IT Services Catalog

Adobe Creative Cloud

 Students

 Faculty & Staff

UMKC offers discount subscriptions to Adobe Creative Cloud.

• Information: Adobe CC for Faculty/Staff
• Information: Adobe CC for Students

Amazon Web Services / Cloud Services

 Students

 Faculty & Staff

Please visit the site below for common support topics related to using cloud resources.

• Information: Cloud Services

Antivirus Software & Support

 Students

 Faculty & Staff

Computer viruses, worms, and other malicious software can destroy important data, compromise security, and generate a large volume of network traffic. UMKC offers protection for Staff & Faculty workstations as well as guidance for student and off-campus systems.

• Information: Antivirus Software & Support

Apple Support

 Students

 Faculty & Staff

Please visit the site below for common support topics related to using Apple computers on the UMKC network.

• Information: Apple Support

Approved Third Party Software Vendors

 Students

 Faculty & Staff

A list of third party software vendors that have been approved and cleared by UMKC’s security administrator.

• Launch: Vendor Listing on the Registrar's Office website

Audio & Video Services Support

 Students

 Faculty & Staff

Information on classroom or A/V design services and project planning assistance, requests for temporary Classroom Audio Visual equipment, and information on the different Video/Teleconferencing resources available at UMKC.

• Information: Audio & Video Services Support

Box

 Students

 Faculty & Staff

An enterprise-level cloud collaboration and file storage service. This is a UM System approved service for storing university data in the cloud.

• Information: Box Cloud Storage

eCommerce Solutions

 Students

 Faculty & Staff

UMKC constituents interested in developing an ecommerce based application/website/form can use either the RegOnline system or elect to have a custom application developed by Information Services. Please review the link below to learn more about these options.

• Information: Information about eCommerce options

eLearning Blog

 Students

 Faculty & Staff

The eLearning Blog supports the elearn Initiative on the UMKC Campus. Tutorials, eLearn Academy presentations, and other support materials are available.

• Information: eLearning Blog

Email Phishing Scams

 Students

 Faculty & Staff

Many colleges and universities have recently been the target of email phishing scams which attempt to trick students, faculty and staff into giving away personal information that can be used to access email or personal bank accounts.

• Information: Email Phishing Scams

Exchange Email for Faculty & Staff

 Students

 Faculty & Staff

General email-related topics and instructions, including how to get started, choosing and configuring an email program, dealing with spam, and accesing your UMKC email.

• Information: Email Setup for Desktop Clients
• Information: Email Setup for Mobile Devices
• Launch: Check Your Email Online

Faculty/Staff/Student Lookup

 Students

 Faculty & Staff

The Faculty/Staff/Student Lookup is a web application that allows you to search the UMKC directory of faculty, staff, students. Contact and organization information is presented.

• Launch: Faculty/Staff/Student Lookup

Fees for services

 Students

 Faculty & Staff

Please see the attached URLs for information on our current fees

• Launch: Pricing Information - See fees section on policies page

Forms

 Students

 Faculty & Staff

Access the link below for common IS-related forms.

• Information: Forms

Four Winds Interactive

 Students

 Faculty & Staff

A flexible, easy-to-use platform for departments to manage their visual communications.

• Information: Four Winds Interactive

Getting Started with IT Resources

 Students

 Faculty & Staff

A short description of useful IT resources for new faculty at UMKC

• Launch: Getting started with IT resources for faculty

ILE Classrooms

 Students

 Faculty & Staff

UMKC enables academic excellence by developing, implementing, and maintaining environments that empower teaching and learning for the faculty and students at the University of Missouri-Kansas City. The ILE classrooms provide a rich multimedia for classroom learning.

• Information: ILE Classrooms

Institutional IT Hardware Purchasing

 Students

 Faculty & Staff

Information on purchasing computers, printers and mobile devices for your office (requires UMKC logon)

• Information: Institutional Computer & Peripherals Purchasing

Internet Kiosks

 Students

 Faculty & Staff

The University of Missouri - Kansas City makes available to our students, faculty, staff, and constituents quick access to the web using internet kiosks.

