Phones

Monthly Voice Service - $35 / month
4-digit dialing, unlimited campus/local calls, voicemail, all features, repair/replacement

Call Handler Setup - $50 basic / $80/hour complex
Per call handler requested

Change Class of Service - $50 / phone / request
E.g., remove long-distance block, add pickup group

Domestic Long Distance - $0.10 / minute
Per completed domestic call

International Long Distance - $0.11 - $20+ / minute
Based on contract pricing

Expedite Fee - $200 / request
Multiple changes on one phone count as one charge

Move Voice - $50 / move
Departments may self-move IP phones at no charge

Network Port Activation - $25 / jack + cables
Access to UMKCnet, MOREnet, Internet, Internet2

New Desktop Phone - IP 8851: $95 / IP 8865: $130
Per new phone ordered

Point to Point Circuit - $150 install + $22.50 / mo
For alarm lines and similar devices

Voice Port Installation - $250 / installation
Does not include phone purchase cost

Voice / Data Jack Installation - $225 - $275
Does not include jack activation

Provided at no additional cost

• Remove a phone
• Voicemail password changes/resets
• Remove voicemail
• Disconnect a voice or data jack
• 35+ campus elevator phones
• All data network services
• 60+ emergency phones (Blue Towers)

Cisco Unity Connection integrates voicemails with your Outlook inbox. Mailboxes have a 38 MB storage limit (about 8 minutes of recordings). When full, callers cannot leave messages.

Checking your voicemail

• By Phone (on campus)
  • To access your main mailbox from campus, press the voicemail button (cassette tape icon) or dial 5000, then enter your password.
  • To access another mailbox, dial 5000, press * immediately, then enter the mailbox extension and password.
  • New users should use the temporary PIN from the setup email and follow the prompts
    to change it.
• By phone (off campus)
  • To access voicemail from off campus, dial 816-235-5000, press *, enter your extension, then enter your password.
• Online
  • To check voicemail online, sign in with your UMKC username and password at Unity Connection Personal Communications Assistant. After signing in, choose Web Inbox.

Changing your voicemail password

1. Go to the Unity Connection Personal Communications Assistant.
2. Sign in with your UMKC username and password.
3. Select Messaging Assistant.
4. Select the Passwords column at the top, and then change pin. Put the new pin in twice.
5. Select Save.

To change your voicemail password by phone, choose Option 4 (Change Setup Options), then Option 3 (Preferences), then Option 1.

Password Rules

• At least 5 digits long.
• Cannot include your extension or its reverse.
• Must contain at least three different digits.
• No all-ascending or all-descending sequences (e.g., 12345 or 54321).
• No digit used more than twice consecutively (e.g., not 14777).
• No more than 3 consecutive ascending or descending digits (e.g., not 1234).
• Cannot start with 0.
• Resets every 180 days; must differ from your last 3 passwords.

Emptying your mailbox

Important: Deleting a voicemail email from Outlook does not delete the voicemail from your Unity mailbox. Voicemails delivered to Outlook are copies. You must permanently remove deleted messages using Web Inbox or by phone, or your mailbox may fill up and callers will not be able to leave messages.

Delete voicemail from your phone

1. From your phone, press the voicemail button (cassette tape icon).
2. Enter your PIN, then press #.
3. To delete the message you are listening to, press 7.
4. To permanently remove deleted messages, press 3 for old messages, then press 2 for deleted messages.
5. Press 2 to erase deleted messages. When asked to confirm, press 1 to delete. If asked which messages to delete, press 1 for voice messages only.
6. To return to the previous menu, press *.

Delete voicemail from the web

1. To empty your mailbox online, sign in with your UMKC username and password at Unity Connection Personal Communications Assistant. After signing in, choose Web Inbox.
2. Once you are signed in, you will land on the Inbox page. Unread messages appear in bold. To delete a message, select it, then select the delete button on the far right.
3. Deleting messages from the Inbox does not fully remove them. Go to the Deleted tab, select Empty Deleted Items, and confirm when prompted. This step completely removes the messages from the system.

Checking and managing your voicemail

First-time setup: New users should use the temporary PIN from the setup email. The first time you sign in by phone, you will be prompted to change the PIN. Follow the prompts to finish setting up the mailbox.

Important: Deleting email does not delete your voicemail.
Voicemails delivered to Outlook are copies. You must delete messages using one of the methods below, or your mailbox will fill up and callers will not be able to leave messages.

Message waiting light
Listening to a voicemail from your email does not clear the light on your desk phone. Listen using the phone, the Webex app, or the Webex User Hub to clear it.

