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Active Directory Consolidation → User Migration FAQ


System-wide IT is currently engaged in a project to consolidate each of the University campuses user accounts into a single, shared domain. This is an effort that will reduce costs, strengthen support infrastructure, increase security, and result in a more efficient IT environment. This consolidation will ease the adoption of cloud services, off-the-shelf software, and promote the sharing of common resources system-wide.


The bulk of the account migrations will take place this summer, but UMKC will have an early adopter option for those who want to migrate their account early.


Your account migration will be processed through each UMKC resource, requiring you to sign back in. This process may take several hours for some resources. If you have difficulty logging into a resource, please be patient as these resources become available, and try again later.


Your username, password, and email address, USERNAME@umkc.edu (Faculty/Staff) or USERNAME@mail.umkc.edu (Students), will not be changed by this migration; however, how you log into some UMKC resources will change, as indicated below.


Select a topic to expand below

What should I do before my account is migrated?

Log out of your UMKC computer the day before migration. If you did not log out before migration, reboot your computer before logging in with your migrated account.

How do I log back into my computer after my account is migrated?

    Windows computer login
      Click 'Switch User' or 'Other user' and use a logon name format of USERNAME@umsystem.edu.
      Windows Login
    macOS computer login
      You can logon as before using just your username and password.

What I am off campus when my account is migrated?

For the smoothest transition with your migrated account, you should bring your computer on campus for the first time you log in after the migration.

If you are expecting to be unable to come to campus when your account is scheduled to be migrated, install the UMKC G6 VPN before your scheduled migration. The first time you log in after your account has been migrated, connect to the VPN at the logon screen by clicking the Wired or Wireless button in the lower right.

Which resources has the logon process changed on?

These resources require using a logon name format of USERNAME@umsystem.edu or a domain name of UM-AD:

Which resources will I log into as before?

These resources are not impacted and you can sign in as you always have:

    macOS computer login Box MyHR Blackboard Canvas PATHWAY Office 365 Any single sign-on federated resource, recognized by the University Of Missouri System log in page.
    Single Sign-On - ShibolethSingle Sign-On - SecureAuth

Why can't I log into MyHR after my account is migrated?

MyHR log on may not be available for up to 24 hours after your account has been migrated. If it is more than 24 hours after your account migration and you are still unable to log in, please contact the Technology Support Center.

How do I reconnect to resources on my mobile device?

    WiFi on iOS
      In Settings → WiFi, tap the UMKCWPA connection and tap Forget This Network. Follow the linked instructions to reconnect using a logon name format of USERNAME@umsystem.edu
    WiFi on Android
      In Settings → Network & Internet → WiFi, modify the UMKCWPA network, change the identity to the format of USERNAME@umsystem.edu, and re-enter your password.
    Outlook App for iOS/Android (Exchange Email)
      In the Server Settings make sure the email address is USERNAME@umkc.edu, change the Domain\Username to UM-AD\USERNAME, and re-enter your password.
    Mail App for iOS
      In Setting → Passwords and Accounts, change the Exchange account settings as follows
        Server: mail.umsystem.edu Domain: UM-AD Username: Just your username, without a UM-AD\ prefix or @umsystem.edu suffix Re-enter your password
    Jabber on iOS/Android
      Enter your email address (username@umkc.edu) first and then logon in with just your username, without a UM-AD\ prefix or @umsystem.edu suffix
    Skype for Business on iOS/Android
      Enter your email address (username@umkc.edu) as the sign in address and enter your password when prompted. If you have difficulties logging in, tap Advanced Settings and enter UM-AD\USERNAME in the User Name field.

How do I reconnect to wireless?

University owned Windows and macOS computers will reconnect automatically. Mobile devices and personally owned Windows and macOS computers may need to be manually reconnected.

    Windows
      In Settings → Network & Internet → WiFi, click Manage known network and Forget the UMKCWPA connection. Follow the linked instructions to reconnect using a logon name format of USERNAME@umsystem.edu
    macOS
      In System Preferences → Network → Wi-Fi, click Advanced and remove the UMKCWPA network from the preferred networks list. Follow the linked instructions to reconnect using using a logon name format of USERNAME@umsystem.edu
    iOS
      In Settings → WiFi, tap the UMKCWPA connection and tap Forget This Network. Follow the linked instructions to reconnect using a logon name format of USERNAME@umsystem.edu
    Android
      In Settings → Network & Internet → WiFi, modify the UMKCWPA network, change the identity to the format of USERNAME@umsystem.edu, and re-enter your password.

How do I log back into my Exchange email (Faculty/Staff)?

Outlook on university owned Windows computers will automatically reconnect. Mobile devices and macOS computers may need to be manually reconnected.

    Outlook Web Access
      In the Domain\user name field, enter a logon name in the format of USERNAME@umsystem.edu and enter your password.
    Outlook for macOS
      In Outlook Preferences → Accounts, make sure the email address is USERNAME@umkc.edu, change the User name to UM-AD\USERNAME, and re-enter your password.
    Outlook App for iOS/Android
      In the Server Settings, make sure the email address is USERNAME@umkc.edu, change the Domain\Username to UM-AD\USERNAME, and re-enter your password.
    Mail App for iOS
      In Setting → Passwords and Accounts, change the Exchange account settings as follows
        Server: mail.umsystem.edu Domain: UM-AD Username: Just your username, without a UM-AD\ prefix or @umsystem.edu suffix Re-enter your password

How do I log back into Cisco Jabber and Skype for Business?

    Jabber for Windows
      Enter just your username, without a UM-AD\ prefix or @umsystem.edu suffix and enter your password. You may be prompted to reset your Jabber settings. After resetting, re-enter your username and password to log in.
    Jabber for macOS/iOS/Android
      Enter your email address (USERNAME@umkc.edu) first and then logon in with just your username, without a UM-AD\ prefix or @umsystem.edu suffix.
    Skype for Business on Windows
      Skype on Windows should automatically log back in when opened. If it does not, enter your email address (USERNAME@umkc.edu) as the sign in address and enter your password when prompted.
    Skype for Business on macOS/iOS/Android
      Enter your email address (USERNAME@umkc.edu) as the sign in address and enter your password when prompted. If you have difficulties logging in, click or tap Advanced Settings and enter UM-AD\USERNAME in the User Name field.

How do I resume using Windows Hello biometrics?

Windows Hello assists users with authentication via biometrics such as fingerprints and facial recognition. If you had previoulsy setup Hello it will stop working and you will be unable to adjust your settings or re-register your biometrics. If this happens, please contact the Technology Support Center or call 816.235.2000.


If you've tried all of the suggestions above and are still experiencing issues, please contact the Technology Support Center or call 816.235.2000.