• Information: Internet Kiosks

IS Advisory Council

 Students

 Faculty & Staff

The UMKC IS Advisory Council is comprised of a representative from each academic unit.

• Information: IS Advisory Council

Jabber

 Students

 Faculty & Staff

Cisco Jabber is a software application that provides chat (instant messaging), voice communication and video calling using your computer or mobile device. Supported platforms include Windows, Mac OSX, iOS, and Android.

• Information: Jabber at UMKC

LISTSERV Electronic Mailing List

 Students

 Faculty & Staff

Instructional Technologies offers and supports email list services using L-Soft's LISTSERV software, which allows list owners a great deal of control and flexibility. Lists can be configured to fit a wide range of needs and purposes, with multiple levels of moderation, formats such as announcement-only or free-discussion, message archiving, daily/weekly digests, and many other features.

• Information: LISTSERV Electronic Mailing List

Mobile Applications

 Students

 Faculty & Staff

Learn about the various mobile applications available to UMKC students, faculty and staff. Contact UMKC Internal Applications if you are interested in having the IT team develop a mobile app - intapps@umkc.edu

• Information: Official UMKC Mobile Apps

Mobile Device Purchasing

 Students

 Faculty & Staff

Information on purchasing UMKC-owned cell phones, tablets and wireless service plans

• Information: Cell phones and carriers

Mobile Device Support

 Students

 Faculty & Staff

Visit the pages below for support topics covering mobile devices (phones and tablets).

• Information: Email Setup for Mobile Devices (Faculty & Staff)
• Information: Email Setup for Mobile Devices (Students)
• Information: VPN Setup for Mobile Devices

myVITA

 Students

 Faculty & Staff

myVITA is a web-based faculty activity reporting system that allows faculty members at all four campuses to report on their research, teaching, service, scholarship and creative works. This system has replaced the Faculty Accomplishment System (FAS).

• Information: myVITA

Networking & Files

 Students

 Faculty & Staff

Basic information on firewalls, file quotas, peer-to-peer file sharing along with instructions on requesting static IPs, firewall exceptions, and DHCP/DNS changes.

• Information: Networking & Files

Office 365 Software

 Students

 Faculty & Staff

Office 365 is a cloud-based subscription service that brings together the best tools for the way people work today. By combining best-in-class apps like Excel and Outlook with powerful cloud services like OneDrive and Microsoft Teams, Office 365 lets anyone create and share anywhere on any device.

• Information: Office 365 ProPlus
• Information: Office 365 Software Overview

Online Learning Training & Support

 Students

 Faculty & Staff

UMKC's Instructional Technologies offers training and support for our online learning delivery systems and courseware tools. We will customize training sessions to fit your need. To request a visit at your campus office or make an appointment with us for one-on-one or small group training please email its@umkc.edu. Training and support are offered several ways.

• Information: Online Learning Training & Support

Online Problem Reporting

 Students

 Faculty & Staff

Can't find what you are looking for? Want to report something is down or request help?

• Information: Online Problem Reporting

Online Training

 Students

 Faculty & Staff

Online training resources for UMKC faculty, staff and students. Please note that some of these training resources require that you a valid UMKC sign-on (SSO ID).

• Information: Online Training

Panopto Coursecasting & Podcasting

 Students

 Faculty & Staff

Panopto is a lecture-capture platform that provides the ability to combine audio, video, PowerPoint/Keynote, and screen capture into one recording. Panopto can be used in ILE classrooms on the UMKC campus, or from any desktop, laptop, or mobile device where the Panopto software is installed.

• Information: Panopto Coursecasting & Podcasting

Password Maintenance

 Students

 Faculty & Staff

UMKC provides online forms for changing known passwords as well as resetting unknown or expired passwords. Information on locked passwords and best practices is also available.

