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Frequently Asked Questions

Q:  How do I change my Unity Connection Phone Password?
A:  If your voicemail box is assigned to your email account, your password can be reset online. Please visit for instructions.
Q:  What is the Unity Connection server name?
Q:  Why are people telling me that when they try to leave a message, it is saying, "mailbox is full"?
A:  The current limits on voicemail are set to 38 Mb, which correlates to approximately 100 minutes of voicemails.  Please delete voicemail that are no longer needed to free up room. 
Q:  How do I transfer a call directly to voicemail?
A:  Ask the caller to hold.
  1. Press "Transfer"
  2. Press * and Dial the extension
  3. Press "Transfer" to finish the transfer.

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