Adobe Creative Cloud FAQ

Adobe Creative Cloud

Adobe Creative Cloud, previously Creative Suite, is a collection of applications developed by Adobe Systems for creating PDF documents, graphic design, collaborative design, video editing, web development, 2D/3D rendering, mobile app design, and photography.

Select a topic to expand below

My license is expiring?

The entire UMKC campus will be updated to Adobe 2019 products October 21st, 2019. All UMKC users with valid Adobe licenses will receive the new software automatically. If you are running older versions of Adobe Creative Cloud or Adobe Acrobat, you may start receving license expiration notifications on your computer. The upgrade to 2019 will occur before your license expires to maintain continuity.

How do I buy Adobe products?

Information regarding how to purchase Adobe products from UMKC can be found on the Adobe Products page. If you are a Fiscal Officer or Authorized Signer, you can submit purchases with the Adobe Order Form

Subscriptions end every year on June 30th. Information Services will give Fiscal Officers the opportunity to renew each user's subscription before it expires to prevent a lapse in service.

Does UMKC offer free access to Adobe products?

All UMKC users have free access to Adobe software in shared use labs around campus. A full list of free to use software is available on the Labs Software page. Creative Cloud is currently in the following locations:

  • Bloch Heritage Hall 110
  • Miller Nichols Library 2nd Floor
  • Nursing HSB 3304
  • Royall Hall 303
  • Student Union 210

Faculty and Staff have the option to use Adobe products remotely from any computer, including personal computers off campus. UMKC Remote Labs are available 24/7. Although students have access to some Remote Labs offerings, the Adobe Remote Lab is not available for Student use at this time.

How do I login to Acrobat or Creative Cloud Apps?

The first time you launch a Creative Cloud app you will be prompted to Login with an AdobeID. Enter your UMKC Username followed by “”. You do not need to enter a password yet.

You will be prompted for an account type. Choose "School Account."

Enter just your UMKC username on this screen (not a full email address). Enter your UMKC Password. Click Login.

You should only need to follow this process one time. For your convenience, Adobe will remember your account even if you logout of Windows or reboot the computer. If someone else logs into your computer, they will not have access to your Adobe account or software. They will need to login with their own account.

How do I access Adobe cloud storage?

Adobe cloud storage is included with all Adobe products purchased via UMKC. However, UMKC does not provide assistance or support. Any questions or issues regarding storage should be sent directly to Adobe Support. Your files can be accessed from any computer at

UMKC offers full support for Box Cloud Storage. Box offers fewer limitations than Adobe Cloud Storage and is the University's approved solution for secure cloud file storage, sharing, and collaboration.

Does Adobe Creative Cloud require a network connection?

Your computer must be physically on the UMKC campus for the initial software installation. After this is complete, your Adobe software will never need to connect to the UMKC network. Every time you launch an Adobe Creative Cloud app it will verify if you can connect to the Internet. If you are offline certain services and features will be unavailable. If you remain offline for 30 days, you will be unable to open any Adobe Creative Cloud apps.

Can I use Adobe Creative Cloud on multiple devices?

New in 2019. Previously, UMKC Adobe licenses were purchased and assigned to a single computer. UMKC has moved to the Adobe Named User model which assigns your purchased Adobe license to your UMKC user account. This will allow authorized users to use Adobe Creative Cloud on multiple computers at the cost of only one license.

You can use Creative Cloud on as many computers as you like. However, you can only be signed in to two computers at a time. If you sign in to a third computer, you will be prompted to sign out of a previous computer. To sign out of a computer, the machine must have an active Internet connection.

Can I use a UMKC Adobe license on my personal or home computer?

Your UMKC Adobe license permits you to use Creative Cloud on a non-UMKC computer. You can download and install directly from UMKC does not provide assistance or support for personal computers.

Additional Support

If you are experiencing issues, please contact the Technology Support Center or call 816.235.2000.