to your Roo Bucks, please go to:

https://info.umkc.edu/one-card/roo-bucks/

All lab printers default to duplex printing (printing on both sides of each page). If you need to print on one side of each page, leaving the back blank (single-sided printing), you will need to manually select this option for every print job.

When printing a single-sided document in the Microsoft Office Suite, there will be an option in the "Settings" section of the "Print" page for selecting "Print One Sided".

When printing a single-sided document in a web browser, there should be an option in the "Print" window to adjust either the "Settings" or "Preferences".

Find the drop-down menu associated with printing on one or both sides, and choose your preference.

Please remember that the discounted rate of $.04 per side of duplex printing only applies to eligible pages. If your document has a page that is blank on one side, it will use the regular amount of $.05 of print quota for that page.

The Miller Nichols Library provides color printing services. Full information can be found here:

http://libguides.library.umkc.edu/printing

Note that color printing is not available in the second floor computer lab of the Miller Nichols Library.

Color printers are also available in the Health Sciences Building, room 3304, computer lab. Color printouts cost $.24 per page and are deducted from your print quota following standard procedures. Please note that printing a grayscale (Black and White) document to a color printer will still count as a color printout and will cost $.24 per page. The color printers in the HSB 3304 computer lab default to duplex printing.

You can see what you've printed by checking your "Print History" within the PaperCut print management software. This can be accessed by clicking on the "Check Your Print Quota" link at the top of this page or by clicking on "Details..." in the pop-up window that tells you how much print quota you have left.

You can also review your print quota usage and transfers from your OneCard by checking your "Transaction History" from this site.

If you aren't satisfied with your printout, you can take it to the Student Assistant and show them what is wrong. After confirming the issue, they will send in an official problem report so that your quota can be refunded for that print job. Note that refunds are only given for technical issues with the printers. Print quota refunds can take up to two business days, so please plan your print use accordingly. No monetary refunds are given, only refunds to your print quota.

Follow these steps to print your class schedule on one page through Pathway:

1. While looking at your selected class schedule in Pathway as a "Weekly Calendar View", click on "Printer Friendly Page".
2. Click on the cog icon in Microsoft Internet Explorer, then click on Print, then click on "Page Setup":



3. In the Page Setup window, adjust the settings as follows, then click "OK":
• "Page Size" needs to be set at Landscape.
• All margins need to be set at .5 inches.
• All Header and Footer entries need to have "-Empty-" selected.



4. Click on the cog icon in Microsoft Internet Explorer, then click on Print, then click on "Print Preview":



5. Change the Print Size to "80%" under "Shrink To Fit".



6. Check the Print Preview view to make sure it's fitting on one page. If it isn't, modify the print size until it does. You can see how many pages it will take to print at the bottom center of your browser window.

To access your Q: drive storage space, follow these steps:

1. Click the "Start" button, then select "Computer" from the right side-bar that appears.



2. In the "Network Drives" section, find the listing that starts with your username. This is your Q: drive storage space.



3. Double-click on the Q: drive listing. You can save your files in any folders you create here, in the main Q: drive directory, or in the "My Documents" folder on the Q: drive.



Note: saving files to locations other than the Q: drive may result in the file being lost when you log off of the lab computer.

Information on accessing shared drives from home can be found here: http://www.umkc.edu/is/Support/services/VPN/.

Students receive 500 MB of storage space on the Q: drive.

To save an image in PDF format, copy the image and paste it into Microsoft Word, then select "File", "Save As..." and scroll down to the "PDF" option. You can also convert a Word document to PDF format using this method.

To avoid many possible issues when printing a .pdf file, follow these steps:

1. Move your mouse to the bottom of the screen for a few moments to make the menu bar appear, then click on the "Print" icon.



2. Click on the "Advanced" button.



3. Select the box next to "Print as Image", then click the "OK" button.

To print from the SPSS software, print your output to the Microsoft XPS Document Writer or a PDF file and then print the resulting document.

The help files for SPSS can't be accessed from within the SPSS software. To access the help files, use the Start Menu and navigate to "All Programs", "Statistical & Mathematical Software", "SPSS", "SPSS Help".

The WRDS database can be accessed by using the Internet Explorer or Firefox web browser using this URL:

https://wrds-web.wharton.upenn.edu/

Access to this database is limited to students who have approved accounts. To request access to this resource please contact Dr. Nathan Mauck (mauckna@umkc.edu). Once you have been granted access you will receive an email with instructions on how to register a new account.

You need to sign in to Outlook Web Access using your full email account name (UMKC Username@umkc.edu) in order for the spell-check function to work correctly.

As of Janurary 12th 2018, Firefox profiles on Lab and ILE Computers are no longer stored on the Q: Drive. This was to provide better performance and stability to our users. However, some users may notice that their bookmarks may have gone missing. You can restore them and import them to Firefox Sync by using the below instructions.

1. Click the Bookmarks button, then click Show All Bookmarks.
2. In the Library window, click the Import and Backup button and then select Restore.



3. Click the Choose File button to select the backup from which you want to restore:
   1. Open your Q: Drive from This PC
   2. Open the Firefox-Profile folder and then the bookmarkbackups folder
   3. In the bookmarkbackups folder, choose the newest file ending in .json.lz4
   4. After clicking Open twice, your bookmarks will be imported into your local Firefox session.



4. If you are not already logged into Firefox Sync, do that now from the Settings Menu.
   1. More information can be found at the address below.
      https://www.mozilla.org/en-US/firefox/features/sync/

   

5. After logging in, Firefox Sync should automatically merge your old bookmarks with any already existing in Firefox Sync.

To access your student records, sign up for classes, pay fees, and more, use the following website: http://www.umkc.edu/registrar/.

There are no facilities for sending faxes from the labs.

Search for library materials via the main search box at https://library.umkc.edu/ For assistance using the library catalog, please speak with Miller Nichols Library personnel at the First Floor Services Desk of the library or call (816) 235-1526.