• Using your campus phone
  • From your assigned desk phone, press the voicemail button (cassette tape icon), then enter your PIN followed by # (pound).
  • If you dial 8600 from campus and are asked for a mailbox ID, enter your extension followed by #, then your PIN followed by #.
  • To access a different Webex mailbox, dial 8600, immediately press * (star), enter the mailbox extension followed by #, then the PIN followed by #.
  • To listen to messages, press 1.
  • To delete the current message, press 7.
  • To delete all messages, press * to return to the main mailbox menu, press 7, then press 1 to confirm. Delete All Messages cannot be undone.
• From an off-campus phone
  • To access Webex voicemail from off campus, dial 816-235-8600. Enter your mailbox ID followed by #, then enter your PIN followed by #.
  • To listen to messages, press 1.
  • To delete the current message, press 7.
  • To delete all messages, press * to return to the main mailbox menu, press 7, then press 1 to confirm. Delete All Messages cannot be undone.
• Webex User Hub (online)
  • Go to Webex User Hub and sign in.
  • Select Settings, then Calling, then Voicemail. Select Manage voicemails.
  • To listen to a voicemail, expand the message by selecting the right-facing chevron (>) next to that message. The chevron is to the right of the trash can icon.
  • To delete one message, select the trash can icon under Actions.
  • To delete multiple messages, select the checkboxes to the left of the messages, then select Manage in the top-right corner and select Delete.
  • To delete all visible messages at once, select the checkbox to the left of the Name column heading, then select Manage and Delete.
• Webex desktop app
  • Open the Webex app. Select the Voicemail icon on the left side. The icon looks like a cassette tape.
  • To listen to voicemail, select a message, then choose Play.
  • To delete, select the message, then choose Delete.
• Webex smartphone app
  • Open the Webex app. Tap Calling, then tap the Voicemail tab at the top.
  • To listen to voicemail, select a message, then tap Play.
  • To delete, select the message, then tap Delete. On some phones, you can swipe left
    on the message and tap Delete.

Changing or resetting  your voicemail PIN

1. Sign in to Webex User Hub.
2. Select Settings, then Calling, then Voicemail.
3. Select Reset voicemail PIN.
4. Enter your new PIN and save.

Locked out?

After 3 incorrect PIN attempts, your voicemail account will lock.
To unlock it yourself, sign in to the Webex User Hub and reset your voicemail PIN. Resetting your voicemail PIN unlocks the account automatically.
If you cannot sign in to the Webex User Hub, submit a ticket to have your voicemail PIN reset.

PIN requirements

• Length: 6 to 30 digits.
• No reuse: Cannot reuse any of your last 10 voicemail PINs.
• No reversal: Cannot be the reverse of your most recent PIN.
• No phone number: Cannot include your number or extension, or their reverse.
• No repeated digits: Not the same digit three times in a row.
• No obvious patterns: No more than 3 consecutive ascending or descending digits, such as 1234.

MFA required

Signing in to Webex requires Multi-Factor Authentication. Set it up first if you haven't already: MFA setup instructions.

Signing in to the Webex User Hub

The Webex User Hub is where you manage voicemail, call settings, greetings, and your PIN.

1. Go to Webex User Hub and enter your UM System email address.
2. You will be redirected to the UM System sign-in page. Enter your email again, select Next, enter your password, then select Sign in.
3. Complete MFA: the screen shows "Approve sign-in request" and a number. In Microsoft Authenticator, tap the lock icon and enter that number.
4. Optional: before approving the sign-in request, select the “Don’t ask again for 30 days” checkbox to skip MFA on this device for 30 days.
5. After signing in, select Settings on the far left, then select Calling to find voicemail and call settings.

Managing call settings in Webex User Hub

In the Webex User Hub, select Settings, then Calling, then Call Settings. Use Call Settings to manage call forwarding and Do Not Disturb (DND). When DND is on, your phone will not ring and callers will receive a busy signal.

Webex app softphone for Webex Calling users

Use the Webex app as your softphone app if your department has moved to Webex Calling.

On your computer

The Webex app should already be installed. Type "Webex" in the Windows search box, open the app, and sign in with your UM System email address. Complete MFA when prompted.

On your smartphone

Important: Install Webex by Cisco only. Do not install "Webex Meetings" or "Webex for Intune". Those apps will not work for your office phone.

• Android
  • Open Google Play and install Webex by Cisco.
  • Tap Allow when prompted so calls can ring. If notifications are blocked, Webex calls may not ring unless the app is open. Then tap Sign in.
  • Enter your UM System email address, tap Next, and complete MFA.
  • When asked for Record audio permission, select Allow only while using the app.
  • When asked for Find nearby devices permission, select Don’t Allow.
  • When asked for Make and manage phone calls permission, select Allow.
  • When asked for Take pictures/record video permission, select Allow only while using the
    app.
  • Tap OK on the emergency calling notice. 911 calls from the Webex mobile app are handed to your phone's dialer; your mobile carrier provides the location.
• iPhone (iOS)
  • Open the App Store and install Webex by Cisco.
  • Tap Allow when "Webex Would Like to Send You Notifications" appears so calls can ring. If notifications are blocked, Webex calls may not ring unless the app is open. Then tap Sign in.
  • Enter your UM System email address, tap Next, and complete MFA.
  • When asked for Microphone permission, select Allow. This prompt appears on the first call.
  • When asked for Camera permission, select Allow for video or QR scanning.
  • When asked for Bluetooth or Local Network permission, select Allow only if you use Cisco room or desk devices.
  • Tap OK on the emergency calling notice. 911 calls from the Webex mobile app are handed to your phone's dialer; your mobile carrier provides the location.