• Information: Changing and Resetting Your Single Sign-On (SSO) Password

Pathway

 Students

 Faculty & Staff

Pathway is a service for students that allows users to register for classes, add/drop classes, pay fees, access and update your personal information and more.

• Information: Pathway Training & Help (Faculty)
• Information: Pathway Training & Help (Students)
• Launch: Pathway

Personal Computer Purchasing

 Students

 Faculty & Staff

As a faculty, staff or student member at UMKC, you are eligible to receive educational discounts on personal computer purchases (requires UMKC logon)

• Information: Purchasing Computers for Personal Use

Phones & Voicemail

 Students

 Faculty & Staff

Information and support for campus phones, campus voicemail, and cell phones.

• Information: Phones & Voicemail

Policies & Reports

 Students

 Faculty & Staff

The following pages contain links to Information Services reports as well as general and specific IT-related policies.

• Information: Policies & Reports

Qualtrics

 Students

 Faculty & Staff

Qualtrics is the industry-leading provider of Online Survey Software. Online surveys have never been easier. Qualtrics Research Suite software makes it easy to master customer insights. These insights drive strategy and are used to anticipate the needs of customers. And with happy customers, everyone wins.

• Information: Qualtrics

REDCap

 Students

 Faculty & Staff

REDCap is a secure, web-based application for building and managing online surveys and databases. REDCap provides automated export procedures for seamless data downloads to Excel and common statistical packages (SPSS, SAS, Stata, R), as well as a built-in project calendar, a scheduling module, ad hoc reporting tools, and advanced features, such as branching logic, file uploading, and calculated fields.

• Information: REDCap Information Page

Remote Desktop

 Students

 Faculty & Staff

Instructions on using Microsoft Remote Desktop to connect to Faculty & Staff computers on the UMKC campus (from off-campus).

• Information: Remote Desktop

Remote Labs

 Students

 Faculty & Staff

Welcome to UMKC's Remote Labs. The UMKC Remote Labs are a collection of lab computers that are designed to be accessed from a remote broadband-connected computer. The remote lab computers have a similar configuration to the UMKC lab computers found on campus. Access to student Q: drive storage is available.

• Information: Remote Labs
• Launch: Remote Labs Login

Remote Work Resources

 Students

 Faculty & Staff

In anticipation of an increased need to support remote work and remote teaching, we want to answer some of your most asked questions.

• Information: Remote Work FAQ

Respondus

 Students

 Faculty & Staff

Respondus is a powerful tool for creating and managing exams that can be printed to paper or published directly to Blackboard. Exams can be created offline using a familiar Windows environment program (like Microsoft Word) or moved from one eLearning system to another. Whether you are a veteran of online testing or relatively new to it, Respondus can save you hours on each project. For more information regarding Respondus please see the Blackboard site "Information for UMKC Blackboard Instructors." All UMKC faculty are automatically enrolled in this site.

Respondus LockDown Browser

 Students

 Faculty & Staff

The Respondus LockDown Browser is a custom browser that locks down the testing environment within Blackboard. When students use LockDown Browser, they are unable to print, copy, go to another URL, or access other applications. When an assessment is started, students are locked into it until they submit it for grading. For more information regarding Lockdown Browser, please see the Blackboard site "Information for UMKC Blackboard Instructors." All UMKC faculty are automatically enrolled in this site.

Retiree Exchange Mailbox Retention Request

 Students

 Faculty & Staff

Mailbox retention request form for Retirees

• Request: Retiree Exchange Mailbox Request

RooBox

 Students

 Faculty & Staff

An online tool for users to exchange files without the size restriction of an email system. The RooBox service complies as a Secure File Transfer service, as per the UM-System requirements for DCL-3 and DCL-4 file transfers listed at: https://www.umsystem.edu/ums/is/infosec/standards-transmission This service can be used to request files to be securely sent to you, and can be used to send files to others securely.

