Information Services

Information Services

Remote Desktop

Home / Technology Resources / Remote Desktop

UMKC Faculty and Staff can use Remote Desktop to access their office PC from off-campus, even if connecting from a personal computer. Remote Desktop will allow you to access the remote computer exactly as if you were sitting in front of it. You will be able to interact with all of the computer's software and files via a secured connection. Remote Desktop can be used to connect from any Operating System to an on-campus Windows PC only. Remotely connecting from your computer to an on-campus Mac is not supported.

Finding your Computer Name

  1. Find your UMKC computer name on the Online Portal.
  2. Login with your username@umsystem.edu and UMKC Password.
  3. You have Remote Desktop permissions to access any computers in this list. You do not need to manually request access.

  1. Physically go the the computer you want to remotely access via Remote Desktop.
  2. Login to Windows.
  3. Right Click on the Windows Start Button.
  4. Select System.
  5. Write down the Device Name or Computer Name.
  6. Verify access:
    • Faculty/Staff: If you have physically logged into the computer in the last 90 days, you will have Remote Desktop access. Additional access requests can be submitted to the Technology Support Center or your IT Liaison.
    • Students: You cannot request access for yourself. Remote Desktop permissions requests must be submitted by your faculty sponsor or research advisor on your behalf.  

Step-by-Step Connection Instructions

  1. Start Remote Desktop Client from the Windows Start Menu or search for Remote Desktop from the taskbar.
  2. For Computer, enter the name of the remote computer to connect to. See above for instructions on finding your computer name.
  3. For Username, enter username@umsystem.edu
  4. Click on Show Options.
  5. Click on the Advanced tab.
  6. Under Connect from anywhere click on Settings.
  7. Select Use these RD Gateway server settings.
  8. Enter the server name tsg.umkc.edu
  9. Check the box for Bypass RD Gateway for local addresses.
  10. Under Logon settings check the box to Use my RD Gateway credentials for the remote computer. This will prevent you from having to enter your username and password twice.
  11. Click OK to save the Remote Desktop Gateway settings.
  12. Click on the General tab.
  13. Click Save to save this configuration as your default settings.
  14. Click Connect.
  15. When prompted for credentials, enter your UMKC password.
  16. Click OK.
  17. If you receive a warning regarding the computer certificate:
    1. Check the box "Don't ask me again..."
    2. Click Yes.

Windows 7 and Windows 8 computers do not support the modern security standards required for using Remote Desktop with UMKC PCs. Windows computers must also be CVE-2018-0886 compliant. Running Windows update periodically will ensure your Remote Desktop Client and Operating System reflect current Microsoft security patches. Connecting from off-campus no longer requires VPN since these instructions reflect usage of UMKC's secure Remote Desktop Gateway.

  1. Install the Microsoft Remote Desktop client (version 10.6 or higher) from the Apple app store.
  2. Open the Microsoft Remote Desktop application.
  3. Click the "+" icon.
  4. Select PC.
  5. For PC Name, enter the name of the remote computer to connect to. See above for instructions on finding your computer name.
  6. For User Account, click the dropdown to change the setting.
  7. Click Add User Account.
  8. For User Name, type your username@umsystem.edu in Domain\Username.
  9. For Password, type your UMKC Password. Note: you will need to update your Remote Desktop settings every time you change your UMKC Username password.
  10. Click Save.
  11. For Friendly Name, enter the PC name.
  12. Click on no gateway to change the setting.
  13. Select Add Gateway from the dropdown.
  14. For Server Name, enter tsg.umkc.edu
  15. For User Account, click Use PC User account.
  16. Select your UMKC username from the list.
  17. Click Add.
  18. Click Add again.
  19. To initiate the connection, double click on your PC Name tile.
  20. Click Show Certificate.
  21. Click Always Trust to prevent seeing this warning again for the PC specified.
  22. Click Continue.

  1. Install the Microsoft Remote Desktop app (version 10.4 or higher) from the Apple app store.
  2. Open the Microsoft Remote Desktop App.
  3. Tap the plus symbol in the upper right corner.
  4. Tap Add PC or Server.
  5. Tap PC Name.
  6. Enter the name of the remote computer to connect to. See above for instructions on finding your computer name.
  7. Tap Done.
  8. Tap Settings.
  9. Tap Friendly Name.
  10. Enter UMKC
  11. Tap Done.
  12. Tap Gateway.
  13. Tap Add Remote Desktop Gateway.
  14. Tap Server Name.
  15. Enter tsg.umkc.edu
  16. Tap Done.
  17. Tap Save.
  18. Tap Create Connection.
  19. Tap Save.
  20. To open the Remote Desktop Session, tap UMKC under Remote Desktops.
  21. If you are warned that “the server certificate cannot be validated” tap Connect Always.
  22. You will be prompted to enter your user name and password. Use the format username@umsystem.edu in Domain\Username. You may optionally choose to store the user name and password, but if you do so it is strongly recommended that you password protect your device.

  1. Install the Microsoft Remote Desktop client (version 8.1 or higher) from the Google Play Store.
  2. Open the Microsoft Remote Desktop App.
  3. Tap +.
  4. Tap Connection name.
  5. Enter a connection name such as UMKC
  6. Tap Next.
  7. Enter the name of the remote computer to connect to. See above for instructions on finding your computer name.
  8. Tap Done.
  9. Tap Gateway.
  10. Tap Add gateway.
  11. Tap Gateway name.
  12. Enter UMKC
  13. Tap Next.
  14. Enter tsg.umkc.edu
  15. Tap Next.
  16. Tap Next (do not enter a username).
  17. Tap Done (do not enter a password).
  18. Tap the Checkmark in the upper right corner.
  19. Tap User Name.
  20. Type your username@umsystem.edu in Domain\Username.
  21. Tap Next.
  22. Optional: If you choose to store your password, it is strongly recommended that you password protect your device. Type your UMKC Username Password. Note: you will need to update your Remote Desktop settings every time you change your UMKC Username password.
  23. Tap Done.
  24. Tap the Checkmark in the upper right corner.
  25. To open the Remote Desktop session, tap UMKC under Remote Desktops.
  26. You will be prompted to enter your UMKC password.
  27. If you are warned about an untrusted certificate, tap Trust Always.

These instructions reflect a system running Ubuntu 17.04 and Remmina 1.2. If you are using a different connection application or distribution of Linux, the dialog boxes will vary slightly, but the procedure will remain similar.

Prerequisite instructions to install Remmina 1.2 on Ubuntu 17.04:
  1. Depending on your environment, you may need to uninstall old versions of Remmina first.
  2. Open a Terminal window.
  3. Execute sudo apt-add-repository ppa:remmina-ppa-team/remmina-next and confirm the choice.
  4. Execute sudo apt-get update and confirm the choice.
  5. Execute sudo apt-get install remmina remmina-plugin-rdp libfreerdp-plugins-standard and confirm the choice.
  6. Reboot your computer.

Main Instructions
  1. Open Remmina.
  2. Click the green +.
  3. Next to Name, enter the name of the remote computer. See above for instructions on finding your computer name.
  4. Change the protocol to RDP.
  5. Next to Server, enter the name of the remote computer.
  6. Next to User Name, enter your UMKC Username
  7. Next to password, enter your UMKC password
  8. Next to Domain, enter UM-AD
  9. Click the Advanced tab.
  10. Next to RD Gateway server, enter tsg.umkc.edu **if you have trouble connecting with these instructions, substitute the UMKC Global Protect VPN for this step.
  11. Click Save.
  12. To open the remote desktop session, double click the entry with the name of the remote computer.
  13. If prompted to accept a certificate, click OK.