How to Use Your 7911 IP Phone

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User Guides

Click here to download the Quick Reference Guide.

Click here to download the full user guide.

How to enter your phone location

7911 Phone Layout

1 Phone Screen Displays phone menus and call activity including caller ID, call duration, and call state
2 Cisco IP Phone series Indicates your Cisco IP Phone model series.
3 Softkey buttons Each activates a softkey option displayed on your phone screen. Click here for definitions of each softkey.
4 Navigation button Allows you to scroll through menu items.
5 Applications menu button Displays the Applications menu that provides access to phone logs and directories, settings, and services.
6 Hold button Places the active call on hold, resumes a call on hold, and switches between an active call and a call on hold.
7 Keypad Allows you to dial phone numbers, enter letters, and choose menu items.
8 Volume button Controls the handset, headset, speaker, and ringer volume.
9 Handset w/ light strip The light strip on the handset indicates an incoming call or new voice message.

Common Phone Tasks

Place a call Go off-hook before or after dialing a number
Redial a number Press Redial.
Hold/resume a call Highlight the call, and press .
Forward Phone Press more softkey, press CFwdAll, enter the 4-digit extension or press the Msgs softkey to forward to voicemail.  Note:  Do not forward the phone to voicemail by forwarding to x5000, it will not work correctly.
Transfer a call Press Transfer, dial the number, then press Transfer again.
Conference Call Press, more > Confrn, dial the participant, then press Confrn again.
Call Pickup Lift the handset, press PickUp

Phone Screen Icons

Call Forwarding enabled
Call on hold
Connected call
Incoming call
Shared line in use
Handset in use
Speaker in use (Monitor only)
Message waiting
Option Selected
Feature enabled