• Launch: RooBox Login

Scanning Services

 Students

 Faculty & Staff

The Optical Scanning office located at 004B Cockefair Hall provides scanning services for UMKC faculty and staff for items such as the scoring of multiple-choice "bubble-sheet" tests (scantrons), grade reporting, course evaluation processing, and survey/questionnaire data processing.

• Information: Optical Scanning Services
• Order: Ordering Scan Sheets

SharePoint Sites

 Students

 Faculty & Staff

SharePoint is a collaboration tool for enhancing the efforts to share and organize information among various individuals and team members. SharePoint can be customized to fit the needs of the team or organization. Various site templates are available for use, including team site, basic meeting templates.

• Information: SharePoint Sites

Software

 Students

 Faculty & Staff

Information on site-licensed software and educational discounts available to students, faculty, and staff.

• Information: Software

Status Reports (Outages)

 Students

 Faculty & Staff

Information on current and upcoming service outages.

• Information: Status Reports (Outages)

Summer Conferences

 Students

 Faculty & Staff

UMKC Information Services provides optional Internet access and computer support for summer conference participants.

• Information: Summer Conferences

Teams

 Students

 Faculty & Staff

Microsoft Teams is a collaboration tool designed to allow groups of people to work together on an initiative. All the team's content, people, tools and conversations are available in the Teams workspace. Teams integrates with Microsoft Office applications and is accessible through the cloud.

• Information: Teams Messaging Platform

Technology Support Center

 Students

 Faculty & Staff

The UMKC Information Services Technology Support Center serves as the front-line, technical support contact for the university. The main purpose of the Technology Support Center is to provide exceptional technical support to current students, faculty and staff by resolving computer-related issues. We promise not only to provide technology solutions, but to listen and work with the UMKC community to exceed expectations.

• Information: IS Call Center

Turnitin Suite

 Students

 Faculty & Staff

The Turnitin Suite makes grading student papers paperless and efficient. It is comprised of the Turnitin Originality Checker, GradeMark and PeerMark. The Originality Checker compares each student's submitted paper to millions of print and online resources. GradeMark allows instructors to easily insert comments into student papers online. PeerMark facilitates a peer review of a Turnitin assignment based on criteria set by the instructor. As all three tools are tied together, the instructor can toggle between the Originality Report, PeerMark peer reviews (if applicable) and GradeMark pages while grading a student's paper, making it easier to get a 'big picture' of each student's performance without jumping between programs and windows. The grade can be entered on the same page and will automatically be entered into the Blackboard Grade Center. With one click of an arrow, the instructor can move to the next student's submission.

• Information: Turnitin Suite - Faculty
• Information: Turnitin Suite - Students

UM Web Applications

 Students

 Faculty & Staff

UM System Web Applications and Employee Directory.

• Launch: UM Web Applications

VPN

 Students

 Faculty & Staff

Students may access UMKC network resources from off-campus through a Virtual Private Network (VPN) client. The UMKC VPN client provides a secure connection to your personal and web page storage via the N: and Q: drives for Windows 7/Vista/XP computers. Additionally, Macintosh computers can connect with VPN software built into the operating system.

• Information: VPN

Web Pages

 Students

 Faculty & Staff

Information on the creation of personal, faculty, and departmental/organizational web pages along with info on web policies, page quotas and what type of database and web development languages are available.

• Information: Web Pages

Wireless Network Configuration & Coverage

 Students

 Faculty & Staff

UMKC provides comprehensive wireless network coverage for the UMKC campus and Hospital Hill. Coverage maps and wireless configuration instructions are provided.

• Information: Wireless Network Configuration & Coverage

WordPress Blogs

 Students

 Faculty & Staff

Faculty and Staff members interested in having a public facing blog can now sign up for WordPress. To learn more about UMKC's WordPress installation or to request a blog please visit the link below.

• Launch: WordPress Blogs

Zoom

 Students

 Faculty & Staff

Zoom is a web-conferencing software that allows users to schedule and attend online meetings with computers or mobile devices. You can share audio, video, desktop and more with other participants.

• Information: Zoom