User Guides
Click here to download the Quick Reference Guide.
Click here to download the full user guide.
Click here for an interactive online tutorial. (External Link)
How to enter your phone location
7961 Phone Layout
| 1 | Programmable Buttons | Depending on configuration, these buttons can be phone lines, speed dials, or phone features. |
| 2 | Phone Screen | Shows phone features. |
| 3 | Footstand button | Allows you to adjust the angle of the phone base. |
| 4 | Messages
 |
Autodials Voicemail. |
| 5 | Directories
 |
Opens/closes the Directories menu to access call logs and a searchable directory.) |
| 6 | Help
 |
Activates the help menu. |
| 7 | Settings
 |
Opens/closes the Settings menu to access ringers, screen contrast, etc. |
| 8 | Services
 |
Opens/closes the Services menu. *Note: This button may not be configured on your phone. |
| 9 | Volume
 |
Controls the handset, headset, speakerphone, and ringer volume. |
| 10 | Speaker
 |
Toggles the speakerphone on or off. |
| 11 | Mute
 |
Toggles the Mute feature on or off. |
| 12 | Headset
 |
Toggles the headset on or off |
| 13 | Navigation button | Allows you to scroll through menus and highlight items. When phone is off-hook, displays your Placed Calls log. |
| 14 | Keypad | Allows you to dial phone numbers, enter letters, and choose menu items. |
| 15 | Softkey | Each button activates the softkey option displayed on your phone screen. Click here for definitions of each softkey. |
| 16 | Handset light strip | Indicates an incoming call or new voicemail. |
Common Phone Tasks
| Place a call | Go off-hook before or after dialing a number |
| Redial a number | Press Redial. Or press the Navigation button to see the Placed Calls log. |
| Hold/resume a call | Press Hold or Resume. |
| Forward phone |
Press CFwdAll, enter the 4-digit extension or press the 
button to forward to voicemail. Note: Do not forward the
phone to voicemail by forwarding to x5000, it will not work correctly. |
| Transfer a call | Press Transfer, dial the number, then press Transfer again. |
| Conference Call | Press, more > Confrn, dial the participant, then press Confrn again. |
| Call Pickup | Lift the handset, press PickUp. |
| Mute your phone |
Press
. |
| Use call logs |
Press the
,
highlight the call, then lift handset. |
| Switch to handset during call | Pickup the handset. |
| Switch to speakerphone/headset during call |
Press
or
,
then hand up the handset. |
| View Help on phone |
Press
. |
Phone Screen Icons
 |
Call Forwarding enabled |
 |
Call on hold |
 |
Connected call |
 |
Off-hook |
 |
On-hook |
 |
Incoming call |
 |
Shared line in use |
 |
Handset in use |
 |
Headset in use |
 |
Speakerphone in use |
 |
Message waiting |
 |
Speed Dial configured |
 |
Option Selected |
 |
Feature enabled |